Setting Zoom Events cancellation policies

In the cancellation policy section of your hub, you can set the default cancellation policy for your Zoom Event.

Note: The cancellation policy can be modified when creating an event as well.

Prerequisites for setting Zoom Events cancellation policies 

• Zoom desktop client for Windows, macOS, or Linux: Global minimum version or higher
• Zoom mobile app for Android or iOS: Global minimum version or higher
• Pro, Business, Enterprise, or Education account
• Stripe or PayPal Business account is required to create paid events
• Zoom Events license

Note: For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

How to set the event cancellation policy 

1. Sign in to Zoom Events.
2. In the left navigation menu, click the hub dropdown menu and select the hub you want to manage.
3. Under the hub you want to manage, click Billing Management.
4. Click the Cancellation tab.
5. Under the Single and Drop-in Ticket Cancellation Policy section, set your cancellation policy:
   • Select a refund policy that will be displayed on your event page:
     • Attendees can cancel their ticket/drop-in ticket for a full refund 1 hour before the start of the event
     • No ticket cancellations will be accepted, Attendee can request refund later
   • Partial Refund Policy:
     
     • Attendee can cancel or request refunds for some tickets of the total order
6. Under the Series Ticket Cancellation Policy section, set your cancellation policy:
   • Select a refund policy that will be displayed on your event page:
     • Attendees can cancel their series ticket for a full refund 1 hour before the start of the series
     • No ticket cancellations will be accepted, attendee can request refund later
   • Partial Refund Policy:
     
     • Attendee can cancel or request refunds for some tickets of the total order
7. Click Save.