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Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options.

Affected components: Zoom Support Center

Sending an event-wide message to all registrants of a Zoom Events Follow

You can send an event-wide message—before the start of an event or after an event ends—to everyone who has registered for that specific event if you have an important announcement to broadcast. You can also send one pre-event and one post-event event-wide message per occurrence in an event series.

Note: You can only use this feature twice per published event/occurrence: once before the event starts and once after the event has ended.

This article covers:

Prerequisites for sending an event-wide message to all registrants of a Zoom Events

  • Zoom desktop client
    • Windows: 5.6.5 (823) or higher
    • macOS: 5.6.4 (765) or higher
  • Zoom mobile client
    • iOS: 5.6.4 (308) or higher
    • Android: 5.6.4 (1862) or higher
  • Zoom Events license

How to send an event-wide message to a one-time event

To send an event-wide message to all the registrants before an event starts:

  1. Sign in to Zoom Events.
  2. In the top-right corner of the page, click Manage.
  3. In the navigation menu, click Events.
  4. Click the Upcoming tab.
  5. Find the event that you want to send a message, then click the ellipses more-button__1_.png to the right of that event.
  6. Click Send Message to Registrants.
    Note: This option will not appear in the menu again after you send an event-wide message to all registrants before the event starts.
  7. In the Message to your registrants box, write your message to the event's registrants.
  8. Click Send.

To send an event-wide message to all registrants after an event has ended:

  1. Sign in to Zoom Events.
  2. In the top-right corner of the page, click Manage.
  3. In the navigation menu, click Events.
  4. Click the Past tab.
  5. Find the event that you want to send a message, then click the ellipses more-button__1_.png to the right of that event.
  6. Click Send Post-Event Message to Registrants.
    Note: This option will not appear in the menu again after you send an event-wide message to all registrants after the event has ended.
  7. In the Message to your registrants box, write your message to the event's registrants.
  8. Click Send.

How to send an event-wide message to a specific occurrence in an event series

To send an event-wide message to all the registrants of a specific occurrence in an event series before the event starts:

  1. Sign in to Zoom Events.
  2. In the top-right corner of the page, click Manage.
  3. In the navigation menu, click Events.
  4. Click the Upcoming tab.
  5. Find the event series that you want to send a message, then click the ellipses more-button__1_.png to the right of that event.
  6. Click Send Message to Registrants.
  7. From the drop-down menu, select the occurrence you want to send a message to.
    Note: The selected occurrence will not appear in the drop-down menu again once you have sent a message to the registrants of that occurrence.
  8. Write your message to the event's registrants, then click Send.

To send an event-wide message to all the registrants of a specific occurrence in an event series after the event has ended:

  1. Sign in to Zoom Events.
  2. In the top-right corner of the page, click Manage.
  3. In the navigation menu, click Events.
  4. Click the Past tab.
  5. Find the event series that you want to send a message, then click the ellipses more-button__1_.png to the right of that event.
  6. Click Send Post-Event Message to Registrants.
  7. From the drop-down menu, select the occurrence you want to send a message to.
    Note: The selected occurrence will not appear in the drop-down menu again once you have sent a message to the registrants of that occurrence.
  8. Write your message to the event's registrants, then click Send.