Increased reporting range for Inactive Hosts report Account owners and admins can export up to 6 months duration for the Inactive Hosts report.
Changes to meeting/webinar registration (Beta) For meetings and webinars with registration, join info will be sent to a registrant's email rather than being displayed on the registration page itself. To join the meeting or webinar, users are required to either join through the link in their email or sign in to their account. This feature needs to be enabled by Zoom.
Changes to webinar confirmation and reminder emails For Pro accounts, webinar confirmation and reminder emails are sent from Zoom, and the From field cannot be modified.
New and enhanced features
Disable webinar tracking pixel Account owners and admins can disable the tracking pixel feature for webinars. This setting is available at the account, group, and user level; and can be locked at the account or group level.
Lock webinar topic Account owners and admins can enable a setting to force all webinars to use “Zoom Webinar” as the webinar topic. This setting is only available at the account level.
Webinar file sharing Account owners and admins can enable or disable webinar hosts or panelists to share files in a webinar. They can also allow specific file types and set a maximum limit for files.
Custom filters Account admins can upload custom frame or foreground stickers for users on their account to use. Images must be in either PNG or JPG file format and can be up to 1 MB in size. Users can select these filters in the desktop client.
Enhancements to custom disclaimer If account owners or admins set up a custom disclaimer, users will be shown disclaimers each time they choose to update a disclaimer and then at the specified frequency. Previously, disclaimers were only shown at the specified frequency and not when updated.
Information Barrier enhancements Breakout Rooms can be used when the Information Barrier feature is enabled, allowing use of breakout sessions while preventing unauthorized sensitive data from being shared. In addition, for accounts with the New Admin Experience enabled, Information Barriers from the user’s primary group will apply.
Enable group manipulation while using Information Barriers Account owners and admins can submit a request to Zoom Support to enable manual group manipulation while using Information Barriers.
Archiving gateway and storage location Account owners and admins can choose where they want temporary and processing files to be stored, as well as final content to be stored. The current available options are US and EU.
Archiving failure handling Account owners and admins can choose whether to start meetings when archiving gateways are not available, and whether to disconnect users or end meetings when archiving gateway fails during a meeting.
Display meeting ID type in email template Account owners and admins can customize the meeting invite email template to display if a meeting ID is a personal meeting ID or auto-generated meeting ID.
Authentication profile enhancement: Domain block-list Account owners and admins can block users authenticated with a specific domain from joining meetings and webinars hosted by this account. This setting is available at the account, group, and user levels; and can be locked at the account or group level.
Automatically remove vanity URLs after downgrading Vanity URLs will be automatically removed when an account owner or admin downgrades their account to Pro or below. They will receive an email notification 30 days before the vanity URL is removed.
Hide full transcript panel Account owners, admins, and users can hide the side-panel that displays the full transcript of Closed Captioning or Live Transcription. Captioning is only visible in the video window of the meeting or webinar. This setting is available at the account, group, and user level; and can be locked at the account or group level.
Scheduling privilege and alternative host between linked master/sub accounts in an organization Account owners and admins can enable an account-level setting to allow users to add alternative hosts and assign scheduling privileges to other users who are in the same organization. This includes users in sub-accounts and the master account. Account owners and admins must link the master/sub account in IM settings to see this account-level setting.
Support for gender pronouns Users can choose to add their pronouns to their user profile. The Pronouns field in the user profile is enabled by default for free Basic accounts and accounts with a single licensed user, and disabled by default for all other users and account types. Admins on those account types must enable the Pronouns feature in their account settings. Pronoun information is seen as part of a user’s contact card, and users can choose if they want this information shared as part of their display name in meetings and webinars. Users can add their gender pronouns to their profile themselves, or admins can do so through SAML mapping. This feature requires client version 5.7.0 or higher.
Cloud storage IM setting at the group level Account owners and admins can customize the cloud storage IM setting at the group level. This includes data storage retention periods.
Channel management support for Advanced Chat Encryption Account owners and admins can view, create, and manage channels using the web portal. They can assign and remove individual users and IM Groups to channels, as well as use IdP attributes to assign individual users and groups to channels. They can also use the role management feature to assign channel management permissions to other users. This feature is now available if the Advanced Chat Encryption setting is enabled.
Number of meetings initiated by chat Account owners and admins can see the number of meetings initiated by chat in the daily usage report.
Increased number of biographies for webinars Webinar hosts can create up to 10 speaker biographies for the webinar registration page.
Zoom Trust and Safety appeals form Users who receive notice that Zoom has taken adverse action against their account due to a violation of Zoom’s Terms of Service or Community Standards can submit an appeal request to the Zoom Trust and Safety team.
Archiving failure handling Users receive a notification when archiving resources aren’t available or fail. Users may get dropped from those meetings according to the admin preference.
Developer access to Dashboard session data in Video SDK accounts Developers in Video SDK accounts can access and download usage and troubleshooting data for sessions in Dashboard.
Resolved an issue where a subset of users were seeing incorrect pricing when trying to purchase additional licenses
Resolved an issue for a subset of users where participants’ names were visible on the Usage and Registration reports, but showed up as guests on the Polling report
Resolved an issue where the ICS calendar file for a recurring webinar created a new calendar in Outlook instead of adding the event to the existing calendar
Resolved an issue where the Billing page was not formatted correctly in French
Changes to Call Queue Manager feature We are removing an older Zoom Phone administrative method for managing call queues named Call Queue Manager and replacing it with the Call Queue Admin role. The Call Queue Admin role has all of the same capabilities to manage call queues, and provides a formal administrative role framework for defining roles, customizing role capabilities, selecting role members, and designating the target call queues. Any phone users who were assigned the Call Queue Manager designation will be automatically converted to the Call Queue Admin role with exactly the same permissions.
New and enhanced features
General availability for Japan (050 numbers) Zoom Phone is available in Japan. New and existing customers can add Zoom Phone service in Japan with 050 type numbers. Supported plans: Global Select Unlimited, Global Metered, and Zoom United.
STIR/SHAKEN compliance STIR/SHAKEN is an industry standard to prevent fraudsters from initiating calls from the numbers they don’t own. As required by FCC, Outbound PSTN calls from Zoom endpoints with Zoom provided US phone numbers will include attestation of the caller ID.
Assign Zoom Phone licenses to SIP/H.323 rooms Account owners and admins can assign Zoom Phone licenses to SIP/H.323 conference rooms managed by Zoom Connector. This will enable the device to make/receive calls with Zoom Phone while maintaining its video capabilities to call other third-party devices.
Enhancements to call queue historical analytics dashboard Account owners and admins can view a detailed historical report that breaks down statistics for each inbound call. They can also subscribe emails to periodic reports. The historical analytics dashboard requires the Power Pack add-on.
Enhancements to Zoom Phone dashboard Account owners and admins can view the average Mean Opinion Score (MOS) for call quality and usage metrics like total inbound and outbound calls.
Enhancement to call logs If a call queue member makes a call using the call queue’s direct phone number, the associated call log entry will show the call queue’s direct phone number. Previously, call logs only displayed the member’s direct phone number.
Email notifications for call logs, usage reports, and billing reports Account owners and admins can subscribe email addresses to periodically receive email notifications for call logs, usage reports, or billing reports.
View data access reports Account owners and admins can view phone users that have access to shared voicemail inboxes, call recordings, and call delegation (shared line appearance). They can see a summary of phone users or see a list of specific phone users with access.
Set caller ID viewing preferences for redirected calls For any calls transferred or forwarded from Zoom Phone, account owners and admins can enable a policy setting to show the last transferring/forwarding user as the caller ID. This enhancement is supported on the desktop client / mobile app (5.7.0 or higher) and desk phones. This setting is disabled by default.
Customize greetings and prompts using text-to-speech Account owners, admins, and users can customize audio greetings and prompts by entering text in multiple languages, with optional markup tags to customize pronunciations. Zoom will automatically generate audio that can be played back to callers. They can select from different male / female voices to generate the audio.
Enhancement to voicemail greeting If account owners, admins, or phone users enabled Allow callers to reach an operator in user, call queue, or shared line group settings, they can customize the greeting that plays after the initial voicemail greeting.
Enhancement to Zoom Phone mobile policy setting If account owners or admins enable the policy setting to allow use of Zoom Phone on the mobile app, they can enable or disable calling and SMS features. If disabled, phone users can still access call history and voicemail on the mobile app.
View location information for desk phones (nomadic emergency services) When nomadic emergency services and personal locations are enabled, account owners and admins can view additional location data in the desk phone profile page, including public and private IP addresses. They can also filter data by desk phones in the nomadic emergency services dashboard.
Poly VVX 6.4.0 firmware Certain provisioned Poly VVX devices will auto-update to firmware version 6.4.0. Previously, account owners or admins needed to create a firmware update rule to update to 6.4.0.
Authentication profile enhancement: Domain block-list Configured at the account-, group-, or user-level settings, users authenticated with a specific domain are blocked from joining meetings and webinars hosted by this account.
Minimum desktop client and mobile app version 5.6.3 Users are now required to be on Zoom desktop client or mobile app version 5.6.3 or higher to start or join an OnZoom event. If users are on an older version, they will be prompted to download the latest version.
New and enhanced features
Support for Basic Webinar license holders to host webinars Basic Webinar license holders can host webinar events that are limited to a maximum event duration of 40 minutes and a maximum attendance capacity of 100 participants, in addition to reduced usage of webinar feature set.
New payment processor: Stripe Hosts can now link to Stripe for payment processing. When linked to Stripe, an event can be scheduled to start up to 89 days after its publishing date.
Attendee Email Hosts can now collect email addresses from registrants who opt-in to data sharing during registration.
Attendee Payment Options Attendees can now manage, edit, and save payment methods under Billing, allowing them to save up to two credit cards or a PayPal wallet for simple event checkout.