The Zoom Community is here!
We welcome all Zoom customers to come together on the Zoom Community to ask questions, find solutions,
and collaborate with peers. Login with your Zoom account credentials and start collaborating!

Controlling Zoom Phone access on mobile apps Follow

Overview

Admins can control phone users' access to Zoom Phone on all Zoom mobile apps (Android, iOS, iPad). This includes all phone features; for example, calling, SMS, call history, and voicemail.

Prerequisites

  • Pro, Business, or Education account
  • Account owner or admin privileges
  • Zoom Phone license
  • Note: If the setting is disabled, users on app version 5.6.6 or higher will not see the Phone tab in the mobile app. Users on older versions will see the Phone tab but can't use phone features.

Instructions

  1. Access your policy settings at the account or site user level.
    Note: If you have multiple sites, this policy setting is only available at the site level.
  2. Enable or disable the Zoom Phone on Mobile toggle.
    • If enabled, phone users can use all Zoom Phone features on any Zoom mobile apps (Android, iOS, iPad).
      • Allow Calling and SMS/MMS functions on Mobile: Enable or disable calling and SMS features. If disabled, phone users can't access calling and SMS features but can still access call history and voicemail on the mobile app.
    • If disabled, phone users can't use Zoom Phone features all Zoom mobile apps (Android, iOS, iPad). This includes all phone features like SMS, call history, and voicemail.