Managing Zoom Events recordings for hosts

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You can choose to include complimentary access to your Zoom Events' cloud recording with Zoom Events ticket registration which will give registrants the opportunity to watch the event they registered for at their convenience, even if they didn't attend the event. This is an added benefit you can include with a ticket registration.

Enabling complimentary access to event recordings with ticket registration will:

  • Start the recording of the event automatically once the event starts. This ensures that the event is recorded, even if you or an alternative host forgets to start the recording.
    Note: For events that don't include complimentary access to event recordings with ticket registration, you will have to manually start the recording of an event.
  • Give all registrants—those who missed the event and those who attended the event—complimentary access for single-session events to view the recording for 7 days after the recording is made available.
    • Once the recording of a single-session event is available, registrants of your event will be able to access and view the cloud recording for 7 days.
    • The conference recordings (with given access) are available for as long as the lobby is open.
    • Once a Zoom Events Attendee has registered for the event, they will be able to view the recording from their Tickets and Event Details pages. 

Note: Recordings can be downloaded, edited, deleted, or shared from the Zoom web portal.

The recording will be posted automatically upon completion of the event, eliminating the need for you to manually upload the recording. If multiple files originate from the same recorded session, the longest file will automatically be selected as the recording for that session.

This article covers:

Prerequisites for managing and viewing Zoom Events recordings

  • Zoom desktop client
    • Windows: 5.7.6 or higher
    • macOS: 5.7.6 or higher
  • Zoom mobile client
    • iOS: 5.7.6 or higher
    • Android: 5.7.6 or higher
  • Pro, Business, Enterprise, or Education account
  • Zoom Events license

Notes:

  • There is a dependency with Windows' Webview package for Windows platform; while version 5.7.6 does support Zoom Events, it may cause a blank lobby experience for hosts.
  • For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

Recording options

Registrants will be able to view the recording for the event they registered for only if you included complimentary viewing access with their ticket registration when you created the event.

How to manage recordings as a host

Note: If a host starts recording, then continues to start/stop multiple recordings, the longest recording file will be linked to the session. If a session has multiple recording files, the longest file will be provided to attendees as the recorded session.

Access recordings as a host

To see a list of all of your recordings:

  1. Sign in to Zoom Events.
  2. In the top right corner, click Manage.
  3. In the left navigation menu, click My Recordings.

The list of recordings will be organized by these top headings:

  • Recording: The name of the recording.
  • Linked Event: The event/event session that the recording is from.
  • # of Views: The number of views that the recording received.

Recordings that have been published will have a gray Published label under their recording name.

Search recordings as a host

  1. Access My Recordings.
  2. In the search box, search by a recording’s name or an event name.
    Note: The search is also a fuzzy search, which matches an entered term closely instead of exactly. You can search by a partial name. Additionally, if you enter a few letters of a recording or event name, you can view all results that include those letters.

Filter recordings as a host

To filter the list of recordings by status:

  1. Access My Recordings.
  2. To the right of the search box, click the Status (All) dropdown menu to filter by recording status.
    You can filter by Status (All), Active, and Removed.

How to watch a recording as a host

  1. Access My Recordings.
  2. Find the event of the recording you want to watch.
  3. To the right of the event, click the ellipses more-button__1_.png, then click Watch Recording.

When you watch a recording, you will see:

  • The recording title
  • Hub name
  • Any additional sessions
  • Title of the session of the recording
  • Description of the session of the recording

Use audio transcriptions

Audio transcription—if enabled by the host at the time of the recording—are available to event organizers through the hub recording management section. In addition, hosts can access these transcripts in the My Recordings section..

Notes:

  • Audio transcriptions are currently available only when recordings—when listed on the hub's profile page—are watched on the hub.
  • Audio transcriptions only support English.

Search through audio transcription

You can search for a word (or words) in the transcript:

  1. In the Search... box, enter the word(s) you are searching for.
    All matching terms in the transcript will be highlighted.
  2. (Optional) After you have searched for a word, do the following actions: 
    • (Optional) Press Enter or Return (depending on your keyboard) to jump to the first matching term. The recording will skip to where the first matching term is and resume playback from there
    • (Optional) Scroll through the transcript to see where the matching terms are located.
    • (Optional) At the bottom of the transcription box, click Resume Transcript Auto-Scroll to sync the transcript with the video playback.

How to edit a recording as a host

  1. Access My Recordings.
  2. Find the event that you want to edit.
  3. To the right of the event, click the ellipses more-button__1_.png, then click Edit Recording.
  4. (Optional) In the Title section, enter the new title of the recording.
  5. (Optional) In the Description section, enter the new description for the recording.
  6. (Optional) At the bottom of the recording screen, click Trim. Use the slider bar to trim the duration of the recording. After you finish trimming, the remaining portion (within the blue border) is saved as the new recording.
    • To trim (shorten) the beginning of the recording, drag the slider bar from left to right. The section that you trim off (outside of the blue border) will be deleted.
    • To trim (shorten) the ending of the recording, drag the slider bar from right to left. The section that you trim off (outside of the blue border) will be deleted.
  7. (Optional) At the bottom of the recording screen, click Speed. Select the speed of your recording.
  8. Click Save.

How to delete a recording as a host

Notes:

  • Hosts can delete their recordings for conference events before their conference event’s lobby closes.
  • Deleting the recording in Zoom Events will also delete the recording in the Zoom web portal. Likewise, deleting the video in the Zoom web portal will also delete the video from the Zoom Events conference lobby.

To delete a recording:

  1. Access My Recordings.
  2. Find the event of the recording that you want to delete.
  3. To the right of the event, click the ellipses more-button__1_.png, then click Delete Recording.
  4. Click Delete.

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