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Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options.

Affected components: Zoom Support Center

Enabling or disabling webinar tracking pixel Follow

Overview

Account owners and admins can disable the tracking pixel feature for webinars. This setting is available at the account or group levels. The tracking pixel is used to measure of how many users visit the webinar registration page and successfully complete registration. If enabled, users can customize webinar registration to set up the tracking pixel.

Prerequisites

  • Webinar add-on
  • Account owner or admin privileges

Account

To enable webinar tracking pixel for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation panel, click Account Management then Account Settings.
  3. Click the applicable group name from the list, then click the Meeting tab.
  4. Under Schedule Meeting, click the Tracking Pixel - Webinar toggle to enable or disable it.
  5. If a verification dialog displays, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  6. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.

Group

Note: If you signed up for a new Zoom account after August 21, 2021; or the New Admin Experience is enabled on your account, the Group Management page has been renamed to Groups.

To enable webinar tracking pixel for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation panel, click User Management then Group Management.
  3. Click the applicable group name from the list, then click the Meeting tab.
  4. Under Schedule Meeting, click the Tracking Pixel - Webinar toggle to enable or disable it.
  5. If a verification dialog displays, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  6. (Optional) If you want to make this setting mandatory for all users in the group, click the lock icon , and then click Lock to confirm the setting.