The Zoom Community is here!
We welcome all Zoom customers to come together on the Zoom Community to ask questions, find solutions,
and collaborate with peers. Login with your Zoom account credentials and start collaborating!

India e-mandate directive

Beginning October 1, 2021 the Reserve Bank of India (RBI) e-mandate directive will be taking effect for recurring payments using India Bank Cards. Visit our FAQ page for more information.

Viewing closed captioning and live transcription Follow

Overview

Zoom has a variety of options for creating closed captioning in meetings and webinars you attend, which provides subtitles of the spoken in-meeting communications. This may be used for participants to easily follow the conversations or to meet accessibility requirements.

In meetings, it is possible to view manual captioning, captioning provided by an integrated third-party closed captioning service, or Zoom’s live transcription feature can automatically provide captions. These same options are available with webinars, although manual captioning can only be provided by the host or a panelist. Any of these captioning options are also viewable in Zoom Rooms.

For more information about enabling and using closed captioning or live transcription as a host, please refer to the admin guide

This article covers:

Prerequisites

Closed captioning

  • Zoom desktop client (viewing captions)
    • Windows: 3.5.37712.0111 or higher
    • macOS: 3.5.37712.0111 or higher
    • Linux: 3.5.37712.0111 or higher
  • Zoom mobile app (viewing captions)
    • Android: 4.0.21521.0116 or higher
    • iOS: 4.0.21521.0116 or higher

Live transcription

  • Zoom desktop client
    • Windows: 5.0.2 or higher
    • macOS: 5.0.2 or higher
  • Zoom mobile app
    • Android: 5.0.2 or higher
    • iOS: 5.0.2 or higher

Viewing closed captioning or live transcription

If closed captioning or live transcripts are available during a meeting or webinar, you can view these as a participant. These can also be viewed while in a Zoom Room.

To view closed captioning or live transcription during a meeting or webinar:

  1. Sign in to the Zoom desktop client.
  2. Join a meeting or webinar.
  3. When enabled by the host, you will see a notification above Closed Caption /Live Transcript in the meeting controls, informing you that one of these services is available.
  4. If closed captioning is available, click Closed Caption to start viewing closed captioning.
    If live transcription is available, click Live Transcript , then select Show Subtitle. If enabled, you can also click View Full Transcript to view the transcript in the side panel of the meeting.

Note: The provided subtitles can be clicked and dragged to move their position in the meeting window. 

Requesting the host enable live transcription 

If live transcription is not enabled, but you would like it to be, you can request the host enable for this meeting without interrupting them directly. 

  1. Click Live Transcript . You will be prompted to confirm your request to have live transcription enabled by the host. 
  2. (Optional) Click Ask Anonymously to make this request without your name tied to it. The host will just be notified that a participant in the meeting would like this feature enabled. 
  3. Click Request to confirm. If the host approves the request, live transcription will begin. 

To view closed captioning during a meeting or webinar:

  1. Sign in to the Zoom desktop client.
  2. Join a meeting or webinar.
  3. When enabled by the host, you will see a notification above Closed Caption in the meeting controls, informing you that closed captioning is available.
  4. Click Closed Caption to start viewing closed captioning.

Notes:

  • The provided subtitles can be clicked and dragged to move their position in the meeting window.
  • Closed captioning is available on Linux, but live transcription is not yet available.

To view closed captioning or live transcription during a meeting or webinar:

  1. Sign in to the Zoom mobile app.
  2. Tap Settings general-button.png.
  3. Tap Meeting.
  4. Toggle Closed Captioning to on. 
    When you are in a meeting where closed captioning or live transcription is available, they will automatically appear on the bottom of the screen.

Requesting the host enable live transcription 

If live transcription is not enabled, but you would like it to be, you can request the host enable for this meeting without interrupting them directly. 

  1. Join a meeting or webinar.
  2. Tap More .
  3. Tap Request Live Transcription. You will be prompted to confirm your request to have live transcription enabled by the host. 
  4. (Optional) Tap Request Anonymously to make this request without your name tied to it. The host will just be notified that a participant in the meeting would like this feature enabled. 
  5. Tap Request to confirm. If the host approves the request, live transcription will begin. 

To view closed captioning or live transcription during a meeting or webinar:

  1. Join a meeting or webinar through the Zoom web client

  2. When enabled by the host, you will see a notification above Closed Caption or Live Transcript in the meeting controls informing you that one of these services is available.
  3. Click Closed Caption or Live Transcript , then select Show Subtitle to start viewing closed captioning.
  4. If the host is using live transcription, the transcript will automatically begin to appear.

To view closed captioning during a meeting or webinar:

  1. Sign in to the Zoom desktop client.
  2. Join a meeting or webinar.
  3. When enabled by the host, you will see a notification above Closed Caption in the meeting controls, informing you that closed captioning is available.
  4. Click Closed Caption to start viewing closed captioning.

Note: Closed captioning is available on ChromeOS, but live transcription is not yet available.

Adjusting the closed captioning size

To adjust the caption size:

  1. Next to Start Video / Stop Video, click the up arrow up-arrow-button.png.
  2. Select Video Settings, then click Accessibility.
  3. Under Closed Captions, move the slider to adjust the caption size slider.png.