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Dashboard for Zoom Chat Follow

Overview

Note: The Zoom Chat dashboard was previously called the IM dashboard. Learn more about the UI enhancements released on July 1, 2021.

Account owners and admins can view account-usage metrics for Zoom Chat, our group messaging product. You can see metrics for messages sent and sent messages by type, such as files, images, or animated GIFs. You can also view the overall messages sent in the account.

This article covers:

Prerequisites

  • Business, Education, or API Plan
  • Account owner or admin privileges

Accessing the Zoom Chat dashboard

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Dashboard.
  3. At the top of the Dashboard screen, click the Zoom Chat tab.
  4. Use the following options to filter or customize the data:
    • Use the drop-down menu and tabs at the top of the page to select a date range.
    • Use the search box to only display metrics for a specific user.
    • Click Export to CSV to download a CSV file containing the filtered data.

Metrics glossary

Use the following list for explanations of the metrics available in the Zoom Chat dashboard.

Sent Messages: Total, 1-on-1, and channel/group messages sent. This consists of all message types (text, files, images, code snippet, GIPHYs, audio, and video messages).

  • Total: Total messages sent.
  • 1:1: 1-on-1 messages sent (Messages directly sent to another Zoom user).
  • Channels & Group Chats: Messages sent in a channel or group.

Sent Messages by Type: Messages sent broken down by type (text, files, images, code snippet, GIPHYs, audio, and video messages).

Viewing overall metrics

You can also view the overall messages sent in the account.

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Dashboard.
  3. In the Meetings section, select Zoom Chat Sent Messages in the drop-down menus next to Top 10 Users By or Usage By.