Joining Zoom Events

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To join Zoom Events that you are registered for, you can click the join link in the confirmation email, calendar entry, or the ticket in your Zoom Events account. You can also join Zoom Events from the Zoom desktop client, Zoom mobile app, or the events detail page.

Before joining an event on a computer or mobile device, download the Zoom app from our Download Center. Otherwise, you will be prompted to download and install Zoom when you click a join link.

Additionally, attendees who click Join on the client will continue to open the lobby window on the client. Attendees who click Join from other places will open the Lobby tab on their desktop/mobile web browser (after they sign in on the browser).

Note: You must sign in to the Zoom desktop client with the same Zoom account used for Zoom Event registration.

This article covers:

Prerequisites for joining Zoom Events

  • Zoom desktop client:
    • Windows: 5.7.6 or higher
    • macOS: 5.7.6 or higher
  • Zoom mobile client
    • iOS: 5.7.6 or higher
    • Android: 5.7.6 or higher
  • Zoom Events web browser:
    • Chromium Edge: 80 or higher
    • Google Chrome: 53.0.2785 or higher
    • Safari: 10.0.602.1.50 or higher
    • Firefox: 76 or higher
    • Internet Explorer: 10 or higher
      Note: Microsoft has ended support for Internet Explorer (IE) 11 on August 17, 2021. Based on this date, Zoom has ended support for IE on September 30, 2021. Users can still use Zoom on IE after this date but we will no longer be supporting IE, fixing issues related to IE, or offering any customer support related to IE.
  • Basic, Pro, Business, Enterprise, or Education account

Notes:

  • There is a dependency with Windows' Webview package for Windows platform; while version 5.7.6 does support Zoom Events, it may cause a blank lobby experience for attendees.
  • For attendee access to the latest Zoom Events and Webinar features, we highly encourage attendees to update to the latest version of the Zoom desktop client/mobile application.

Understand joining a Zoom Event

Here are a few things to keep in mind when joining Zoom Events:

  • Every ticket creates a unique URL that is linked to your account. Other users will not be able to join the event using your link.
  • Joining audio by Zoom Phone or dial-in is not supported.
  • If the event you are joining is being recorded, you will have to provide consent to being recorded to join the event.
  • When registrants are signed in to their Zoom desktop client (with integrated calendars) with credentials different than their Zoom Event registration credentials, they will see a View Event option. Only users signed in to the Zoom desktop client with the same credentials that are used for Zoom Event registration will see a Join button.
  • Registrants will be notified if it is too early to join the event.
  • Registrants will be notified if it is too late to join the event.
  • Registrants can join or bookmark an event from the session detail view.
  • Registrants will receive an introductory message when the itinerary is opened. Zoom Event users can follow the link to open the session page.

Understand using web browsers to join Zoom Events

For attendees who start events on web browsers, Zoom Events (web) supplements the client-centric event experience. After signing in to their Zoom account, attendees join the event on their web browser. Zoom Events web experience includes the following features:

  • Attendees can join events on desktop web browsers and mobile web browsers; both desktop and mobile web browsers support the event chat.
  • Attendees on mobile web browsers will be redirected to the Zoom app when joining a session. The Zoom mobile app is needed for joining sessions.
  • Attendees can participate in Q&A, session polls, and surveys.
  • Attendees can rate their experience and share feedback with Zoom Events.
  • Attendees can switch to the Zoom desktop client at any time from the web browser.

Notes:

  • When special role users switch from the web browser to the desktop client, they will be directed to the Zoom client to start sessions; they don’t need to sign in to the client to start a session. This applies to both desktop and mobile clients. 
  • When joining an event, attendees are given the option to continue on the web browser or to join through the Zoom client instead. If they choose to join in the web browser lobby, the event will open in a new tab on their browser. Attendees will be prompted to confirm audio and video before joining an event session on their browser.
  • Attendees can always switch to the Zoom client after joining the event on a web browser.

How to join an event on the desktop client

Join an event from the Zoom desktop client

  1. Sign in to the Zoom desktop client.
  2. Click the Meetings tab.
  3. On the left side, click the Upcoming tab.
  4. Find the Zoom Events that you registered for, then click the upcoming event.
  5. Click Join.
    You can also click View Event to open the event detail page.

Join an event from an email

After you have completed registration for a free or paid event, you will receive an email to confirm your registration.

  1. Open the Zoom Events confirmation email.
  2. Click View Ticket.
    This will redirect you to the event's ticket.
  3. Click Join.

Join an event from your Zoom Events account (event ticket)

  1. Sign in to your Zoom Events account with the same email address that you used for ticket registration.
  2. In the top-right corner, click Tickets.
  3. Click the Upcoming tab.
  4. Find the ticket for the event you want to join.
  5. Click Join.

Join an event from a calendar entry

  1. Open your calendar.
  2. Find the Zoom Events entry you want to join.
  3. Open the scheduled entry.
  4. Click the Join This Zoom Event link.
    Note: The URL in the calendar entry is unique to your Zoom Events account. The link will not work for other users.

Join an event from the event details page

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Tickets.
  3. Click the Upcoming tab. Find the event you want to join, then click View Order.
    You can also click the Orders tab to find the event you want to join. Click the ellipses more-button__1_.png, then View Details.
  4. Click Join Lobby.

How to join an event on the mobile app

Notes:

  • Once an attendee joins a session, it will open in the Zoom mobile app. You cannot join a session on the mobile web browser. 
  • Attendees can join the lobby in the mobile web browser.
  • Attendees need to be signed in to the Zoom mobile app and the web browser on their mobile device.

To join an event from the Zoom mobile app:

  1. Sign in to the Zoom mobile app.
  2. Click the Meetings tab, then find and click the Upcoming Zoom Events that you want to join.
    You can also click View Event or the calendar invite or link to access the event page.
  3. On the web browser sign-in page, sign in to your Zoom account.
  4. Click Join.
    You will be taken to a new page where all started sessions are listed as tiles.
  5. Select a session to join.
    Note: If the event has not started or there are no active sessions, you will receive a message about this.

How to join an event on a web browser

Join lobby from Zoom Events

  1. Sign in to Zoom Events.
  2. In the top right corner, click Tickets.
  3. Click the Upcoming tab.
  4. Find the event that you want to join.
  5. To the right of the event name, click Join.
    Your web browser will open the event.

Join an event from an email

After you have completed registration for a free or paid event, you will receive an email to confirm your registration.

  1. Open the Zoom Events confirmation email.
  2. Click View Ticket.
    This will redirect you to the Upcoming tab of events in the Tickets page.
  3. Find the ticket for the event that you want to join.
  4. Click Join.
    Your web browser will open the event.

Join an event from your Zoom Events account (event ticket)

  1. Sign in to your Zoom Events account with the same email address that you used for ticket registration.
  2. In the top-right corner, click Tickets.
  3. Click the Upcoming tab.
  4. Find the ticket for the event you want to join.
  5. Click Join.
    Your web browser will open the event.

Join an event from a calendar entry

  1. Open your calendar.
  2. Find the Zoom Events entry you want to join.
  3. Open the scheduled entry.
  4. Click the Join This Zoom Event link.
    Note: The URL in the calendar entry is unique to your Zoom Events account. The link will not work for other users.
    Your web browser will open the event.

Join an event from the event details page

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Tickets.
  3. Click the Upcoming tab. Find the event you want to join, then click View Order.
    You can also click the Orders tab to find the event you want to join. Click the ellipses more-button__1_.png, then View Details.
  4. Click Join Lobby.
    Your web browser will open the event lobby.

How to join an event as a pre-registered guest on the desktop client

Note: You will need to complete the pre-registration process for the event to receive your invitation email that contains your ticket and join link to the event.

  1. Open the Zoom Events invitation email.
    You can use the email to:
    • Add to Calendar: Add the event to a calendar.
    • View Event: View event details.
    • View Ticket: View more information about the event.
    • Join the event (by clicking the join link)
  2. Click the event join link.
    You will be directed to the event on the desktop client.
    Note: If you try to join the event before the event date, you will be directed to the event ticket. A countdown to the event will be displayed.

How to join an event as a pre-registered guest on a web browser

Note: You will need to complete the pre-registration process for the event to receive your invitation email that contains your ticket and join link to the event.

  1. Open the Zoom Events invitation email.
    You can use the email to:
    • Add to Calendar: Add the event to a calendar.
    • View Event: View event details.
    • View Ticket: View more information about the event.
    • Join the event (by clicking the join link)
  2. Click the event join link.
    You will be directed to the event on your web browser.
    Note: If you try to join the event before the event date, you will be directed to the event ticket. A countdown to the event will be displayed.

Frequently asked questions about joining Zoom Events from mobile devices

Are there any differences when joining Zoom Events from a mobile device versus a desktop computer?

You can join an event from your mobile device or desktop computer’s web browser. However, how you will join a session depends on the type of device you joined the event from:

  • Mobile device: When joining a session, you will be taken to the Zoom mobile app to attend the session.
  • Desktop web browser: When joining a session, you will stay in the web browser to attend the session.

What happens when a speaker of a session tries to join via a mobile device?

After clicking the session or direct-join link to the session, the speaker will be taken to the Zoom mobile app.

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