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Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options.

Affected components: Zoom Support Center

Inviting others to a meeting or webinar by phone (call out) Follow

Overview

While in a meeting or webinar, call others to join the meeting or webinar by phone (also known as "call out"). 

Prerequisites

Note: Make sure the call-out phone numbers in the account are not blocked by your phone service. For US numbers, Zoom will always use this dedicated number, +1-646-568-7788. For international calling numbers, Zoom will use the numbers list in the web portal in ascending order. This means if the first number is not available, the next number on the list is used. If none of the numbers with the respected country are available, Zoom will use the US dedicated number, +1-646-568-7788.

Note: If you are a participant, you can only call out to international numbers after the host has joined the meeting.

  1. Sign in to the Zoom Desktop Client.
  2. Start or join a meeting.
  3. Click Manage Participants (if you're the host) or Participants in the meeting controls.
  4. Click Invite at the bottom of the participants panel.
  5. Click the Call Out tab and specify the following information
    • Invitee name: Enter a display name for the invitee to display to other participants.
    • Country/Region: Select the country code of the invitee's phone number.
    • Phone Number: Enter the invitee's phone number.
      Note: If you are dialing a phone number that includes an extension, type a hyphen "-" after the phone number and enter the extension. For example, 6032331333-156 dials the extension 156.
    • Invite Options
      • Require greeting before being connected: Play a generic greeting before the invitee joins the meeting.
      • Require pressing 1 before being connected: Prompt the invitee to press 1 before they can join the meeting.
  6. Click Call.

 Note: If you are a participant, you can only call out to international numbers after the host has joined the meeting.

  1. Sign in to Zoom mobile app.
  2. Start or join a meeting.
  3. Tap Participants in the meeting controls.
  4. Tap Invite at the bottom of the participants.
  5. Tap Invite By Phone.
  6. Invite someone to the meeting by manually entering the number or selecting a phone contact:
    • Invitee name: Enter a display name for the invitee to display to other participants.
    • Country/Region: Select the country code of the invitee's phone number.
    • Phone Number: Enter the invitee's phone number.
      Note: If you are dialing a phone number that includes an extension, type a hyphen "-" after the phone number and enter the extension. For example, 6032331333-156 dials the  extension 156.
    • You can also tap the contacts icon and select a phone contact to call. If prompted, allow Zoom to access your phone contacts. The fields will be populated with your contact's info.
  7. Click Call.