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Zoom Support Maintenance: 9/18/2021
Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min
We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options.
End of support for Internet Explorer 11 Microsoft is ending support for Internet Explorer (IE) 11 on August 17, 2021. Based on this date, Zoom is ending support for IE on September 30, 2021. Users can still use Zoom on IE after this date but we will no longer be supporting IE, fixing issues related to IE, or offering any customer support related to IE.
Registration confirmation email salutation changes for Chinese, Japanese, and Korean names For Chinese, Japanese, and Korean names, the meeting and webinar registration confirmation emails will address names by Last Name, First Name instead of First Name, Last Name.
Change to recording audio prompt notifications for meeting participants Account owners and admins for all account types can choose who hears the recording notification audio prompt for meeting participants who join via a Zoom client: All participants, Guests only, or No one. Previously, you could only choose between All participants or Guests only.
Mute and turn off video for participants joining a meeting with recording in progress When a participant joins a meeting that is already being recorded or live streamed, they will automatically have their microphone muted and video off. Once the participant consents to being recorded, their settings will revert back to the default for that user or meeting. This feature requires client version 5.7.3 or higher.
New and enhanced features
Enhancements to chat history tool When using the chat history tool, account owners and admins can delete messages, files, or images for internal users if they have editing permissions for chat history under role management. They can also view the name of the admin that deleted the message depending on their role privileges. The chat history tool will also distinguish internal and external messages. In order to enable these enhancements, please contact Zoom support.
Control access to webinar chat Account owners and admins can enable or disable webinar chat at the account, group, user, or webinar level. When scheduling a webinar, users can enable or disable webinar chat if it was not locked. Previously, webinar chat could only be controlled using the in-meeting chat setting. This feature needs to be enabled by Zoom.
Additional admin settings for in-meeting chat Account owners and admins can specify additional in-meeting chat permissions settings from the admin portal. These settings only work properly if the host is on client version 5.7.3 and above.
Post-meeting survey Account owners and admins can allow users to create surveys to launch at the end of a meeting. This setting can be enabled or disabled at the account, group, or user level, and can be locked at the account or group level.
UI enhancement for telephone settings tab The Telephone tab has been renamed Audio Conferencing to avoid confusion with Zoom Phone. This change applies to account, group, and user settings.
Permit guest users to join Personal Audio Conference (PAC) “join by phone” without a sign-in requirement If account owners or admins disable the option to only allow authenticated users to join meetings, external users or users not signed in can click the invite to join the meeting by dialing in or using call me. Previously, users were required to sign in..
Granular client version data in dashboard Account owners and admins can drill in to view a list of specific users with the client version installed. They can also download a CSV file containing the data. Previously, they could only view the overall percentage of users on each client version.
Additional dashboard session data in Video SDK accounts Developers in Video SDK accounts can access and download additional usage and troubleshooting data for sessions in Dashboard.
SAML mapping for Concurrent Meeting license If they have purchased Concurrent Meeting licenses, Account owners and admins with SSO configured can assign Concurrent Meeting licenses as an attribute using SAML mapping.
Email recipients for Zoom Trust and Safety and Security communications Account owners can assign other users to receive email communications from Zoom’s Trust and Safety and Security teams. By default, account owners and admins are selected to receive the communications, but admins can be removed from the list. Account owners will always receive these communications.
Enable group manipulation while using Information Barriers Account owners and admins can enable manual group manipulation while using Information Barriers. This feature is only available at the account level.
Expiration time for confirming Zoom Trust and Safety reports After submitting a report to Trust and Safety via the client, users will have 7 days to confirm the report in the web portal. Reports to Trust and Safety that are not confirmed within 7 days will expire.
Post-meeting survey Meeting hosts can create a survey to launch at the end of a meeting. Meeting participants will be prompted with the survey once the meeting ends. This setting can be enabled or disabled at the account, group, or user level, and can be locked at the account or group level.
Minor bug fixes
Resolved an issue where the lastName variable was not working in the webinar registration email template
Resolved an issue where webinar reminder emails were not sending from the correct email address
Route to dedicated number for emergency calls from extensions without local phone number If extensions without a local phone number are allowed to place emergency calls to the Public Safety Answering Point (PSAP), account owners and admins can select a direct phone number as the caller ID. The direct phone number can belong to a call queue or auto receptionist. The number will be presented to the PSAP when an extension without a local phone number places an emergency call. This option was previously removed, but is being reintroduced for organizations where a call queue or auto receptionist is the best method for handling emergency call-backs.
New and enhanced features
Call queue and auto receptionist SMS (Power Pack) Account owners and admins can allow phone users to send or receive SMS messages using phone numbers associated with call queues or auto receptionists. This feature requires the Power Pack add-on and client version 5.7.0 or higher.
Dial-by-name directory across sites If the account has multiple sites enabled, account owners and admins can create a dial-by-name directory and specify which sites and users are included in the directory. Previously, dial-by-name directories could only include users from the same site.
Control call forwarding and transferring for phone users Account owners and admins can prevent users from forwarding calls to other numbers using overflow settings. If account owners and admins allow users to forward calls, they can allow users to only forward to internal users and/or external users. This policy setting can be changed at the account, site (multiple sites enabled), or phone user level.
New policy settings Account owners and admins can prevent users from using these features. This policy setting can be changed at the account level (multiple sites disabled), site level (multiple sites enabled), or phone user level.
Elevate a Call to a Meeting
Hand off call to Zoom Room
Switch call to carrier
Add network switches for defining locations (nomadic emergency services) Account owners and admins can specify network switch ports when defining locations and sub-locations to provide more granular network information.
BYOC secondary trunk group Account owners and admins with BYOC can set a secondary trunk group that will be used when the primary trunk group is down.
Backup storage location for call recordings Account owners and admins can specify a backup storage location for archiving Phone recordings. Only Amazon S3 is supported. This needs to be enabled by Zoom.
Certified AudioCodes devices Zoom Phone supports the AudioCodes MP-118 analog telephone adapter (ATA).
Support for mute/unmute self via DTMF menu Participants joining from a SIP/H.323 Room system can now mute/unmute their microphone audio from the in-meeting DTMF menu. Note: This is a “soft” mute, so if the device is not managed with the Enhanced Zoom Room Connector, the mute function will not sync with the device’s hardware-level mute/unmute status.
Additional SIP header information Additional SIP header information has been added to the operation logs, for better customer end reporting.
Resolves the issue where dual streaming content and video feeds were intermittently failing for Poly devices.
Resolves the issues where SIP/H.323 devices were unable to join Zoom meetings when using a 2048 bit encryption key.
Resolves an issue with a bug for the time to render closed caption and live transcriptions.