Assigning users to receive security emails from Zoom

By default, account owners and admins are selected to receive security and Trust and Safety email communications from Zoom. In the Zoom web portal, you can assign other users to receive these communications.

Notes:

• Account owners will always receive both communications and can't be deselected.
• Account owners can deselect admins from receiving communications.
• Account owners can add emails (individual user or group email) that their organization uses.
• This does not include one-time passcode verification emails sent for suspicious logins. 

This article covers:

• How to add recipients to receive security communications from Zoom
• How to add recipients to receive Trust and Safety communications from Zoom
• How to remove recipients from receiving communications

Prerequisites for managing security notification settings

• Account owner, admin, or custom role with the Account Settings privilege
• Paid account
  Note: Admins are not able to view or change this setting. You must be the account owner.

How to add recipients to receive security communications from Zoom

1. Sign in to the Zoom web portal as an account owner.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Meeting tab.
4. Under Email Notification, locate the Who will receive security communications from Zoom setting.
5. (Optional) Clear the check box next to Account admins if you don't want your account admins to receive these notifications.
6. Click + Add Recipients.
7. In the Add user field, enter a user's email address and click their name to add them. Repeat for all users you want to assign to security communications.
8. Click Add.

How to add recipients to receive Trust and Safety communications from Zoom

1. Sign in to the Zoom web portal as an account owner.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Meeting tab.
4. Under Email Notification, locate the Who will receive Trust & Safety communications from Zoom setting.
5. (Optional) Clear the check box next to Account admins if you don't want your account admins to receive these notifications.
6. Click + Add Recipients.
7. In the Add user field, enter a user's email address and click their name to add them. Repeat for all users you want to assign to Trust and Safety communications.
8. Click Add.

How to remove recipients from receiving communications

1. Sign in to the Zoom web portal as an account owner.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Meeting tab.
4. Under Email Notification, locate the Who will receive security communications from Zoom or the Who will receive Trust & Safety communications from Zoom setting.
5. Click the delete icon (✖) next to each user you want to remove from receiving communications.