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India e-mandate directive

Beginning October 1, 2021 the Reserve Bank of India (RBI) e-mandate directive will be taking effect for recurring payments using India Bank Cards. Visit our FAQ page for more information.

Downgrading from a Business plan to a Pro plan Follow

Through the Zoom web portal, you can downgrade from a Business plan to a Pro plan. If you need to downgrade from a different plan, contact Zoom Sales. If you downgrade in the middle of a billing period, the account changes will take effect at the end of the period if eligible. Once you downgrade, you will lose all Business plan features at the end of the current billing period.

Note: If your account is in a contract, you will be contacted by the retention and renewals team. You may not be eligible to downgrade if the contract in place prevents you from doing so.

Compare plans and pricing.


  1. Sign in to the Zoom web portal as an account owner or admin.
  2. In the navigation menu, click Account Management then Billing.
  3. Click the Current Plans tab.
  4. Next to your Business plan, click Edit Current Plan.
  5. Under Choose Your Plan, click the link next to Looking to Downgrade to Pro.