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Outlook IM integration common problems Follow

Outlook IM Integration allows user to integrate Zoom IM function into outlook. Here are some common issues that we have seen in the previous releases.

This article covers:

After uninstalling Zoom client (including Zoom VDI client), my skype for business integration stops working

  1. This is a known issue for Zoom Client version older than 5.6.6 release and Zoom VDI client version older than 5.5.8 release.
  2. This can be fixed with the latest cleanzoom tool.
  3. This problem can also be fixed if you install new Zoom Client or Zoom VDI client.

When I use the APPV to deploy the Zoom VDI client after I upgrade to a new version, the Zoom outlook IM integration does not work

  • If you use appv to deploy Zoom VDI client, please make sure you enable “Allow All COM Objects to Interact with local systems”, you can do so by editing your APPV package, check this option from Advanced tab.

Can I deploy two different APPV Zoom VDI client at the same time?

  • No, it will break outlook IM integration function. If you don’t need outlook integration function, please make sure you uncheck “Allow All Com Objects to Interact with local systems” during packaging.

When I use the APPV to deploy the Zoom VDI client, after I upgrade to a new version, my Skype for business outlook integration does not work

  1. Please make sure you unpublish the older APPV package before publishing the new APPV package.
  2. Please check if you have mechanism to backup and restore HKCU registry keys. It could cause the skype for business outlook IM integration function broken because the wrong HKCU registry keys are restored, it points to a none existing zoom appv package location.
  3. If problem happens, please run cleanzoom tool on the impacted system.

How to use the CleanZoom.exe  for recovering HKLM/HKCR/all users' HKCU registry keys

Note: CleanZoom.exe requires administrator privilege and is only supported for Windows. 

  • Run “CleanZoom.exe /check_skype_regkey” as administrator to check if any registry keys need to to recover. Log will be located in the some folder of “CleanZoom.exe“. This command will stop running your Zoom client automatically but will not uninstall your Zoom client.
  • Run “CleanZoom.exe /restore_skype_regkey” as administrator to recover registry keys to make skype for business work. This command will stop running your Zoom client automatically but will not uninstall your Zoom client. 

How to use the Script skb_repair.ps1 for recovering HKCU registry keys

  1. Start PowerShell as administrator
  2. Run “set-executionpolicy unrestricted” in PowerShell, and type "Y" to allow this setting
  3. Run "&.\skb_repair.ps1" (see link below) to repair HKCU
  4. Log is in C:\temp\skb_repair.log