Zoom Events: Roles, tickets, and permissions

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There are multiple roles available for the Zoom Events and each role has a set of tools they can use during the event to enable participation.  

This article covers:

Prerequisites for Zoom Events roles and permissions

  • Zoom desktop client
    • Windows: 5.8.6 or higher
    • macOS: 5.8.6 or higher
  • Zoom mobile client
    • iOS: 5.8.6 or higher
    • Android: 5.8.6 or higher
  • Basic, Pro, Business, Enterprise, or Education account

How to access your Special-Role ticket 

If you have been invited to an event and receive a Special-Role ticket, this means that you have a special role or multiple special roles. The special roles are Alternative Host, Panelist, Speaker, Sponsor, Sponsor Representative, Interpreter, or Moderator in some sessions.

Notes:

  • Only you can use your ticket. Ensure that you are signed in with the account associated with this email address.
  • If you have multiple special roles for the same event, they will be listed on one ticket for that event. On a Special-Role ticket, a user can hold one special role ticket and contain multiple special roles.
  1. Sign in to Zoom Events.
  2. In the top right corner, click Tickets.
  3. Click the Upcoming tab.
  4. Find the ticket for the event that you have been invited to.
    Your ticket for that event will be labeled as a Special-Role ticket.
  5. On the ticket, click View Details.
    1. Under What is your role?, view details about your role.
    2. Under Your Sessions as ___, view your session(s) that you have been assigned. You can also view the session details, such as its date/time and session title.
  6. When the event is available for you to join, click Join on the ticket.

You can also access your ticket from your confirmation email.

  1. Open the Zoom Events confirmation email.
    You can view information about your special role, the event, and the event’s date/time.
  2. Click View Ticket.
    This will redirect you to the Upcoming tab of events in the Tickets page.
  3. Find the ticket for the event that you have been invited to.
    Your ticket for that event will be labeled as a Special-Role ticket.
  4. On the ticket, click View Details to view more information about your special role and the event details.
  5. When the event is available for you to join, click Join on the ticket.

If the event organizer chooses to remove your role or assign you a different role, your Special-Role ticket will become inactive and you will receive an email notification.

Role descriptions

Host

The Host—who is the event organizer—is the user who schedules the event and has the full range of available permissions, such as managing the meeting or webinar, Alternative Hosts, and Panelists. An event can only have one Host.  

Hosts can designate up to 20 Co-Editors to edit published and live events.

The Host can also enable or disable Lobby and Expo chats. A log of all moderation actions taken will be stored in the Control Panel.

The Host can appoint a temporary Host in-session, and the temporary Host will have the following permissions until the Host returns:

  • Start and end that specific session
  • Moderate that specific session

Alternative Host

Alternative Hosts share many of the controls that the Host has, which allows the Alternative Host to manage the administrative side of an event.

Alternative Hosts have permission to:

  • Start sessions assigned to them if the Host isn't able to join the event on time
  • Start a session and then become Host of the session
  • Join a session and then become a Co-Host (if allowed by account settings)
  • Use the tools in the security shield (located in the meeting controls)
  • Moderate Attendees in the event
  • Enable Attendees' audio and video privileges upon entry
  • Mute and unmute Attendees' audio
  • Respond to chats

Alternative Hosts will also receive an Alternative Host ticket so they can join all other sessions.

Co-Editor

Note: This role is not included as a special role.

Co-Editors can be added as you are creating your conference and have permission to edit the pages that are assigned to them. Co-Editors do not have to belong to the same Hub or the same account as you and do not have to have a Zoom Events license. If the Host designates them, Co-Editors can edit published and live events

Co-Editors:

  • Do not have permission to add or remove other Co-Editors
  • Do not have to have a Zoom Events license
  • Are not provided with tickets to attend the event

Panelist

Panelists have access to tools that allow them to enhance their participation during a Webinar event. Panelists have video, chat, and screen-share permissions.

Panelists can mute/unmute themselves, start/stop their own video, and view all Q&A and respond. Panelists have permission to:

  • Turn on their video and chat
  • Answer questions in the Q&A window
  • Annotate on shared screens
  • Share their screen

Panelists will also receive a Panelist ticket so they can join all other sessions.

Speaker

Speakers will be able to speak in the sessions they are assigned to and will have their image displayed in the Speaker tab. The Speaker bio will be displayed on the event detail page and in the event lobby.

Speakers have permission to:

  • Start the session they are assigned to

In their assigned sessions, Speakers can:

  • Mute/unmute themselves
  • View all Q&A and respond
  • Start/stop their own video

Speakers will also receive a Speaker ticket so they can join all other sessions.

Primary Speaker

The Primary Speaker is the main speaker of a specified session and will have their image displayed in the Speaker tab. Every session must have a Primary Speaker listed.

The Primary Speaker has permission to:

  • Edit the details of the session they are assigned to
  • Start the session they are assigned to

The Primary Speaker will also receive a Speaker ticket so they can join all other sessions.

Sponsor

The Sponsor info will be displayed on the event detail page and the event lobby. In their session, Sponsors can view all Q&A and respond, start/stop their own video, and mute/unmute themselves. Sponsors also have permission to:

  • Start their session
  • Use the tools in the security shield (located in the meeting controls)
  • Moderate users
  • Enable or disable Attendees’ audio/video upon entry
  • Mute or unmute Attendees
  • Start the Expo Booth

Sponsors will also receive a Sponsor ticket so they can join all other sessions.

Sponsor Representative

Sponsor Representatives connect and speak with customers in the session chat who request a demonstration of the product and/or service being presented in the session, and will be listed and have their image displayed on the Sponsor's details page.

In their session, Sponsor Representatives can view all Q&A and respond, start/stop their own video, and mute/unmute themselves. Sponsor Representatives have the same permissions as Sponsors.

Sponsor Representatives will also receive a Sponsor ticket so they can join all other sessions.

Moderator

In the control panel, Moderators are tasked with moderating reports sent to the event organizer from the conference's lobby and lobby chat. A log of all moderation actions taken will be stored in the Control Panel.

Moderators have the following permissions:

  • Review user reports from Lobby sent to Event Organizer
  • Remove reported users from the event
  • Remove reported messages and users from Lobby Chat
  • Enable and disable lobby, session and Expo 1:1 chats in control panel
  • Edit Moderators
  • Add new Moderators

Moderators will also receive a Moderator ticket so they can join their assigned event (or event lobby) and access their assigned event's control panel.

Interpreter

Interpreters are tasked with language interpretation, which is broadcast to Attendees over a specified channel. An interpreter in the channel will hear the original meeting audio, which they can translate. They only have access to the language channel that they've been assigned to.

Interpreters can:

Interpreters will receive an Interpreter ticket so they can join all other sessions.

Attendee

Note: This role is not included as a special role.

During a Webinar event, Attendees are view-only participants, and their view is controlled by the Host. Attendees can interact with the Host and Panelists from the Q&A window and chat.

During a Meeting event, Attendees can share their own audio and video (if enabled by the Host).

Available roles in a Hub

Hub Owner

Hub Owners are allowed to do the following actions for a Hub they own:

  • Add events and users to the Hub
  • See all events and users associated with the Hub
  • Re-permission Hub Managers to Hub Hosts
  • Re-permission Hub Hosts to Hub Managers
  • View the Event Summary page
  • View and change the information on the Hub's public profile page
  • Set the billing information and cancelation policy
  • Delete a Hub they own
    Note: Only the Hub Owner(s) can delete a Hub.

Hub Manager

For a hub they manage, Hub Managers are allowed to do the same actions as a Hub Owner except for:

  • See all events and users associated with the Hub
  • Re-permission Hub Managers to Hub Hosts
  • View the Event Summary page
  • View the Hub's public profile page

Hub Host

Hub Hosts are:

  • Able to create events for the Hub they belong to
  • Able to see the Hub's public profile page
  • Not able to see the Hub they belong to.

Zoom account admin

Note: The Zoom account admin must have a Zoom Events license.

Admins who manage the overall Zoom account (from the Zoom web portal) are able to see the profile page of a Hub under their account so that they can delete the Hub and cancel upcoming events listed under the Hub.

Zoom Community

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