Join the 70K+ other members in the Zoom Community! Login with your Zoom account credentials and start collaborating.

Join the Community

For questions about the class action settlement, please visit www.ZoomMeetingsClassAction.com

Enabling or disabling Children's Education Status setting Follow

As an admin or owner, you can use the Children's Education Status setting to self-identify your Zoom account profile and report if your organization uses Zoom products to provide educational services to children under 18.

Notes:

  • Zoom only accepts signatures for Zoom’s Consent to Educational Data Collection Practices from authorized superintendents, principals, administrators or teachers. Your organization will be required to re-sign Zoom’s Consent to Educational Data Collection Practices on a yearly basis at renewal.
  • All international and U.S.-based customers must enable the Children's Education Status setting.
    • If you are a U.S. customer who provides educational services to children under age 13, you are required to e-sign Zoom’s Consent to Educational Data Collection Practices.
    • If you are an international customer who provides educational services to children under age 13, you are not required to e-sign Zoom’s Consent to Educational Data Collection Practices.
  • Please contact your CSM or Support for any questions.

Prerequisites for the Children's Education Status setting

  • Education account
  • Account owner or admin privileges

How to enable the Children's Education Status setting

Notes

  • If your organization is located in the U.S. and you select the Under 13 check box, your account will be locked if Zoom’s Consent to Educational Data Collection Practices is not e-signed within 30 days of self-identification as an organization that uses Zoom products to provide educational services to children under 13.
  • If you do not follow the instructions to unlock a locked account after 30 days, your account may be subject to deletion. Please sign in to your account and follow the prompts. Otherwise, please reach out to your CSM or contact Support to avoid a disruption to service.

Account

To enable or disable the Children's Education Status setting:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Profile.
  3. Click the Account Profile tab.
  4. Under Basic Informaton, click the This account provides educational services to children under the age of 18 toggle to enable or disable it.
  5. If a verification dialog displays, click Enable or Disable to verify the change.
  6. Under What age group does the organization provide services for (select all that apply)?, select the check box(es) of the applicable age group(s).
  7. Click Save.
  8. In the dialog notification, click Continue.
  9. In the Add Organization Information box, enter the required organization information. 
    1. Under Your Role in the Organization, select your role.
      Notes
      • If you are an organization in the U.S. that previously selected the Under 13 check box and select Other now, you will need to provide the Name of Superintendent/Principal/Administrator/Teacher who will consent to Zoom’s Consent to Educational Data Collection Practices for the organization and their email.
      • If you previously selected the 13 to 15 and/or 16 to 17 check box(es) for applicable age groups and select Other now, you will not be required to enter a secondary authorized party.
  10. Click Add.
    An email with directions for completing this education account activation will be sent to you or the consenter (see Step 9.1). After you or the recipient of the email provide consent to Zoom’s Consent to Educational Data Collection Practices, your organization will be able to use this account.
    Note: After adding organization information, users who selected the 13 to 15 and/or 16 to 17 check box(es) can use their account and do not need to e-sign Zoom’s Consent to Educational Data Collection Practices.
  11. (Optional) If you need to change the recipient who will consent to Zoom’s Consent to Educational Data Collection Practices, click Change Recipient.
    1. Under Change Recipient, provide the Name of Superintendent/Principal/Administrator/Teacher who will consent to educational data collection for the organization and their email.
    2. Click Change.
      An email with directions for completing the education account activation process will be sent to the consenter. After the recipient of the email has provided consent to Zoom’s Consent to Educational Data Collection Practices, your organization may use this account.