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Hardware as a Service (HaaS) returns and replacements Follow

We understand that you may need to return or replace Zoom Hardware as a Service (HaaS) devices, whether you're experiencing issues with your device or you'd like to end your rental.

This article covers:

How to replace a device with the same model

If you are experiencing issues with your HaaS device, please contact Zoom Support for troubleshooting assistance. If they are unable to resolve the issue, they can help you exchange your device for the same model. 

Once your exchange is processed, you will receive a return label and box for returning the old device, along with tracking information for the exchange. 

How to exchange a device for a different model

If you need to exchange a device for a different model, please contact your account representative (Account Executive, Customer Success Manager, or sales representative). If you do not know who your account representative is, please contact Zoom Support.

Once your exchange is processed, you will receive a return label and box for returning the old device.

How to return a device and end your HaaS rental

If you need to return your device and end your HaaS rental, please contact your account representative (Account Executive, Customer Success Manager, or sales representative). If you do not know who your account representative is, please contact Zoom Support.

Once your return is processed, you will receive a return label and box to send the device back.