Release notes for September 26, 2021

• Release notes for Web
• Release notes for Zoom Phone
• Release notes for Zoom PWA
• Release notes for Zoom Chrome extension
• Release notes for Zoom Firefox extension
• Release notes for the Cloud Room Connector
• Release notes for GSuite add-on

Release notes for Web

Changes to existing features

• UI change for network profiles
  The network profiles settings have moved to Device Management > System Config from Room Management > Zoom Rooms > Device Management. Account owners can create network profiles to manage the network of their Zoom Room devices.

Resolved issues

• Minor bug fixes

Release notes for Zoom Phone

Note: The previously-announced feature to allow users to stop/resume automatic call recording has been delayed.

New and enhanced features

• Administrator features
  • ERL/ELIN model for nomadic emergency services
    Account owners and admins can enable nomadic emergency services for countries and/or BYOC carriers that rely upon the outgoing caller ID of an emergency call to determine the caller’s address. Administrators must assign a predetermined phone number (called the Emergency Location Identification Number, ELIN) to each detectable company location or sub-location (called the Emergency Response Location, ERL). When a Zoom Phone subscriber initiates an emergency call from a location, the ELIN is used as the outgoing caller ID for the emergency call.
  • Prompt for emergency address
    If the admin has enabled nomadic emergency services and personal locations; or allowed users to manage their emergency address, users will receive prompts to confirm or update their emergency addresses until they do so.
  • SMS Dashboard
    Account owners and admins can view SMS usage and adoption metrics using the Zoom Phone Dashboard. Metrics include the number of SMS-enabled users, number of SMS sent/received, and number of team SMS messages.
  • Enhancements to call queue analytics dashboards
    There are various KPI and customization enhancements to improve the experience:
    • Save multiple versions of real-time analytics wallboard views and apply different KPI customizations to different queues instead of all queues
    • Change the threshold used to calculate the Service Level KPI
    • View the inbound call result for the historical detailed report (for example, missed, answered, or completed)
  • Enhancements to shared line groups
    Account owners and admins can add users to multiple shared line groups; and users can have delegation relationships while also being members of one or more shared line groups. Account owners and admins can also add up to 50 members (up from 10) to shared line groups; this increased limit must be enabled by Zoom.
  • Role for accessing call recordings
    Account owners and admin can assign a new Recordings Admin role that allows users to view, play, download, or delete call recordings that belong to users and call queues.
• Devices
  • Supported device features
    The following devices support these features:
    
    • AudioCodes 445HD, 450HD, and C450HD desk phones: Call monitoring, call flip, call park, and group call pickup
    • Algo and Cyberdata devices: Assisted provisioning
    • Poly Rove series devices: Company directory search
    • Poly VVX series desk phones with firmware version 6.4.1 or higher: Group call pickup
  • CSV export and import for keys and positions
    Account owners and admins can import a CSV file to specify the keys and positions for phone users and common area phones. They can also export the current keys and positions. This feature allows admins to create a CSV template for keys and positions, then import it to several phone users or common area phones, instead of manually setting the line keys and positions for each user. Phone users can also import a CSV file to specify the keys and positions of their desk phones.
  • Convert desk phones to Zoom Phone Appliance
    Account owners and admins can convert the Poly CCX 600/700 or Yealink VP59 to Zoom Phone Appliances. After conversion, these devices will be moved to Zoom Device Management.

Resolved issues

• Minor bug fixes

Release notes for Zoom PWA

Note: The PWA/web client release has been delayed until October 3, 2021. 

New and enhanced features

• Meeting/webinar features
  • Upload custom mask backgrounds
    Web client users can upload their own background for use with the masking feature in addition to the standard backgrounds provided by Zoom. The chosen background is persistent between sessions. Backgrounds uploaded by admins through the web portal are also available for use.
  • Poll access for alternative hosts
    If meeting hosts add alternative hosts to their meeting, they can allow alternative hosts to add or edit polls. The alternative host in the meeting will have the additional in-meeting options to add or edit a poll, which launches the web portal to make the changes.
• Meeting features
  • Participant attendance status
    If the host has the Google or Outlook calendar integration configured, Zoom will display a list of others invited to the meeting but not yet in attendance, allowing for quick checks if everyone is in attendance yet. Their invite response (Accepted, Declined, Maybe) is listed with their name and the host can easily invite them to the meeting from the participants panel. This feature can be enabled for use in meetings at the Account-, Group-, and User-level web settings, and will initially be available only for free users as part of a beta.
  • Share screen to all Breakout Rooms
    When sharing screen in the main session, the host or co-host can share their screen to all active Breakout Rooms. Any active sharing in the breakout sessions are interrupted and any annotation or whiteboarding prompts the sharer to save them before viewing the shared screen from the host. Host and participants must be using the web client or Zoom app version 5.7.0 or higher to utilize and see this feature.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue for a subset of users regarding joining a meeting from the waiting room
• Resolved an issue regarding user IDs generated for webhooks when joining through the web client without being authenticated

Release notes for Zoom Chrome extension

New and enhanced features

• Poll access for alternative hosts
  If meeting hosts add alternative hosts to their meeting, they can allow alternative hosts to add or edit polls. This feature requires client version 5.8.0 or higher.

Resolved issues

• Minor bug fixes

Release notes for Zoom Firefox extension

New and enhanced features

• Poll access for alternative hosts
  If meeting hosts add alternative hosts to their meeting, they can allow alternative hosts to add or edit polls. This feature requires client version 5.8.0 or higher.

Release notes for the Cloud Room Connector

Changes to existing features

• Dual-screen Gallery view
  SIP/H.323 devices connected via the Cloud Room Connector can now view the Gallery view layout on both screens. This can be enabled by adding 608 to the dial string when joining a meeting.
• UX update for Waiting Room notifications
  The Waiting Room notification has been moved to the bottom right area of the screen to minimize in-meeting disruption.
• Join Webinars with pairing code
  SIP/H.323 devices can now join webinars using a pairing code. When joining using the pairing code, the room system will inherit the webinar role assigned to the user.
• End Meeting when room system leaves the meeting
  If a Room System has joined a meeting using the host key, when the room system leaves the meeting, the meeting will end. This option must be enabled within the Account settings.
  Note: This feature must be enabled by Zoom Support.

Resolved issues

• • Security enhancements
  • Minor bug fixes
  • Resolves an issue where participants stopped receiving video feeds from participants using non-standard reaction emojis.
  • Resolves an issue where participants would see a snapshot of another participant for the room systems video feed.

Release notes for Google workspace add-on

Resolved issues

• Resolved an issue where users received a “Personal Meeting ID disabled” error when scheduling meetings on behalf of other users
• Resolved an issue where some meeting events did not appear on the current day’s meeting list in the Google workspace add-on