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Converting a Zoom Phone provisioned device to a Zoom Phone Appliance Follow

Admins can convert a Zoom Phone provisioned Poly or Yealink phone to a Zoom Phone Appliance, allowing the assigned phone user to use the phone as a Zoom Phone Appliance

Prerequisites

  • Pro, Business, or Education account
  • Account owner or admin privileges
  • Zoom Phone license 
  • Supported device provisioned as with Zoom Phone:
    • Poly CCX 600/700
    • Yealink VP59

How to convert a Zoom Phone provisioned device to a Zoom Phone Appliance

  1. Sign in to the Zoom web portal.
  2. Navigate to Phones & Devices for assigning/unassigned desk phones or Common Area Phones:
  3. Click the display name of the phone you are converting.
  4. Click Convert at the bottom of the page.
  5. Click Convert to confirm.
    The device will appear in the device list in Device Management.