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Preventing disruptions in Zoom Events as a Host Follow

The best way to prevent disruptions during your Zoom Events is to familiarize yourself with Zoom Events' security options for an event, summit, and conference, and to only enable the features necessary to conduct your event. In addition, as the Host, you can report an Attendee for inappropriate behavior or for being disruptive. This will help ensure that all of your Attendees will have a happy and safe experience.

This article covers:

Prerequisites for preventing a Zoom Events disruption

  • Zoom desktop client
    • Windows: 5.6.3 or higher
    • macOS: 5.6.3 or higher
  • Pro, Business, Enterprise, or Education account
  • Stripe or PayPal Business account is required to create paid events

How to configure safety settings at start time for your event

Start your event 5 to 10 minutes before the scheduled time (before Attendees join) to check your event's security settings (set when you created the event) and to verify that the Attendees' settings are set how you want. You can change the settings at any time during the event, but it is best to confirm your settings before Attendees join.

Zoom Event's default settings are set to the highest level of security to help prevent disruptions during your event.

If you select or include a Meeting event type/session in your event/summit, before the start of your Zoom Event, be sure to:

  • Disable Attendees can change screen names: If enabled, attendees will be able to change their display name during your event.
    Note: Option not available when creating a Zoom Events summit.
  • Disable Attendees can share their screen: If enabled, attendees will be able to share their screen during your event at their discretion.
    Note: Option not available when creating a Zoom Events summit.

Note: You can review these security options by reviewing the event's security settings in Advanced Options.

How to use best practices for preventing event disruption during your event

Note: The following features are all disabled by default.

How to prevent Attendees from annotating on your presentation

You can prevent Attendees from annotating on your presentation if you share your screen.

  1. Click Share Screen share-screen-button-green.png.
  2. Click More more-button__1_.png in the meeting controls.
  3. Click Disable Annotation for Others.

How to mute all Attendees' microphones

You can prevent disruptive sounds from Attendees' microphones during your event by muting all Attendees' microphones.

  1. Click Participants participants-or-channel-button.png in the meeting controls.
  2. At the bottom of the Participants window, click the ellipses more-button__1_.png.
  3. Click Mute Participants/Attendees upon Entry.

How to prevent Attendees from changing their names

You can prevent Attendees from changing their names during your event.

If you select or include a Meeting event type/session in your event/summit, to prevent Attendees from changing their names during your event:

  1. Click Security in the meeting controls.
  2. Under Allow participants to, click Rename Themselves to remove the check mark.

If you select or include a Webinar event type/session in your event/summit, to prevent Attendees from changing their names during your event:

  1. Click Participants participants-or-channel-button.png in the meeting controls.
  2. At the bottom of the Participants window, click the ellipses more-button__1_.png.
  3. Click Allow Attendees to Rename Themselves.

How to prevent Attendees from unmuting themselves

In addition to muting Attendees upon entering your event, you can also prevent Attendees from unmuting their microphone during your event.

If you select or include a Meeting event type/session in your event/summit, to prevent Attendees from changing their names during your event:

  1. Click Security in the meeting controls.
  2. Under Allow participants to, click Unmute Themselves to remove the check mark.

If you select or include a Webinar event type/session in your event/summit, to prevent Attendees from changing their names during your event:

  1. Click Participants participants-or-channel-button.png in the meeting controls.
  2. At the bottom of the Participants window, click the ellipses more-button__1_.png.
  3. Click Allow Attendees to Unmute Themselves.

How to delete messages sent in chat during an event

You can delete messages and files sent by users in the chat window. After deleting a user's message, you will have the option to report that specific user to the Zoom Trust and Safety team to evaluate any misuse of the platform and block the user if necessary.

To delete a message from the Lobby chat window during an event:

  1. In the event controls bar, click the Chat icon to open the chat window.
  2. Hover your mouse over the chat message you want to delete.
  3. Click the ellipses more-button__1_.png.
  4. Click Delete.

How to report a user who causes a disruption

After you delete a user's message from the in-meeting chat window during an event, you will have the option to report that Attendee to the Zoom Trust and Safety team to evaluate any misuse of the platform and block the user if necessary.

Note: The option to report a user only appears after you have deleted a user's message from the Lobby chat window during your event.

To report a user from the Lobby chat window :

  1. Click ⚑ Report [Attendee's Name].
    A dialog box will appear.
  2. In the Who do you want to report? box, confirm the name of the user who you want to report.
  3. In the What happened? box, select an option from the dropdown menu.
  4. (Optional) Check Include desktop screenshot if you want to provide a screenshot with the report.
  5. (Optional) Click View Screenshot.
  6. Click the Submit button.

Removing Users and chat messages from the event's Control Panel as a Moderator

Moderators can report a User in the Lobby from the control panel

How to remove Users via the Control Panel

To remove a user who has been reported:

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Tickets.
  3. Find the event you are a Moderator for, click View Order.
  4. Click View User Reports.
  5. To the right of the user you will remove, click More more-button__1_.png.
  6. Click Remove User.
  7. Click Yes, Remove User.
  8. Click Done.

How to remove all messages sent by a User via the Control Panel

To remove all chat messages sent by a User who has been reported:

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Tickets.
  3. Find the event you are a Moderator for, click View Order.
  4. Click View User Reports.
  5. To the right of the user whose messages you will remove, click More more-button__1_.png.
  6. Click Remove Messages.
  7. Click Yes, Remove User Messages.
  8. Click Done.

How to remove Users and all chat messages sent by the User via the Control Panel

To remove a User and all chat messages sent by the User who has been reported:

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Tickets.
  3. Find the event you are a Moderator for, click View Order.
  4. Click View User Reports.
  5. To the right of the user whose messages you will remove, click More more-button__1_.png.
  6. Click Remove User and Messages.
  7. Click Yes, Remove User and Messages.
  8. Click Done.

Reporting and removing Users and chat messages from an event Lobby as an Event Owner

Event Owners can report and/or remove a User, and all the messages sent by that user, from an event Lobby.

How to report and remove a User from an event Lobby

To report and remove a User from an event Lobby:

  1. In the bottom-left corner of the Lobby, click Report and Remove.
  2. Click the Where did the problem occur? drop-down menu, then select where the problem occurred.
  3. In the Who do you want to report? box, confirm the name of the user you want to report.
  4. Click the What happened? drop-down menu, then select the option that best reflects why you are reporting the user.
  5. Click Report and Remove.
  6. Click User.
  7. Click Continue.
  8. Click Yes, Report & Remove User.
  9. Click Done.

How to remove a User from an event Lobby

To remove a User from an event Lobby only:

  1. In the bottom-left corner of the Lobby, click Report and Remove.
  2. Click the Where did the problem occur? drop-down menu, then select where the problem occurred.
  3. In the Who do you want to report? box, confirm the name of the user you want to report.
  4. Click the What happened? drop-down menu, then select the option that best reflects why you are reporting the user.
  5. Click Report and Remove.
  6. Click User.
  7. Click the Report to Zoom toggle to remove the User, but without submitting an incident report to Zoom.
  8. Click Continue.
  9. Click Yes, Remove User.
  10. Click Done.

How to report and remove all chat messages sent by a User from an event Lobby

To report and remove all messages sent by a User from an event Lobby:

  1. In the bottom-left corner of the Lobby, click Report and Remove.
  2. Click the Where did the problem occur? drop-down menu, then select where the problem occurred.
  3. In the Who do you want to report? box, confirm the name of the user you want to report.
  4. Click the What happened? drop-down menu, then select the option that best reflects why you are reporting the user.
  5. Click Report and Remove.
  6. Click All messages by the user.
  7. Click Continue.
  8. Click Yes, Report & Remove User Messages.
  9. Click Done.

How to remove all chat messages sent by a User from an event Lobby

To remove all messages sent by a User from an event only:

  1. In the bottom-left corner of the Lobby, click Report and Remove.
  2. Click the Where did the problem occur? drop-down menu, then select where the problem occurred.
  3. In the Who do you want to report? box, confirm the name of the user you want to report.
  4. Click the What happened? drop-down menu, then select the option that best reflects why you are reporting the user.
  5. Click Report and Remove.
  6. Click All messages by the user.
  7. Click the Report to Zoom toggle to remove all messages sent by the User, but without submitting an incident report to Zoom.
  8. Click Continue.
  9. Click Yes, Remove User Messages.
  10. Click Done.

How to remove a User and all chat messages sent by the User from an event Lobby

To remove a user and all messages sent by that user from an event:

  1. In the bottom-left corner of the Lobby, click Report and Remove.
  2. Click the Where did the problem occur? drop-down menu, then select where the problem occurred.
  3. In the Who do you want to report? box, confirm the name of the user you want to report.
  4. Click the What happened? drop-down menu, then select the option that best reflects why you are reporting the user.
  5. Click Report and Remove.
  6. Click User and all their messages.
  7. Click Continue.
  8. Click Yes, Send Report & Remove User and Message.
  9. Click Done.