Managing users in a Zoom Events hub

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Once you have created a Zoom Events hub, you will be able to add and remove users from a hub. 

This article covers:

Prerequisites for managing users in a Zoom Events hub

  • Zoom desktop client
    • Windows: 5.7.6 or higher
    • macOS: 5.7.6 or higher
  • Zoom mobile client
    • iOS: 5.7.6 or higher
    • Android: 5.7.6 or higher
  • Pro, Business, Enterprise, or Education account
  • Zoom Events license

Notes:

  • There is a dependency with Windows' Webview package for Windows platform; while version 5.7.6 does support Zoom Events, it may cause a blank lobby experience for hosts.
  • For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

How to add users to a Zoom Events hub

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Manage.
  3. In the left navigation menu, click the hub dropdown menu and select the hub you want to manage.
  4. Under the hub you want to manage, click Hub Users.
  5. Click the Assigned Users tab.
  6. In the top-right corner, click the Add Users button.
  7. Select how you will add the user(s):
    • Enter email addresses
      1. Under Invited Users, enter the email address(es) of the users; you can add up to 20 email addresses.
      2. Under Permissions, click the dropdown menu, then select the permission you want to assign to the users.
        • Host: Users can publish events for the hub.
        • Manager: Users can publish events and manage the hub.
      3. Click Add Users.
    • Import email addresses from CSV
      1. Under Permissions, click the drop-down menu, then select the permission you want to assign to the users.
        • Host: Users can publish events for the hub.
        • Manager: Users can publish events and manage the hub.
      2. Click Import.
      3. Find and select the CSV file you want to import to your hub.
      4. Click Open.
      5. Once the CSV file has been imported, click Add.

How to edit permissions for hub users

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Manage.
  3. In the left navigation menu, click the hub dropdown menu and select the hub you want to manage.
  4. Under the hub you want to manage, click Hub Users.
  5. Click the Assigned Users tab.
  6. Find the user whose permission you to edit.
  7. Click the ellipses more-button__1_.png, then select the following permission or action you want to assign to the users:
    • Set as Featured: Set the user as a featured hub user. A star will appear by their name.
    • Set as Manager: Making the user a manager will allow them to add/remove users, cancel upcoming events, and change the hub profile.
    • Set as Host: Making the user a host will only allow them to create events for the hub.
    • Remove from Hub: All events the user (you want to remove) has published and are currently displayed in this hub's event listing will be canceled. The user's events will not be listed again, even if the user is invited back to the hub.
  8. In the verification dialog box, click Yes to confirm.

How to search for hub users

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Manage.
  3. In the left navigation menu, click the hub dropdown menu and select the hub you want to manage.
  4. Under the hub you want to manage, click Hub Users.
  5. Click the Assigned Users tab.
  6. In the Search Members box, enter the user's first name, last name, or email.
    You can also enter letters from the user's name.
  7. Press Enter on your keyboard to start the search.
    Note: You must press the Enter key to initiate a query.
    Your search results of the user will appear.
  8. (Optional) Click the Show Featured Hosts Only toggle to enable or disable it. When enabled, this will only display the hub's featured hosts (a star will be displayed by their names).
  9. (Optional) Click the All dropdown menu to filter your search results by the Host, Manager, Owner, or All roles.
  10. (Optional) By Name, click the down arrow button down-arrow-button.png to alphabetically sort the names in your search results.
    When the up arrow button up-arrow-button.png is displayed, the names are sorted from A to Z. When the down arrow button is displayed, the names are sorted from Z to A.

Note: On the Assigned Users tab, you can view the total number of hub users.

How to choose batch actions for hub users

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Manage.
  3. In the left navigation menu, click the hub dropdown menu and select the hub you want to manage.
  4. Under the hub you want to manage, click Hub Users.
  5. Click the Assigned Users tab.
  6. To the left of Name, select the check box to select all hub users.
    You can also select the check boxes to the left of users' names to select multiple users. 
  7. Select the following batch actions for the selected hub users:
    • Click Set as Featured to set the selected users as featured hub users.
      A star will appear by their names.
    • Click Set as Not Featured to not feature the selected hub users.
    • Click Remove from Hub to remove the selected users from your hub.
      Note: Only the hub owner(s) can remove users from the hub.

How to view your hub's followers

To view your hub's list of followers:

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Manage.
  3. In the left navigation menu, click the hub dropdown menu and select the hub you want to manage.
  4. Under the hub you want to manage, click Hub Users.
  5. Click the Followers tab.
    The list of users who follow your Hub will be displayed.

Export a report of your hub's followers

  1. Access the hub's Followers tab.
  2. Click the Export as CSV button.
    A CSV file of your hub’s followers will download.

You can view a hub’s follower information in your downloaded CSV file:

  • Name: Displays the user’s email or first and last name.
  • Email: Displays the user’s email address.

How to remove users from a Zoom Events hub

Note: Only the hub owner(s) can remove users from the hub.

To remove users from a Zoom Events hub:

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Manage.
  3. In the left navigation menu, click the hub dropdown menu and select the hub you want to manage.
  4. Under the hub you want to manage, click Hub Users.
  5. Click the Assigned Users tab.
  6. To the right of the manager or host that you want to remove, click the ellipses more-button__1_.png.
  7. Click Remove from Hub.
  8. In the verification dialog box, click Remove to confirm.

Required CSV file information for use with a Zoom Events hub

All email addresses of the users you want to add to a hub must be entered in a single column—the first entry in cell A1, the second entry in cell A2, and so on—to be a valid format for uploading users to a hub through a CSV file.

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