1. Zoom Support
  2. Zoom Events Support
  3. Settings and Configuration for Zoom Events
  4. Notification Settings for Zoom Events

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Automatically sent Zoom Events email notifications

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Zoom Events sends email notifications automatically when certain circumstances occur.

This article covers:

Hub-related notifications sent automatically

Email Notification Description Trigger
Account Add Hub License Notification a customer who just purchased a Zoom Events license will receive reminding them to add a hub to the new account When a Zoom Events license is purchased
Event Organization Association Notification that a new event has been published in a hub When a new event is published in a hub
Event Organization Dissociation Notifications that an event has been removed from a hub When an event is removed from a hub
Followed a New Hub Notification to a user that they have followed a Hub and will receive notifications about upcoming events associated with the hub When a hub is followed
Hub License Canceled Notification that your Zoom Events license has expired When a Zoom Events license has expired
Hub License Removed Notification that your Zoom Events license has been revoked When your Zoom Events license has been revoked
Hosting Hub Suspended Notification that the hub the event is hosted from has been suspended When the hub an event is hosted on has been suspended
Hub Suspended Owner Notification that an issue was detected with a hub your Zoom account is associated with, and your account was suspended When an issue has been detected with a Zoom Events hub
Organization User Added Notification that you are now an owner of a hub When you become an owner of a hub
User Deactivated Notification that your Zoom license has been revoked When your Zoom license has been revoked

Event-related notifications sent automatically

Email Notification Description Trigger

New event has been submitted for review

Notification for hub owners or managers to choose to list the new event on the hub; this is a call to action to review the published event, for it to be listed on the hub.

Note: Turn this off in hub Settings by choosing to automatically list events on the hub.

 When a new event is published⁠—and is unlisted⁠—in a hub that you own/manage
New Event Has Been Published for Hub Notification that a new event was published to a specific hub; this notification is sent to the users who are associated with that specific hub When a new event was published in a hub you are associated with
Your Event Has Been Published Notification that is sent to the host after they publish an event When a host publishes an event
Order Confirmation for an Event Notification of the event order confirmation that a user purchased a ticket to an event When a ticket has been purchased by a user
Reminder for paid ticket registration availability Notification that a paid event is now open and available for attendee registration When you choose to receive an email reminder to return to the paid event details page to complete registration once it’s available
Host Added You as a Co-Editor Notification that you were added as a co-editor to help edit an event When you are added as a co-editor
Invitation to Register for an Event Notification that you are invited to a free event; you will still need to register to attend the event When a host sends an invitation to you to register for an event
Invitation to be an Alternative Host Notification that you are invited to be an alternative host for a session When a host adds you to be an alternative host for a session
Ticket was Gifted Notification that a host gifted you a ticket When a host gifts you a ticket
Invitation to be a Speaker Notification that you are invited to be a speaker for a session When a host invites you to be a speaker at a session
Invitation to Edit a Speaker Bio Notification that you are invited to edit a Speaker Bio, because you were added as a speaker When a host invites you to edit a Speaker Bio
Invitation to be a Sponsor Notification that you are invited to be a sponsor for a session When a host invites you to be a sponsor of a session
Invitation to Edit Sponsor Details Notification that you are invited to edit Sponsor Details, because you were added as a sponsor When a host invites you to edit Sponsor Details
Panelist Ticket Notification that you are received a Panelist ticket to join an event

When a host adds you as a panelist to a session; a notification is sent after the event is published.

 

Another email is sent when the panelist is added.
Event Survey Notification to participate in the event survey was sent after the event finished When the event completes (approximately 30 minutes after)
Event Reminder Notification that an event you registered for is starting in 24 hours When it's 24 hours before the start of an event
Event canceled Notification that an event has been canceled, and that a Host has issued a refund

When a host cancels an event
Successful refund confirmation Notification that your refund to the attendee(s) is processed successfully.

When a host’s refund to attendees is successful
Ticket no longer active Notification that an event ticket of yours has been canceled When a host cancels your ticket
Your order for an event has been canceled Notification that a ticket order of yours has been canceled; the ticket order will be voided When your ticket order was canceled
Host sent you a message Notification that the host of an event you registered for sent you a message about the event When the host of an event sends you a message about the even

Recording-related notifications sent automatically 

Email Notification Description Trigger
Recording is available Notification that a recording is available for a session you attended When a recording for a session you attended becomes available

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