Resubscribing after account shutdown for non-payment

Last Updated:

If your Zoom subscription was canceled due to non-payment, or you can no longer add or edit additional licenses, you must pay any outstanding invoices in order to subscribe to a Zoom plan and purchase the licenses you need.

When your account was downgraded for non-payment, a credit offset your amount due so that you only owe a balance for the dates that you had access to Zoom’s paid services. This avoids any double billing concerns when you sign up for a new service period moving forward.

Note: You must be an account owner, admin, or another role with billing permissions to pay and subscribe.

This article covers:

How to pay your outstanding balance

Locate your unpaid invoice number

  1. Sign in to the Zoom web portal as an account owner or admin.
  2. In the navigation menu, click Account Management then Billing.
  3. Click the Invoice History tab.
  4. Search for the outstanding invoice, then click Print to download and view a PDF of the invoice.
    Your account number and invoice number are located in the top-left corner of the PDF.

Use the invoice number to pay the overdue balance

  1. Click Pay Now to navigate to the express payment page.
  2. Enter your account number and invoice number.
  3. Click Continue.
  4. Follow the on-screen instructions to pay for the invoice.

How to subscribe to a Zoom plan

  1. Sign in to the Zoom web portal as an account owner or admin.
  2. In the navigation menu, click Account Management then Billing.
  3. On the Current Plans tab, click Upgrade Account.
  4. Select the plans you want to purchase, then click Continue.
  5. Review your billing information and credit card on file.
  6. Review and select the check box to agree to the Terms of Service.
  7. Click Upgrade Now to review your order summary.
  8. Click Confirm to complete your purchase.

Zoom Community

Join the 100K+ other members in the Zoom Community! Login with your Zoom account credentials and start collaborating.