Setting up an appliance as a common area phone

The Shared Offices feature allows account owners and admins to set up a Zoom Phone Appliance as a common area phone, an unassigned phone that can be used by anyone.

Note: If you signed up for a new Zoom account after May 21, 2022; or the New Common Area Experience is enabled on your account, Shared Offices have migrated to the new Common Area tab in the Users & Rooms page.

Prerequisites for setting up an appliance as a common area phone

• Account owner or admin privileges
• Zoom Phone license
• Zoom Phone Appliance
• Shared Office feature enabled on your account by Zoom

How to set up an appliance as a common area phone

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management then Users & Rooms.
3. Click the Shared Offices tab.
   Note: If you signed up for a new Zoom account after May 21, 2022; or the New Common Area Experience is enabled on your account, Shared Offices have migrated to the new Common Area tab in the Users & Rooms page.
4. Click Add and enter the following information:
   • Site (only visible if you have multiple sites): Select the site you want the common area phone to belong to.
   • Display Name: Enter a display name to identify the common area phone.
   • Description (Optional): Enter a description to help identify the common area phone.
   • Extension Number: Enter an extension number to assign.
   • Package: Assign an outbound calling package.
5. Click Save. 
6. In the navigation menu, click Device Management then Device List.
7. Click the display name of the device you want to assign to a Shared Office and set up as a common area phone.
8. Next to Assignment, click the Assign To drop-down menu and select Shared Office.
   Note: If the appliance is already assigned to a user, click Remove from User, then click Remove to confirm.
9. Enter the display name of the Shared Office added in step 4, then select it and click Assign.
   The phone will automatically reboot.