Accessing VDI statistics

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In addition to accessing meeting and phone statistics during a meeting, you can view VDI statistics in the VDI tab if you have the VDI Client. Starting with release 5.10.0, the VDI tab is displayed when a remote connection is detected.

VDI statistics allow you to view various diagnostic information such as hardware or performance information, your VDI connection status, the proxy setting of a terminal, and the encryption level of an ICA channel. VDI statistics also allow you to gauge whether you are experiencing a network issue.

This article covers:

Prerequisites for accessing VDI statistics

  • Zoom desktop client
    • Windows: 5.8.6 or higher
    • macOS: 5.8.6 or higher
  • Organizations using Citrix XenDesktop or VMware Horizon server published desktop, or Windows Remote Desktop
  • Citrix Workspace, VMWare Horizons, AVD client, or Windows remote desktop client
    Note: Citrix Workspace app from Microsoft store is not supported

How to access VDI statistics in the Zoom desktop client

The VDI tab is only displayed when a compatible VDI plugin has been installed and detected in the remote client.

If you are using the Zoom meeting client for VDI and the VDI tab is not displayed, check your remote client to confirm you have a VDI plugin installed. The plugin version must be equal to or less than the version of the VDI meeting client. Group policies may also specify a minimum version of the VDI plugin that is required. Check with your local help desk for assistance.

For more information, please visit this Support article on how to access VDI statistics in the Zoom desktop client.

Available statistics for VDI

Note: See our system requirements for recommended specifications.

  • Thin Client OS version: Displays the thin client OS version.
  • Plugin CPU: The plugin’s CPU clock speed and the number of cores. The bars display the utilization of Zoom on the plugin’s processor compared to the overall CPU utilization.
  • Plugin Memory: The total amount of memory available on your plugin. The bars display the amount of memory being used by Zoom compared to the overall amount used.
  • VDI Plugin Version: Displays the VDI Plugin version number that you are currently using.
  • VDI Plugin Status: Displays the connection status for VDI.
  • VDI Connection Error: Displays the potential VDI connection errors.
  • VDI Connect Mode: Displays the encryption level of the ICA channel and the port used by the UDP bridge connection.
  • VDI Plugin Proxy: Indicates whether you're using a proxy server. If you're experiencing issues connecting to Zoom through a proxy server, your account owner or admin should change proxy server settings.
  • VDI Ping Server Mode: Displays how your plugin is connected to the multimedia router (MMR).
  • Log Level: This parameter can be configured using the VDILogTool application which is installed into the VDI client directory. For more information, please visit the support article on VDI Client registry settings and information on the various level of logs.

Zoom Phone VDI statistics

The following two fields in the Phone tab are used to provide some information when the user is connected to a virtual desktop through a VDI Plugin.

  • VDI Connection Status: Displays the connectivity status between the virtual desktop and remote VDI plugin.
  • Media Mode: This is the media mode when you make a Zoom Phone call. 

Display VDI Plugin Status for error conditions

The VDI Client displays the Statistics view of the VDI tab when the client detects a remote connection (Citrix, VMware, or WVD) and there is an attempt to optimize the client over the virtual channel. If the VDI client does not detect a remote connection, the client will run in the same mode as the normal client. The VDI tab displays the status of the connection attempt and the current optimization state of the VDI Client, even if the client reverts to fallback mode. This provides users with the ability to view additional information about the VDI plugin's state.

VDI Connection Error Status

In the VDI tab, a VDI connection error line is located beneath the VDI Plugin Status line, displaying potential VDI connection errors.

VDI Connection Error Status values

There are four status conditions that can be displayed for the VDI Connection Error status line:

  • Dash indication: use a dash to indicate when no error was detected
  • Plugin missing
  • Plugin version less than required
  • Plugin version greater than client

Dash indication

Similar to other UI instances where a dash is displayed, the VDI Connection Error status will display a dash if no errors are detected. The dash indication is displayed when the VDI Plugin Status line shows Connected

No plugin detected

If the connection over the virtual channel does not receive a response from the VDI plugin, the VDI Connection Error line will display Plugin Missing.

Plugin is less than minimum version

If the connection attempt to the VDI plugin succeeds but the version of the VDI plugin is less than configured as the minimum version (currently, Registry MinPluginVersion), the VDI Connection Error will display Plugin version less than Required.

Plugin is greater than client version

If the connection attempt to the VDI plugin succeeds but the version of the VDI plugin is greater than the VDI Client version, the VDI Connection Error will display Plugin version greater than Client.

  • Use case example when VDI plugin is greater than client version:
    Plugin _ Client.jpg|width=796,height=658!

VDI plugin version changes

The value of the VDI plugin version will be displayed even when the VDI Plugin Status line is Not Connected. The only time the VDI plugin version is not displayed is when the VDI plugin is not connected. A dash is displayed for that use case.

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