Supported ZDM upgrade/downgrade processes

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If you manage your devices through Zoom Device Management (ZDM), you can upgrade the Zoom app, Operating System (OS) and firmware on many devices. The following tables provide information on the processes supported for your Zoom Rooms and Zoom Phone Appliances.

 

Zoom Room Computer App manual update App auto update App downgrade OS/Firmware Update
Windows ✔(b)    ✔(c)
macOS ✔(b)
Android   ✔(a) ✔(a)  

 

Zoom Room Controller App man update App auto update App downgrade OS/Firmware Update
Windows      
macOS  
Android    ✔(a)    ✔(a)  
iOS  

Notes:

  • (a): Logitech devices do not support manual or auto app update directly. This is done via the firmware update.
  • (b): Supported on version 5.7.0 and higher. Personal Zoom Room requires version 5.8.0 and higher.
  • (c): DTen D7 only supported.
  • Learn more about Zoom Room certified hardware.

 

Zoom Phone Appliance

App manual update App auto update App downgrade OS/Firmware Update
 

Note:

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