Release notes for December 19, 2021

• Release notes for Web
• Release notes for Zoom Phone
• Release notes for Outlook add-in
• Release notes for Zoom Events
• Release notes for OnZoom

Release notes for Web

Changes to existing features

• Restrict call out options for calls to China
  For existing customers, in order to use the Invite by Phone (Call Out) feature for calls to China, the options to Require pressing 1 and Require greeting before being connected are both required and will be performed at call time. Customers can only modify this requirement if this setting is disabled by Zoom.

New and enhanced features

• Administrator features
  
  • Allow hosts to enable focus mode when scheduling meetings
    Account owners and admins can allow hosts to enable focus mode when scheduling meetings. This option is available at the account, group, and user levels.
  • Disable broadcast message from host to breakout rooms
    Account owners and admins can disable the ability for meeting hosts to broadcast messages to all breakout room participants. This feature requires client version 5.9.0 or higher.
  • Restrict call out options for all calls
    For new customers, in order to use the Invite by Phone (Call Out) feature, the options to Require pressing 1 and Require greeting before being connected are both required and will be performed at call time. Customers can only modify this requirement if this setting is disabled by Zoom.
  • Enhancements to role management
    Admins can manage the dashboard, reports, and cloud recordings for meetings and webinars at a group level by defining a custom scope in Role Management. This prevents admins from viewing dashboard, report, and cloud recording data for other groups that they don’t need access to. Users under User Management can also be managed at a group level with this enhancement. This feature will not be immediately available as it is dependent on a backend server update currently scheduled for December 24, 2021.
  • CSV file import for user groups
    Account owners and admins can upload a CSV file to import a group of users. They will have the option to manage users by adding, changing, updating, or deleting user group information when editing users through CSV upload.
  • Automatically delete deactivated users after a set amount of time
    Account owners and admins can specify the amount of days it takes for deactivated users to be automatically deleted from their account.
  • Enhancements to Advanced Search in User Management
    Account owners and admins can apply a filter in Advanced Search to isolate which users have specific license add-ons.
  • Enhancements to the Version by Client Chart
    There are several enhancements to improve the experience of the Version by Client chart so that the most recent version for each platform is kept. Account owners and admin can filter by all client versions, not just the top 5.
  • Enhancements to chat history tool
    Account owners and admins can use the chat history tool to view the name (but not the content) of any files, images, animated GIFs, audio messages, and code snippets sent and received by internal users and their external Zoom Chat participants. Additionally, they will now see reaction emojis in chat history.
  • Timestamp in Q&A report
    For generated Q&A reports, account owners and admins can view the timestamp when participants asked and answered questions.
  • Direct App Marketplace link in Video SDK accounts’ web portals
    When account owners of Video SDK accounts click the App Marketplace link under Advanced, they will open App Marketplace and will be automatically signed in with their Zoom account's credentials.
  • Archive breakout room content
    Account owners and admins can archive all content in breakout rooms. Archiving for breakout rooms must be enabled by Zoom to use this feature.
• User features
  
  • Calendar integrations privacy settings
    When assigning scheduling privileges to other users in the Zoom web portal, account owners and admins can choose if these users can manage their meetings that are marked as private in Outlook or Google Calendar. If the users cannot manage private events, they cannot see the invite link, meeting topic, or attendee list.
  • One-time password requirement for suspicious logins
    Users with a work email login type and who do not have two-factor authentication enabled are required to enter a one-time password when Zoom detects a suspicious login, for example, a login from a different country or device than usual, among other factors.

Resolved issues

• Minor bug fixes
• Resolved an issue where updating specific phone numbers using SCIM API would overwrite all existing numbers for a user
• Resolved an issue where Video SDK accounts could not enable the co-host feature
• Resolved an issue where meetings with registration changes to the contact email were not taking effect
• Resolved an issue where hosts were unable to add an occurrence to a recurring meeting
• Resolved an issue where some answers were misaligned for unrequired poll questions
• Resolved an issue where existing managed users were unable to add their work email

The following features have been pulled from release due to issues with deployment and will be available in another upcoming release:

• Settings search on the Zoom web portal
• Enhanced authentication options for webinar panelists
• Automatically delete deactivated users after a set amount of time
• Schedule meetings with Focus mode in the Zoom web portal
• Create, remove, and rename breakout rooms after launch

Release notes for Zoom Phone

New and enhanced features

• Administrator features
  • Call queue opt-out reasons (Power Pack)
    Account owners and admins with the Power Pack add-on can set a list of opt-out reasons for call queues. When enabled, all call queue members will need to select an opt-out reason when they turn off the Receive Queue Call toggle. This setting can be changed at the account level (multiple sites disabled), site level (multiple sites enabled), or call queue level. Admins can also view the opt-out reasons in the call queue real-time analytics dashboard. Members must have client version 5.9.0 or higher to select the reasons.
  • Toggle the opt-in/opt-out status of queue members (Power Pack)
    Account owners and admins with the Power Pack add-on can use the real-time call queue analytics dashboard to view and toggle the opt-in/opt-out status of call queue members. Members must have client version 5.9.0 or higher.
  • Enhancement to call queue alert notifications
    Account owners and admins can enable notifications to alert them of the number of waiting calls in a call queue. They can set up their notifications as Warning or Critical then receive email notification when those events happen. Call queue analytics and notifications require the Power Pack add-on.
  • Enhancements to call recordings in call queues
    There are several enhancements to improve the experience of using call recordings with call queues:
    • The call logs and recording logs for both ad-hoc and automatic recordings for call queues show both the owner and user who made the recording
    • New policy setting at the call queue level to control if members can use ad-hoc recordings
  • Enable video greetings and videomail for phone users
    Account owners and admins can enable video greetings and videomail for phone users, allowing them to record a video greeting that is played for missed inbound calls from other Zoom Phone users in the same account. These users can then leave a video voicemail message (videomail) that can be played back. This feature requires client version 5.9.0 or higher.
  • Enhancement to emergency services settings
    Account owners and admins can change the emergency address management setting at the account level (multiple sites disabled) or site level (multiple sites enabled) in the Emergency Services page. Previously admins could only change this setting at the user level. Zoom is also introducing a sub-setting to this policy that, when enabled, will prompt all users to update or confirm their emergency address – we highly recommend that admins turn this on.
  • Enable emergency address management for BYOC
    Account owners and admins with BYOC can better manage emergency addresses. Zoom will track when phone number-to-address relationships are changed and updates with your BYOC carrier are required. Admins can also receive email notifications when emergency addresses need to be updated with their carrier.
  • Group call pickup with inter-site membership
    Account owners and admins can create call pickup groups with users and common area phones from different sites as members. Previously, they could only add members from the same site to a call pickup group. Also, group call pickup will be enabled for all customers.
  • Enhancement to call monitoring
    Account owners and admins can enable call monitoring for phone users with shared line appearance (call delegation). Delegates can only be a member of one call monitoring group.
  • Department and cost center filtering in Dashboard
    Account owners and admins can filter the Quality of Service data based on department or cost center. The feature to assign departments and cost centers to extensions must be enabled by Zoom.
  • Enhancements to Zoom Phone QoS Dashboard
    Account owners and admins can see more details in the Quality of Service tab. They will see more details on devices and be able to filter by device type; more consistent Voice Codec and Network types; and the ISP used by the user when placing a call. In addition, the Call Volume and Average Quality Score line displays a circle when there’s call volume on the selected time, otherwise, the chart will display a line at 100% call quality. Previously, when there’s no call volume, the chart would display a line at 0% call quality.
• Devices
  • Firmware upgrades
    Certain devices will receive firmware upgrades. Devices will automatically reboot to upgrade firmware.
  • Enhancements to firmware update rules
    When using the firmware update rules feature, account owners and admins select when the device reboots and updates the firmware on the targeted IP Phones. They can select to either restart the device immediately when it’s in an idle state (not in a call); or restart the device with the next re-sync or auto pulling.
  • Supported features for Yealink phones
    Certain Yealink desk phones support these features:
    • Privacy feature for shared lines
    • Conference barge for shared line groups
    • Program call queue group as a BLF and allow supervisor to use call monitoring features
    • Add monitor and takeover call monitoring features to shared line group and indicate it as a BLF
  • Certified devices
    Zoom Phone supports the following devices. Account owners and admins can add these phones to the Zoom web portal as part of the provisioning process.
    • Poly Edge B10/B20/B30
    • Yealink CP965, CP925

Resolved issues

• Minor bug fixes

Release notes for Outlook add-in

New and enhanced features

• Schedule meetings with Focus mode
  When scheduling a meeting with the Zoom for Outlook add-in, users can enable Focus mode to start automatically when the meeting starts, in order to provide more privacy to all meeting participants.

Resolved issues

• Minor bug fixes

Release notes for Zoom Events

New and enhanced features

• Event Setup
  • Simplified event creation
    The Summit option has been removed from the event creation flow. Summit-style events can still be configured using the conference workflow.
  • Agenda updates via CSV upload
    Zoom Events will honor the changes made to an uploaded CSV and update the changes in the appropriate areas of the Zoom Events agenda.
  • Change History
    Zoom Event hosts can sort and filter the change history by date/time, date range, name of editor and step name.
  • Add ability to enable/disable notifications
    Event creators will be able to enable/disable event notifications for Zoom Events Conferences. Managing notification controls will be included in the advanced options section of the event creation process.
• Speaker
  • Quick join link
    Conference Hosts/Co-Hosts can generate a unique link for speakers to join a Zoom Events session without authentication.
• Attendee Experience
  • Lobby window
    The Lobby window is now labeled with the event name.
  • Join error message
    Error codes have been optimized to provide clear messaging.
• Analytics
  • Enhanced report download
    Zoom Event registrants who opt-out of sharing contact details will not have this information shared and other non-sensitive information will be visible to Hosts in the event summary.
  • Enriched Event and Session data
    Event session data such as attendees, Q&A, polls taken and session time have been added to the event data module.
• Ticket Management
  • Tickets for free events
    Creating tickets for free events has been simplified.
• Payments & Billing
  • Cancel order for single/series event
    Zoom Event Host can cancel an order for single/series events.

Resolved issues

• Minor bug fixes

Release notes for OnZoom

New and enhanced features

• Payments & Billing
  • Cancel order for single/series event
    OnZoom Hosts can cancel an order for single/series events.

Resolved Issues

• Minor bug fixes
• Security enhancements