Assigning a department or cost center to extensions

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Account owners and admins can assign a department or cost center to phone users, common area phones, call queues, auto receptionists, shared line groups, pickup groups. They can also bulk assign departments and cost centers using a CSV file.

This feature allows admins to filter dashboard and usage data based on department or cost center, so you better breakdown bill charges. For example, if your organization has separate cost centers for sales and customer service, you can breakdown your phone charges by these cost centers. 

Note: This feature does not generate a separate invoice for department or cost center.

This article covers:

Prerequisites for viewing the quality of service dashboard

  • Business or Education account
  • Account owner or admin privileges
  • Zoom Phone license

How to assign or edit a cost center and department for extensions

Note: You must use SAML mapping to assign a department or cost center to phone users. For all other extensions, you can assign using the steps below.

  1. Access settings for one of the following extensions:
  2. In the Profile tab, click Set or Edit next to Cost Center or Department.
  3. Enter a cost center or department, then click Save.

Filtering quality of service dashboard data by department or cost center

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Dashboard.
  3. Click the Zoom Phone tab.
  4. In the top-right corner, select Search by department or Search by cost center, then enter the exact name of the department or cost center.

Learn more about the Zoom Phone quality of service dashboard.

Viewing usage charges by department or cost center

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Reports.
  3. Click Phone System.
  4. Click the Charge tab.
    You will see the Department and Cost Center columns in the table.
  5. Click Export to export your search results as a CSV file.
  6. Open the CSV file in a spreadsheet application like Microsoft Excel. Use your spreadsheet application to filter data by department or cost center.

Learn more about Zoom Phone usage reports.

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