Recording a video greeting or videomail
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Phone users can record a video greeting that is played for missed inbound calls from other Zoom Phone users in the same account. These users can then leave a videomail message that can be played back.
Note: To record greetings for voicemails or audio for calls on hold follow these instructions.
This article covers:
Prerequisites for recording a video greeting or videomail
- Zoom desktop client for Windows, macOS, or Linux, 5.5.0 or higher
- Zoom mobile app for iOS or Android, 5.9.0 or higher
- Zoom Phone license
- Policy setting for voicemail and videomail enabled at the account/site and user level by your admin
Note: The videomail option is disabled by default. This needs to be enabled for users to record a video greeting, or leave videomail for other phone users in the account.
How to record a video greeting
Desktop client
- Sign in to the Zoom desktop client.
- Click your profile picture then click Settings.
- Click the Phone tab.
- Scroll down to the Video Greeting section
- If there isn't an existing video greeting, click Record. If there's an existing video greeting, click View Video Greeting.
- Click one of these options:
- If there isn't an existing video greeting:
- (Optional)
: On the top right of your video greeting window, click the picture icon
, then select an image to use as a background for your video greeting.
Note: Currently this feature is available by request only. Your admin can submit a request to Zoom Support to enable this feature for your account. - Close: Close the video greeting window.
- Record: Start recording a video greeting. Click Stop Recording to stop and save the recording.
- (Optional)
- If there's an existing video greeting:
- (Optional)
: On the top right of your video greeting window, click the picture icon
, then select an image to use as a background for your video greeting.
Note: Currently this feature is available by request only. Your admin can submit a request to Zoom Support to enable this feature for your account. - Delete: Delete the existing video greeting.
- Done: Close the video greeting window.
- Retake: Start recording a new video greeting which will replace the existing one. Click Stop Recording to stop and save the recording.
- (Optional)
- If there isn't an existing video greeting:
Mobile app
- Sign in to the Zoom mobile app.
- At the bottom of the screen tap the more icon (
).
- Tap Phone.
- Scroll down to the VIDEO GREETING section
- If there isn't an existing video greeting, tap Record. If there's an existing video greeting, tap View Video Greeting.
- Click one of these options:
- If there isn't an existing video greeting:
- Close: Close the video greeting page.
- Record: Start recording a video greeting. Tap Stop Recording to stop and save the recording.
- Switch: Switch between your mobile device's front-facing or back-facing camera.
- If there's an existing video greeting:
- Delete: Delete the existing video greeting.
- Close: Close the video greeting window.
- Retake: Start recording a new video greeting which will replace the existing one. Tap Stop Recording to stop and save the recording.
- If there isn't an existing video greeting:
How to record a videomail
- Call another phone user in the same account.
- If the call is routed to their videomail, their video greeting will play. Click or tap Record Videomail to leave a videomail for the phone user.
Notes:- If the you don't choose any of the options, the voicemail recording will start automatically after a 5 second wait.
- You can also click Record Voicemail to leave a regular audio message for the phone user.
- You can't leave a videomail if you're currently in a Zoom meeting while making the call.
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