Using Jira Server Notifications

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Zoom’s Jira Server Notifications integration allows you to receive Zoom Chat notifications and messages from a chat app relating to updates and changes from your Jira account.

This article covers:

Prerequisites for Jira Server Notifications

  • Account owner or admin privileges
  • Free or paid Zoom account
  • A Jira admin account

How to install and configure Jira Server Notifications

Install from the Zoom App Marketplace

  1. Sign in to your Zoom account as an admin.
  2. Access the Zoom App Marketplace.
    Note: Only an admin can install chatbots.
  3. In the top right of your screen, enter Jira Server in the search box to find the app.
  4. In your search results, find the Jira Server Notifications app and click it.
    Note: If the app is not pre-approved, set the app to Pre-approved.
  5. Click Add.
  6. Confirm the permissions the app requires, then click Allow.

Note: If your admin has installed the Jira Server Notifications chatbot, the chatbot will automatically be installed for you in the Zoom desktop client.

An admin on your Jira Server account will need to complete the next steps.

Configure the integration from Jira Server

Authenticate the Jira Server Notifications app

After installing the app from the Zoom App Marketplace, you will be redirected to the Go to Zoom page.

Your Zoom desktop client should open to the Jira Server chat app.

Configure the Jira Server subscription

Note: You will need to complete these steps for each channel that you would like to receive Jira Server notifications in. Additionally, only Jira admin are able to configure the webhook for this integration, please contact your Jira admin or someone with the appropriate permissions to configure the subscription.

  1. Access your Zoom chat.
  2. In a desired group chat type /jiras connect.
    You can also type in the 1:1 Jira Server app type connect.
  3. After the app responds, click Please click here to add configure.
    You will be directed to the Jira Server configuration page.
  4. If you are Jira administrator, complete Step 1 to configure the adapter and get the project Key.(Project name prefix) For more information on how to configure, click How to configure SuperWebhook ?.
    Note: If you are not a Jira administrator, ignore Step 1. Proceed to check the box, Select adapter, and choose your adapter.
  5. Add a name that allows you to easily differentiate which Jira Server subscription the notification comes from.
  6. Add project Key you want to focus on; default does not filter project.
  7. Please check the adapter if you are not Jira Server administrator and select the adapter you need.
    The use of adapter URL refer How to configure SuperWebhook?
  8. Finish other configurations and which notifications you would like to receive.
  9. Click Save.
    You will now receive notifications on Zoom chat pertaining to your configurations.

How to interact with the Jira Server Chatbot

You will begin to receive chat notifications when the Jira Server subscription is triggered. These will be mapped to the selected Zoom channel configured for the subscription. 

You can also try interacting with the chatbot in a 1:1 chat. Simply type and send /help (in the 1:1 channel) or /jiras help (in any chat channel) to receive a list of possible commands.

How to remove the Jira Server Chatbot

  1. Sign in to the Zoom App Marketplace as the account administrator.
  2. In the top right of the page, click Manage.
  3. In the navigation menu, click Added Apps.
  4. Next to the Jira Server Notifications app, click Remove.
  5. Confirm the dialogue and click Remove.

For additional help, please submit a request to Zoom support.

Data security

  • This app has access to the following information on Zoom: 
    • View channels subscribed to by a Zoom user. 
    • View the information of a Zoom user. 
  • This app has access to the following information on Jira:
    • None - no access required. 
  • This chat app has the following permissions on Zoom:
    • Send a chat message to an IM channel or Zoom user group. 
  • Communications between this chat app and Jira are encrypted:
    • Protocol: TLS 1.2 enforced
  • This chat app stores the following information in an encrypted database:
    • Zoom OAuth credentials (user-level).
    • Jira Issue Info: Project Name, Project Key, Status, Issue Type, Priority, AccountId, DisplayName. 
  • Jira Server Bot information deleted when uninstalled from Marketplace:
    • Jira Issue Info: Project Name, Project Key, Status, Issue Type, Priority, AccountId, DisplayName.
    • Zoom authorization information: Access token.
    • Bot configuration information: Jira configuration, Project Key, Priority, Webhook URL. 

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