Changing the installer for LTI Pro

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Sometimes the Installer of Zoom’s LTI Pro application will need to be changed, because the current Installer will no longer have a Zoom user account or their role may change and not have the necessary privileges to keep the app running.

Following the steps below to change the LTI Pro Installer will ensure that the LTI key and secret will not change, and all upcoming meetings, previous meetings and associated cloud recordings will still be available.

Prerequisites for changing the installer

  • Account owner or admin privileges

Changing the installer for LTI Pro

  1. Sign into the LTI Pro application as a user with Admin role permissions.
  2. Click the Manage tab.
  3. Click the Uninstall button.
  4. Click Others as the uninstall reason and click Uninstall.

    After you Uninstall LTI Pro all Admins on the Zoom account will receive an email notifying them that it has been uninstalled.

The following steps need to be completed within 7 days to keep your LTI Pro installation working for your account:

  1. Reinstall LTI Pro as another Admin user.
  2. The previous LTI Pro Installer can now be deactivated or their Role downgraded without any impact to LTI Pro.

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