Using the Workplace chatbot

Last Updated:

The Workplace by Facebook integration allows you to start a Zoom instant meeting or join a scheduled meeting quickly. Meetings created in Workplace will appear on your Zoom account.

This article covers: 

Prerequisites

  • A Zoom Pro, Business, Education, or API plan
  • A Workplace by Facebook account
  • Both the Zoom and Workplace login email address must be the same

How to enable the Zoom Bot for Workplace

To enable users in your account to use the Zoom Bot for Workplace, first install the integration:

  1. Navigate to the Zoom Marketplace.
  2. Search for Workplace and click the app.
  3. Click Add.
  4. Confirm the permissions the app requires and click Authorize.
  5. Log into Workplace using the same email address that you used to sign into Zoom.
  6. On the Zoom app screen, click Add. The Zoom Bot is installed with the group-related permissions you choose.

How to use the Workplace Zoom Bot

The Workplace Zoom Bot shares Zoom meeting information in the group chats. Here are the following commands that can be used in a Facebook group chat: 

  • @Zoom help: Use this command to display a list of all available commands. 
  • @Zoom start: Use this command to start an instant Zoom Meeting.
  • @Zoom start <topic>: Use this command to start an instant meeting with the given topic. 
  • @Zoom join <meeting ID>: Use this command to join a meeting with the given meeting ID. 

When the meeting ends, the Bot will post a meeting summary and a recording link (if the meeting is recorded to the cloud). However, this will not be posted if the meeting used your Personal Meeting ID. You can disable the setting to “always use PMI for Instant Meetings” on your Zoom Profile.

Data Security

This app accesses and uses the following information from your Zoom account:

  • Meeting number and password - displayed in the Workplace channel after a meeting is created using the Zoom app slash commands.

  • Meeting summary including participant/host names, meeting timezone, meeting duration, and meeting date - displayed in the Workplace channel where the meeting was created (after the meeting is completed).

  • Meeting recording links and recording password - displayed in the Workplace channel where the meeting was created (after the meeting is completed).

This app accesses and uses the following information from your Workplace account:

  • Community ID - used for identifying your Workplace community integrated with your Zoom account.

  • Recipient ID - channel ID that identifies the Workplace group or bot where the a slash command is initiated from - used to provide responses to slash commands.

  • User email - used to identify the user’s Zoom account for creating/joining meetings when a slash command is invoked.

Zoom Community

Join the 100K+ other members in the Zoom Community! Login with your Zoom account credentials and start collaborating.