Getting started with Zoom Events conference lobby

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The event lobby is the starting point of a conference event. From the lobby, attendees can:

  • Chat with other attendees in the lobby
  • If enabled by event hosts, watch livestream videos
  • If enabled by event hosts and your account administrator, join lobby chat
  • Explore information about sessions and speakers
  • Explore information about sponsors
  • Go to Expo
  • Report unwelcomed behavior
  • Receive messaging outlining the reasons why the lobby is closed

The lobby window on the Zoom client will be brought to the front of your screen when a session ends or will be opened if the lobby window was closed and the user remains signed in.

Note: Before joining an event on a computer or mobile device, download the Zoom app from our Download Center. Otherwise, you will be prompted to download and install Zoom when you click a join link.

This article covers:

Prerequisites for joining a conference event’s lobby

  • Zoom desktop client
    • Windows: 5.8.6 or higher
    • macOS: 5.8.6 or higher
  • Basic, Pro, Business, Enterprise, or Education account

How to join a conference event lobby

Join lobby from Zoom Events

  1. Sign in to Zoom Events.
  2. In the top right corner, click Tickets.
  3. Click the Upcoming tab.
  4. Find the conference event that has the lobby that you want to join.
  5. To the right of the event name, click Join Lobby.
    A new join page and a pop-up window will be displayed.
  6. In the pop-up window, click Open Zoom Meetings. You can also click Join Lobby on the page.
    The event lobby will open as a new window in the Zoom desktop client.
  7. In the conference lobby, view upcoming sessions and track all your events.

Join lobby from the confirmation email

After you have completed registration for a free or paid event, you will receive an email to confirm your registration.

  1. Open the Zoom Events confirmation email.
  2. Click View Ticket.
    This will redirect you to the Upcoming tab of events on the Tickets page.
  3. Find the ticket for the event’s lobby that you want to join.
  4. Click Join Lobby.

Join lobby from calendar (after adding an event to calendar)

  1. Sync your registered Zoom Event to your calendar.
  2. Open your calendar and find your registered Zoom Event calendar item.
  3. Click the Zoom Event calendar item to view event details.
  4. Under Join Lobby, click the lobby URL.
  5. Same steps as above.

Join lobby from the Zoom desktop client

Note: In the desktop client, your scheduled Zoom Event links to your calendar.

  1. Sign in to the Zoom desktop client.
  2. Click the Meetings tab.
  3. Find the event that you want to join.
    Note: Zoom Events is limited to events that start on the current day.
  4. Click Join Lobby.

How to access lobby tabs

  1. Join a conference event lobby.
  2. In the left navigation menu, click the following tabs:
    • Home
    • Sessions
    • Itinerary
    • Expo
    • Speakers
    • Sponsors


This is the main conference event tab. Hosts can select sessions to feature on the Home tab. Under Featured Sessions, you can view sessions curated by your event organizer, bookmark these featured sessions to create your own Itinerary, click Join on the featured event to join it, and check out recordings of completed sessions (if the recording has been released by hosts).

Hosts can also select a session to stream in the lobby. Attendees can view live sessions at a glance before they join.

Note: Sessions support closed captions.

Hosts can also allow attendees to chat with other session attendees before, during, and after a session in the lobby in the Home tab.


In this tab, you can discover and bookmark sessions. The Sessions tab also includes a full session directory. You can bookmark a session to your itinerary, join a session when the Join button is lightened up, and view the recording of a complete session when it is available.

To bookmark a session, click the bookmark icon bookmark-icon.png in either the left panel's session tile view or at the top of the session detail page.

To join a session, click the Join button in either the left panel's session tile view or at the top of the session detail page.


Note: First, you must bookmark sessions from the Sessions tab for the sessions to be displayed.

You can join your bookmarked sessions from the Itinerary tab. Itinerary is your shortlist of sessions you can join during the event, displaying all your bookmarked sessions in calendar view. You can view all your sessions in one place, join a session directly from your itinerary, and have sessions where you’re a speaker to be displayed in a more prominent color in the calendar view.

At the top of the page, you can also use the search box and filters to find sessions that fit your schedule.


Expo is a place where you can interact and network with other attendees and exhibitors. For more information, please visit our Support article about attending Expo.


Attendees can access speaker information from the conference lobby's Speakers tab to learn more about the speaker. When attendees hover their mouse over a speaker's image, the speaker's image card will flip over and display the following information:

  • Speaker's first name and last name
  • Title
  • Company
  • Speaker bio
  • Social media accounts
  • Speaker's sessions

Attendees can also click the speaker's image to expand a right panel that will display more speaker details and all sessions that the speaker is associated with.

When the speaker's detail panel is expanded, attendees can click session titles to open the session details panel to view more information about the event session that the speaker is appearing in. Attendees can bookmark those sessions, join the session, and view more session details.

At the bottom of the right expanded panel, attendees can also Report and Remove a speaker or a speaker's session.


You can contact and learn more about the event’s sponsors in this tab. There are 3 built-in tiers: Platinum, Gold, and Silver. Hosts can choose to fund their events with these built-in sponsor benefits.

How to use chat in the lobby

The lobby chat in a conference event allows for attendees to interact with each other, in addition to giving the hosts and sponsors the opportunity to communicate with their attendees.

To use the chat feature as an attendee, your account admin must have the Zoom Chat feature enabled for your account.

Note: If the host creating the event has chat disabled (either in their personal settings or by the account admin), chat will not be available for the event. If a user has their chat disabled (either in personal settings or by their account administrator), they will not be able to participate in chat regardless of the host settings. Additionally, attendees must opt-in to the lobby chat to view and participate in the conference chat at registration.

In the lobby chat's right panel, you can view and enter chat messages in the lobby chat. You can also reply and react to other participants' chat messages. Other event participants will see your message; they can react and respond to your messages.

How to watch event recordings

If the hosts allow it, attendees can access session recordings after an event.

Note: The recordings will remain in the lobby until the lobby is closed.

To access event recordings:

  1. Join a conference event lobby.
  2. In the left navigation menu, click the Home tab.
  3. Under Featured Sessions, find the session that has the recording that you want to watch.
  4. Click Watch Recording.

How to use the Report function

At the bottom of the lobby page, you can find the Report function. After you click Report, you will get a pop-up window where you can complete a form to report unwelcomed behaviors. You can attach a screenshot as supporting proof in the form.

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