Getting started with Zoom Events lobby

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The event lobby is the starting point of multiple sessions events. From the lobby, attendees can:

  • Chat with other attendees in the lobby
  • If enabled by event hosts, watch livestreamed videos
  • If enabled by event hosts and your account administrator, join lobby chat
  • Explore information about sessions and speakers
  • Explore information about sponsors
  • Attend expo
  • Report unwelcomed behavior
  • Receive messaging outlining the reasons why the lobby is closed
  • Test if their device meets the minimum requirements needed to enjoy the optimal Zoom Events experience

The lobby window on the Zoom client will be brought to the front of your screen when a session ends or will be opened if the lobby window was closed and the user remains signed in.

Note: Before joining an event on a computer or mobile device, download the Zoom app from our Download Center. Otherwise, you will be prompted to download and install Zoom when you click a join link.

This article covers:

Prerequisites for getting started with an event’s lobby

  • Zoom desktop client:
    • Windows: 5.8.6 or higher
    • macOS: 5.8.6 or higher
  • Zoom mobile app:
    • Android: 5.8.6 or higher
    • iOS: 5.8.6 or higher
  • Zoom Events web browser:
    • Chromium Edge: 80 or higher
    • Google Chrome: 53.0.2785 or higher
    • Safari: 10.0.602.1.50 or higher
    • Firefox: 76 or higher
    • Internet Explorer: 10 or higher
      Note: Microsoft has ended support for Internet Explorer (IE) 11 on August 17, 2021. Based on this date, Zoom has ended support for IE on September 30, 2021. Users can still use Zoom on IE after this date but we will no longer be supporting IE, fixing issues related to IE, or offering any customer support related to IE.
  • Basic user

How to join a event lobby on the desktop client

Join lobby from Zoom Events

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Tickets.
  3. Click the Upcoming tab.
  4. Find the multiple sessions event that has the lobby that you want to join.
  5. To the right of the event name, click Join Lobby.
    A new join page and a pop-up window will be displayed.
  6. In the pop-up window, click Open Zoom Meetings. You can also click Join Lobby on the page.
    The event lobby will open as a new window in the Zoom desktop client.
  7. In the lobby, view upcoming sessions and track all your events.

Join lobby from the confirmation email

After you have completed registration for a free or paid event, you will receive an email to confirm your registration.

  1. Open the Zoom Events confirmation email.
  2. Click View Ticket.
    This will redirect you to the Upcoming tab of events on the Tickets page.
  3. Find the ticket for the event’s lobby that you want to join.
  4. Click Join Lobby.

Join lobby from calendar (after adding an event to calendar)

  1. Sync your registered Zoom Event to your calendar.
  2. Open your calendar and find your registered Zoom Event calendar item.
  3. Click the Zoom Event calendar item to view event details.
  4. Under Join Lobby, click the lobby URL.
  5. Same steps as above.

Join lobby from the Zoom desktop client

Note: In the desktop client, your scheduled Zoom Event links to your calendar.

  1. Sign in to the Zoom desktop client.
  2. Click the Meetings tab.
  3. Find the event that you want to join.
    Note: Zoom Events is limited to events that start on the current day.
  4. Click Join Lobby.

How to join an event lobby on the web

Join lobby from Zoom Events

  1. Sign in to Zoom Events on a web browser.
  2. In the top-right corner, click Tickets.
  3. Click the Upcoming tab.
  4. Find the multiple sessions event that has the lobby that you want to join.
  5. To the right of the event name, click Join Lobby.
    Your web browser will open the event lobby.
  6. In the lobby, view upcoming sessions and track all your events.

Join lobby from the confirmation email

After you have completed registration for a free or paid event, you will receive an email to confirm your registration.

  1. Open the Zoom Events confirmation email.
  2. Click View Ticket.
    This will redirect you to the Upcoming tab of events on the Tickets page.
  3. Find the ticket for the event’s lobby that you want to join.
  4. Click Join Lobby.
    Your web browser will open the event lobby.

Join lobby from calendar (after adding an event to calendar)

  1. Sync your registered Zoom Event to your calendar.
  2. Open your calendar and find your registered Zoom Event calendar item.
  3. Click the Zoom Event calendar item to view event details.
  4. Under Join Lobby, click the lobby URL.
    Your web browser will open the event lobby.

How to use a Zoom Events lobby on the desktop client

  1. Join an event lobby.
  2. In the top navigation menu, click the following tabs:

Lobby

This is the main event lobby tab. Hosts can select sessions to feature on the Lobby tab. Under Featured by Event Organizer, you can view sessions curated by your event organizer, bookmark these featured sessions to create your own Itinerary, click Join on the featured event to join it, and check out recordings of completed sessions (if the recording has been released by hosts).

Hosts can also select a session to stream in the lobby. Attendees can view live sessions at a glance before they join.
Note: Sessions support closed captions.

Hosts can also allow attendees to chat with other session attendees before, during, and after a session in the lobby in the Lobby tab.

In the right panel (if chat is minimized), attendees can view a countdown to the event (if lobby is open to early access before event begins). They can also access Sessions, Itinerary, and Sponsors in the navigational boxes.

Use join reminders to join a session

If enabled by hosts, attendees can receive reminders that prompt them to join sessions after they join the event’s lobby. They can click the Join button in the reminder to immediately join the event.

Attendees can also click the postpone icon to be reminded about the session again in 1 minute.

Sessions

In this tab, you can discover and bookmark sessions. The Sessions tab also includes a full session directory. You can bookmark a session to your itinerary, join a session when the Join button is active, and view the recording of a complete session when it is available.

In this tab, click a session to expand the session's detail page. From this page, you can view the session's dates, times, and name. You can also view the session image, tracks, speakers, interpretation languages, and session description.

To bookmark a session, click the bookmark icon bookmark-icon.png in either the left panel's session tile view or at the top of the session detail page. If enabled by the event organizer, you can view the number of bookmarks that the session has.

To join a session, click the Join button in either the left panel's session tile view or at the top of the session detail page.

View Language Interpretation

An event's session card indicates that language interpretation is available and includes the languages that are interpreted during the session.

When a session has assigned language interpreters, the session details page displays an Interpretation Available label under the event name. You can hover your mouse over the label to view the supported languages.

Additionally, on the session details page, a Language Interpretation section displays a full list of the available interpretation languages.

Itinerary

Note: First, you must bookmark sessions from the Sessions tab for the sessions to be displayed.

You can join your bookmarked sessions from the Itinerary tab. Itinerary is your shortlist of sessions you can join during the event, displaying all your bookmarked sessions in calendar view. You can view all your sessions in one place, join a session directly from your itinerary, and have sessions where you’re a speaker to be displayed in a more prominent color in the calendar view.

At the top of the page, you can also use the search box and filters to find sessions that fit your schedule.

Export events to your calendar

You can export your event agenda from the Itinerary tab to your personal (external) calendar through an ICS calendar file with all agenda sessions. Your personal calendar will sync with Zoom Events and you will receive an email update if anything exported has changed.

  1. After you bookmark sessions, access the Itinerary tab.
  2. At the top of the page, click Export Itinerary as ICS File.
    A confirmation window will appear.
  3. In the confirmation window, click Export.
    You can download and open the ICS file, which contains all your bookmarked sessions.

All your added sessions will appear in your personal calendar.

Expo

Expo is a place where you can interact and network with other attendees and exhibitors. You can contact and learn more about the event’s sponsors in this tab. There are 3 built-in tiers: Platinum, Gold, and Silver. There are also sponsorship tiers that are customized by the host. Hosts can choose to fund their events with these built-in sponsor benefits.

When you click a sponsor tile, the sponsor's details page will appear. On the sponsor's details page, you view the sponsor’s images, description, and downloadable material.

People

The People tab is where you go to see the profile cards of everyone in the event. It includes all the profile cards of the event directory, and also displays the profile cards of the event's host(s) and speaker(s).

Users can see the profile cards of the hosts, speakers, and attendees of the event from the lobby's People tab. In addition, users can click the All tab to display the profile cards of everyone attending the event, or they can click the Speakers or Attendees filter tabs to narrow the results to only display the profile cards of speakers or only of attendees.

When attendees click a speaker's image card, they are directed to the speaker's information page, which displays the following information:

  • Speaker's first name and last name
  • Title
  • Company
  • Speaker bio
  • Social media accounts
  • Speaker's sessions

When the speaker's detail page is expanded, attendees can click session titles to jump to the Sessions tab and open the session's details page to view more information about the speaker's session. Attendees can bookmark those sessions, join the session, and view more session details.

Sponsors

Note: This tab is currently only available for desktop web browsers.

You can contact and learn more about the event’s sponsors in this tab. There are 3 built-in tiers: Platinum, Gold, and Silver. There are also sponsorship tiers that are customized by the host. Hosts can choose to fund their events with these built-in sponsor benefits.

When you click or tap a sponsor tile, the sponsor's details page will appear. On the sponsor's details page, you view the sponsor’s images, description, and downloadable material.

Videos

In the Videos tab, attendees can browse a video directory and watch individual videos. Attendees of all ticket types can watch videos and view a list of the videos in the order specified by the event organizer.

  1. At the top right corner of the event lobby, click Videos.
  2. On the Videos page, find and click the video you want to watch.
    The video will display on a video player page.
  3. On the video player page, do the following actions:
    • Play/Pause video: Click the play play-button-with-circle-border.png button to resume the video. Click the pause button pause.png to pause the video.
    • Speed: Click Speed to adjust the video’s playback speed.
    • Volume: Click the volume button volume-button.png to adjust the video volume.
    • Maximize/minimize video: Click the maximize button maximize-button.png to make your video fullscreen. Click the minimize button minimize-button.png to reduce the video’s size on your screen.
    • Picture-in-Picture mode: Watch your video in a floating video while you can navigate between event lobby tabs and browse other event content.

Note: If the attendee signs out of Zoom Events, the attendee cannot access the video or video link.

Report video

Attendees can report any video that they deem inappropriate with the same standard Trust and Safety reporting flow for session recordings. They can report videos to Zoom and the event organizer.

If you watch a recording that you want to escalate, you can report it to the Zoom Events Trust and Safety team:

  1. Sign in to Zoom Events.
  2. In the event lobby's Videos tab, watch a recording.
  3. Under the recording, click Report Video.
  4. Under Timestamp of Abuse, enter the timestamp of when the material you want to report occurs in the recording.
  5. Under What happened?, use the dropdown menu to select the reason you are reporting the recording.
  6. Under Who do you want to report this incident to?, select the checkboxes of who you want to report this video to:
    • Event Organizer
    • Zoom
  7. Click Remove Video.

If the Zoom Trust & Safety team or the event organizer decides to take down the recording, the recording will no longer be available for viewing.

How to use chat in the lobby

Chat in an event allows attendees to interact with each other, in addition to giving the hosts and sponsors the opportunity to communicate with their attendees. To use the chat feature as an attendee, your account admin must have the Zoom Events chat feature enabled for your account.

Upon entering the event, attendees will see the default Main Lobby Chat in the right panel.

Notes:

  • If the host creating the event has Zoom Events chat disabled (either in their personal settings or by the account admin), chat will not be available for the event.
  • If a user has their Zoom Events chat disabled (either in personal settings or by their account administrator), they will not be able to participate in chat regardless of the host settings.

You can chat and connect with other event attendees from the event lobby chat.

How to watch event recordings

If the hosts allow it, attendees can access session recordings after an event.

Note: The recordings will remain in the lobby until the lobby is closed.

To access event recordings:

  1. Join an event lobby.
  2. In the left navigation menu, click the Home tab.
  3. Under Featured Sessions, find the session that has the recording that you want to watch.
  4. Click Watch Recording.

How to use the Report and Remove function

At the bottom of the lobby page, you can find the Report and Remove function. After you click Report and Remove, a pop-up window will appear where you can complete a form to report unwelcomed behaviors. You can attach a screenshot as supporting proof in the form.

How to use an event lobby on a web browser

The Zoom Events web browser experience is an easy way for attendees to join events and get the end-to-end event experience on desktop and mobile web browsers. Attendees do not have to download the latest version of the Zoom client to attend an event; they can participate in virtually all aspects of the event from their browser, including the Home, Expo, and Sponsors tabs. Zoom Events (web) supports mainstream web browsers supported by web meeting SDK.

Attendees who click Join on the client will continue to open the lobby window on the client. Attendees who click Join from other places will open the Home tab on their desktop/mobile web browser (after they sign in on the browser).

For attendees who start events on web browsers, Zoom Events (web) supplements the client-centric event experience. After signing in to their Zoom account, attendees will land in the event lobby on their web browser. The web browser lobby includes livestreaming, lobby chat, sessions list and details, itinerary, survey, and report. It also includes the following features:

  • Attendees can join sessions on desktop web browsers and multitask between the Sessions tab and the Home tab.
    Note: The mobile web browser supports the event lobby and lobby chat. However, attendees on mobile web browsers will be redirected to the Zoom app when joining a session. The mobile app is needed for joining sessions.
  • Attendees can participate in Q&A, session polls, and surveys.
  • Attendees can rate their experience and share feedback with Zoom Events.
  • Attendees can switch to the Zoom desktop client at any time from the web browser lobby.

Notes:

  • When special role users switch from the web browser to the desktop client, they will be directed to the Zoom client to start sessions; they don’t need to sign in to the client to start a session. This applies to both desktop and mobile clients.
  • Attendees can access all lobby tabs on mobile and tablet web browsers. Attendees can view each tab's information in portrait or landscape mode.
  • When joining an event, attendees are given the option to continue on the web browser (desktop browser only) or to join through the Zoom client instead. If they choose to join in the web browser lobby, the event will open in a new tab on their browser. Attendees will be prompted to confirm audio and video before joining an event session on their browser.
  • Attendees can always switch to the Zoom client after joining the event on a web browser (desktop browser only).

How to access lobby tabs

  1. Join an event lobby.
  2. At the top right of your web browser, click the following:

Lobby

This is the main event tab. Hosts can select sessions to feature on the Lobby tab. Under Featured by Event Organizer, you can view sessions curated by your event organizer, bookmark these featured sessions to create your own Itinerary, click Join on the featured event to join it, and check out recordings of completed sessions (if the recording has been released by hosts).

Hosts can also select a session to stream in the lobby. Attendees can view live sessions at a glance before they join.

Note: Sessions support closed captions.

Hosts can also allow attendees to chat with other session attendees before, during, and after a session in the lobby in the Lobby tab.

In the right panel (if chat is minimized), attendees can view a countdown to the event (if lobby is open to early access before event begins). They can also access Sessions, Itinerary, and Sponsors in the navigational boxes.

Use join reminders to join a session

If enabled by hosts, attendees can receive reminders that prompt them to join sessions after they join the event’s lobby. They can click the Join button in the reminder to immediately join the event.

Attendees can also click the postpone icon to be reminded about the session again in 1 minute.

Sessions

In this tab, you can discover and bookmark sessions. The Sessions tab also includes a full session directory. You can bookmark a session to your itinerary, join a session when the Join button is active, and view the recording of a complete session when it is available.

To bookmark a session, click or tap the bookmark icon bookmark-icon.png in either the left panel's session tile view or at the top of the session detail page. If enabled by the event organizer, you can view the number of bookmarks that the session has.

To join a session, click or tap the Join button in either the left panel's session tile view or at the top of the session detail page.

View Language Interpretation

An event's session card indicates that language interpretation is available and includes the languages that are interpreted during the session.

When a session has assigned language interpreters, the session details page displays an Interpretation Available label under the event name. You can hover your mouse over the label to view the supported languages.

Additionally, on the session details page, a Language Interpretation section displays a full list of the available interpretation languages.

Itinerary

Note: First, you must bookmark sessions from the Sessions tab for the sessions to be displayed.

You can join your bookmarked sessions from the Itinerary tab. Itinerary is your shortlist of sessions you can join during the event, displaying all your bookmarked sessions in calendar view. You can view all your sessions in one place, join a session directly from your itinerary, and have sessions where you’re a speaker to be displayed in a more prominent color in the calendar view.

At the top of the page, you can also use the search box and filters to find sessions that fit your schedule.

Export events to your calendar

You can export your event agenda from the Itinerary tab to your personal (external) calendar through an ICS calendar file with all agenda sessions. Your personal calendar will sync with Zoom Events and you will receive an email update if anything exported has changed.

  1. After you bookmark sessions, access the Itinerary tab.
  2. At the top of the page, click Export Itinerary as ICS File.
    A confirmation window will appear.
  3. In the confirmation window, click Export.
    You can download and open the ICS file, which contains all your bookmarked sessions.

All your added sessions will appear in your personal calendar.

Expo

Expo is a place where you can interact and network with other attendees and exhibitors. You can contact and learn more about the event’s sponsors in this tab. There are 3 built-in tiers: Platinum, Gold, and Silver. There are also sponsorship tiers that are customized by the host. Hosts can choose to fund their events with these built-in sponsor benefits.

When you click a sponsor tile, the sponsor's details page will appear. On the sponsor's details page, you view the sponsor’s images, description, and downloadable material.

People

The People tab is where you go to see the profile cards of everyone in the event. It includes all the profile cards of the event directory, and also displays the profile cards of the event's host(s) and speaker(s).

Users can see the profile cards of the hosts, speakers, and attendees of the event from the lobby's People tab. In addition, users can click the All tab to display the profile cards of everyone attending the event, or they can click the Speakers or Attendees filter tabs to narrow the results to only display the profile cards of speakers or only of attendees.

When attendees click a speaker's image card, they are directed to the speaker's information page, which displays the following information:

  • Speaker's first name and last name
  • Title
  • Company
  • Speaker bio
  • Social media accounts
  • Speaker's sessions

When the speaker's detail page is expanded, attendees can click session titles to jump to the Sessions tab and open the session's details page to view more information about the speaker's session. Attendees can bookmark those sessions, join the session, and view more session details.

Sponsors

Note: This tab is currently only available for desktop web browsers.

You can contact and learn more about the event’s sponsors in this tab. There are 3 built-in tiers: Platinum, Gold, and Silver. There are also sponsorship tiers that are customized by the host. Hosts can choose to fund their events with these built-in sponsor benefits.

When you click or tap a sponsor tile, the sponsor's details page will appear. On the sponsor's details page, you view the sponsor’s images, description, and downloadable material.

Videos

In the Videos tab, attendees can browse a video directory and watch individual videos. Attendees of all ticket types can watch videos and view a list of the videos in the order specified by the event organizer.

  1. At the top right corner of the event lobby, click Videos.
  2. On the Videos page, find and click the video you want to watch.
    The video will display on a video player page.
  3. On the video player page, do the following actions:
    • Play/Pause video: Click the play play-button-with-circle-border.png button to resume the video. Click the pause button pause.png to pause the video.
    • Speed: Click Speed to adjust the video’s playback speed.
    • Volume: Click the volume button volume-button.png to adjust the video volume.
    • Maximize/minimize video: Click the maximize button maximize-button.png to make your video fullscreen. Click the minimize button minimize-button.png to reduce the video’s size on your screen.
    • Picture-in-Picture mode: Watch your video in a floating video while you can navigate between event lobby tabs and browse other event content.

Note: If the attendee signs out of Zoom Events, the attendee cannot access the video or video link.

Report video

Attendees can report any video that they deem inappropriate with the same standard Trust and Safety reporting flow for session recordings. They can report videos to Zoom and the event organizer.

If you watch a recording that you want to escalate, you can report it to the Zoom Events Trust and Safety team:

  1. Sign in to Zoom Events.
  2. In the event lobby's Videos tab, watch a recording.
  3. Under the recording, click Report Video.
  4. Under Timestamp of Abuse, enter the timestamp of when the material you want to report occurs in the recording.
  5. Under What happened?, use the dropdown menu to select the reason you are reporting the recording.
  6. Under Who do you want to report this incident to?, select the checkboxes of who you want to report this video to:
    • Event Organizer
    • Zoom
  7. Click Remove Video.

If the Zoom Trust & Safety team or the event organizer decides to take down the recording, the recording will no longer be available for viewing.

How to use chat in the lobby

Chat in an event allows attendees to interact with each other, in addition to giving the hosts and sponsors the opportunity to communicate with their attendees. To use the chat feature as an attendee, your account admin must have the Zoom Events chat feature enabled for your account.

Notes:

  • If the host creating the event has Zoom Events chat disabled (either in their personal settings or by the account admin), chat will not be available for the event.
  • If a user has their Zoom Events chat disabled (either in personal settings or by their account administrator), they will not be able to participate in chat regardless of the host settings.
  • Upon entering the event, attendees will see the default Main Lobby Chat in the right panel.

Learn more about using chat for both desktop and mobile web browsers.

How to watch event recordings

If the hosts allow it, attendees can access session recordings after an event.

Note: The recordings will remain in the lobby until the lobby is closed.

To access event recordings:

  1. Join an event lobby.
  2. At the top right of the web browser, click Home.
  3. Under Featured Sessions, find the session that has the recording that you want to watch.
  4. Click Watch Recording.

How to use the Report and Remove function

  1. Join an event lobby.
  2. At the top of your web browser, click your profile picture.
  3. Click  Report Incident.
    A pop-up window will appear where you can complete a form to report unwelcomed behaviors. You can attach a screenshot as supporting proof in the form.
  4. Click Report and Remove or Send Report.

How to switch from the web browser to the desktop client

If you want to use the desktop client for your sessions, you can switch to the desktop client from the web browser.

  1. Join an event lobby on your web browser.
  2. At the top of your web browser, click your profile picture.
  3. Click expand-window-button.png Join via Zoom.
    A Is Zoom Installed? verification dialog box will appear.
  4. In the verification dialog box:
    • If you already have the Zoom desktop client installed, click Yes, Join Lobby.
    • If you do not have the Zoom desktop client installed, click No, Download and run Zoom. Once you install the desktop client, click Join Lobby.
      The event lobby will open as a new window in the Zoom desktop client.

How to test your device's readiness for Zoom Events

You can use the system-readiness tool to identify if your device and network connection meet the minimum requirements needed to enjoy the optimal Zoom Events experience.

To use the test tool via your mobile device or desktop's web browser:

  1. Join an event lobby.
  2. In the top-right corner, click your profile picture.
  3. Click Test Device.

Note: You can also launch the test tool from the event's details page.

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