Managing your Zoom Events hub

A Zoom Events hub is a collection of upcoming, current, and past events that were created by a group of Hosts. Hubs are ideal to separate events related to a specific subject.

After you create a hub, you can manage your hub's branding, events, users, and on-demand recordings. You can also track your hub's analytics for your upcoming and past events. Additionally, you can manage your payments and billing information and set cancellation policies for your hub.

Notes:

• When you initially get started with Zoom Events as a host, your account's default hub must be published before you can create an event.
• Once you have created a hub, you can add a payments account to it, enabling paid events to be published to your hub. If a payments account is not added, your hub will not be able to have paid events published to it.
• While access to Zoom Events is generally available worldwide, whether a user can register for and join an event, as well as the ability to host free and/or paid events, is determined by which country or region the user—host or attendee—is located in.

This article covers:

• How to manage your Hub Branding
• How to manage Event Listings
• How to view Hub Summary
• How to manage your hub’s users
• How to manage your hub’s on-demand recordings
• How to manage your hub’s payments and billing
• How to set your hub’s cancellation policy
• How to use Zoom Events hub best practices
  
  • Use hubs for your organization
  • Select internal or external events
  • Organize hubs for your organization
• How to manage your hub Settings page

Prerequisites for managing a Zoom Events hub

• Zoom desktop client
  • Windows: 5.7.6 or higher
  • macOS: 5.7.6 or higher
• Zoom mobile client
  • iOS: 5.7.6 or higher
  • Android: 5.7.6 or higher
• Pro, Business, Enterprise, or Education account
• Zoom Events license

Notes:

• There is a dependency with Windows' Webview package for Windows platform; while version 5.7.6 does support Zoom Events, it may cause a blank lobby experience for hosts.
• For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

How to manage your Hub Branding

For more information, please visit the Support article on how to manage your Hub Branding.

How to manage Event Listings

For more information, please visit the Support article on how to manage the Event Listings page.

How to view Hub Summary

In the Hub Summary section of your hub, you can view stats for upcoming and past events. This includes tickets sold, gross income, and the approximate average hourly rate you have earned.

To access the Hub Summary section:

1. Sign in to Zoom Events.
2. In the top right corner, click Manage.
3. In the left navigation menu, click the hub dropdown menu and select the hub you want to manage.
4. Under the Hub you want to manage, click Hub Summary.

Under Hub Summary, you will see your hub statistics, including:

• Favorites: Includes total of all favorites across all events associated with the hub.
• Published Events: Does not include canceled events.
• Total Tickets Sold: Does not include refunded tickets.
• Total Gross Income: Includes gross revenue from all ticket sales, minus refunds.
• Total Meeting Minutes: Includes the total time the hub has hosted in minutes.
• Host Rate: Includes the total ticket sale revenue/total meeting minutes of past events = event host rate per hour lifetime aggregate.

The Top Events section will display the hub’s top 10 events that have the highest gross income.

The Tickets section will display All, Event, Series Event, and/or Conference comparison graphs for your events.

How to manage your hub’s users

For more information, please visit the Support article on how to manage your hub’s users.

How to manage your hub’s on-demand recordings

For more information, please visit the Support article on how to manage your hub’s on-demand recordings from your hub’s Recordings tab.

How to manage your hub's payments and billing

Link or unlink a PayPal business account to your Zoom Events hub

PayPal is a simple and powerful way to accept payments online for Zoom Events.

For more information, visit the support article on how to link a PayPal business account and how to unlink a PayPal business account to your Zoom Events hub.

Link or unlink a Stripe account to your Zoom Events hub

Stripe is a simple and powerful way to accept online payments for Zoom Events.

For more information, visit the support article on how to link a Stripe account or how to unlink a Stripe account to your Zoom Events hub.

Geographic availability for Zoom Events

Note: You must have a corporate billing address listed in your Zoom web portal account and must have hub payments and billing set up so you can host paid events.

To have paid event options, users must be located in one of the paid country or region lists from geo-blocking. Users (hosts, managers, and owners) will be able to create and host both paid and free Zoom Events if they belong to a hub that is associated with a main Zoom account that lists a corporate billing address in a country with geographic availability that allows you to create, host, access, register for, and attend paid and free Zoom Events.

For more information, please visit this support article on Zoom Events’ geographic availability.

How to set your hub’s cancellation policy

In the cancellation policy section of a hub, you can set the default cancellation policy for your Zoom Events.

Note: The cancellation policy can be modified when creating an event.

For more information, please visit this support article on setting your cancellation policy.

How to use Zoom Events hub best practices

Use Hubs for your organization

A hub is a space where events can be grouped and stored. A group of hosts can post events and recordings for attendees in a hub. Hubs act as a folder for all of your events and recordings for a group of users. To best use them for your organization, you must determine what features you would like your hub to have.

We recommend starting with the hub’s visibility setting because it is the key factor that will determine the audience you want for your hub. Once you determine your hub’s audience, then you will be able to start customizing it more and creating events for your desired audience.

Select internal or external events

You can host public or internal events in public hubs. In the Advanced Options tab of the event creation flow, you must determine whether you are creating a public or internal event. For internal hubs, you are only allowed to create internal events with restricted ticket types.

Internal events

Internal events are useful if you want to keep the event you are hosting to a specific group of attendees. They allow you to create events only for users that are specifically added to the guest list for the event or are an assigned user on the hub.

External events

External or public events are a nice way to get attention for your event. They allow anyone and everyone with the event link to join as attendees. You can market your event using the event link, and anyone who comes to the event profile page will be able to register.

Organize hubs for your organization

Hubs can be used in a variety of ways to keep your events organized. You can use hubs to organize events by teams, topics, and audiences. It is best to decide how you want to organize your hubs before you begin hosting events so you can inform all of your event hosts.

Note: Since each event will need to be associated with a hub before creating the event, knowing which hub it falls under is important.

• If you are using Zoom Events for both internal and external events, we recommend first setting up separate hubs for each so you can make sure that your internal events are only viewed by the audience you select.
• You can create additional internal event hubs for events such as all-hands meetings or town halls, team happy hours, and offsite meetings.
• For your external hubs, you can have hubs for events such as weekly customer demos or company updates. For your largest events, consider creating a separate hub so you can group any follow-up events within that hub.

How to manage your hub Settings page

Hubs have a Settings tab, which includes hub visibility settings, landing hub option, and the hub deletion option. 

For more information, please visit the support article on how to manage a hub's Settings tab.