Managing a hub's on-demand recordings

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A Zoom Events hub's on-demand recordings give event organizers the option to allow users to watch event recordings. On-demand recordings allow hosts and event organizers to view, publish, manage, and report recordings within your hub's library.

This also allows users to access recordings without an initial registration for the event, gives users who missed an event an option to view event recordings, and helps event organizers with knowledge sharing and content marketing. As a Zoom Events license holder, you can manage your on-demand recordings.

This article covers:

Prerequisites for managing on-demand recordings

  • Zoom desktop client
    • Windows: 5.8.6 or higher
    • macOS: 5.8.6 or higher
  • Zoom mobile client
    • iOS: 5.8.6 or higher
    • Android: 5.8.6 or higher
  • Pro, Business, Enterprise, or Education account
  • Stripe or PayPal Business account is required to create paid events
  • Zoom Events license

Note: For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

How to manage your hub's on-demand recordings

Notes:

  • The on-demand recordings can only be watched by attendees who can access the hub's public profile page.
  • To view an on-demand recording, a hub owner must publish the recording to the hub’s on-demand recording library.

Access a hub's on-demand recordings

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Manage.
  3. In the left navigation menu, click the hub dropdown menu and select the hub you want to manage.
  4. Under the hub you want to manage, click Recordings.
    The hub’s on-demand recordings, with a list of its event recordings, will appear.

Access a hub's on-demand recordings without signing in

Users who are not signed in to their Zoom Events account are required to accept Zoom’s Terms of Service to access and view the on-demand recording library. In order for users to view these recordings, they must have permission to view the hub profile.

Publish event recordings to your on-demand recordings

Note: To publish a recording to the hub’s on-demand recordings, you must be a hub owner.

  1. Access a hub's on-demand recordings.
  2. By the recording that you want to add to your hub’s on-demand recordings, click the ellipses more-button__1_.png.
  3. Click Publish Recording.
    A verification dialog box will appear.
  4. In the verification dialog box, click Publish Recording to confirm.
    Once published, this recording will be posted to the hub’s on-demand recordings. All users signed in to Zoom Events will be able to access this recording.

Unpublish event recordings from your on-demand recordings

Note: To unpublish a recording to the hub’s on-demand recordings, you must be a hub owner.

  1. Access a hub's on-demand recordings.
  2. By the published recording that you want to unpublish, click the ellipses more-button__1_.png.
  3. Click Unpublish Recording.
    A verification dialog box will appear.
  4. In the verification dialog box, click Unpublish Recording to confirm.
    Once unpublished, this recording will be removed from the hub’s on-demand recordings.

Edit or delete a recording from your on-demand recordings

  1. Access a hub's on-demand recordings.

  2. By the recording you want to watch, click the ellipses more-button__1_.png then click Edit/Delete Recording.
    A pop-up box will appear, informing you that you will be directed to the Zoom web portal.
  3. In the pop-up box, click Go to Zoom Web Portal to confirm.
    You will be directed to the Zoom web portal to edit or delete your recording.

How to list or unlist hub on-demand recordings

  1. Access a hub's on-demand recordings.
  2. To the right of a recording that you want to manage, under the List on Hub column, click the toggle to enable or disable it.
    • When the toggle is enabled, the event will be listed in the Recordings tab on your hub details page.
    • When the toggle is disabled, the event will be unlisted and will not be displayed in the Recordings tab on the hub details page.

Watch a recording from a hub’s on-demand recordings

  1. Access a hub's on-demand recordings.

  2. By the recording you want to watch, click the ellipses more-button__1_.png then click Watch Recording.
    You can also hover your cursor over the video image and click the Play icon.
    You will be directed to the recording player where you can watch the recording.
  3. Click the Play icon.
    Note: You can also watch any other recording session published for that event. The recording sessions are displayed on the right side of the recording player.

Use audio transcriptions

Audio transcription—if enabled by the host at the time of the recording—are available in the recording. 

Notes:

  • Audio transcriptions are currently available only when recordings—when listed on the hub's profile page—are watched on the hub.
  • Audio transcriptions only support English.
  • Only host and hub recordings' audio transcriptions support closed captioning.
  • Only host and hub recordings' audio transcriptions display an avatar to the left of each speaker's name in the transcript.

Search through audio transcription

You can search for a word (or words) in the transcript:

  1. In the Search... box, enter the word(s) you are searching for.
    All matching terms in the transcript will be highlighted.
  2. (Optional) After you have searched for a word, do the following actions: 
    • (Optional) Press Enter or Return (depending on your keyboard) to jump to the first matching term. The recording will skip to where the first matching term is and resume playback from there
    • (Optional) Scroll through the transcript to see where the matching terms are located.
    • (Optional) At the bottom of the transcription box, click Resume Transcript Auto-Scroll to sync the transcript with the video playback.

Report a recording

Note: You must be signed in to Zoom Events to report a recording.

  1. Access a hub's on-demand recordings.

  2. By the recording you want to watch, click the ellipses more-button__1_.png then click Watch Recording.
    You will be directed to the recording player where you can watch the recording.
  3. At the bottom of the recording player page, click Report Recording.
  4. Under Pause and mark the timestamp of issue in the recording progress bar, enter the Timestamp of Abuse to let the Trust and Safety team know when the issue occurred.
  5. Under What happened?, click the dropdown menu and select the applicable issue.
  6. Click Send Report.
    The Trust and Safety team will follow up by sending a confirmation email to your email that you use for your Zoom Events account.
  7. In your email inbox, find the confirmation email and click Confirm Report in the email.

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