Managing Zoom Contact Center users
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Zoom Contact Center admins can can assign or remove Zoom Contact Center licenses to existing Zoom users. After adding users, you can change users' settings.
This article covers:
- How to assign Zoom Contact Center licenses to existing users
- How to view or edit existing Zoom Contact Center users
Prerequisites for managing Zoom Contact Center users
- Account owner or admin privileges; or relevant role/privilege
- Pro, Business, or Education account
- Zoom Contact Center license
How to assign Zoom Contact Center licenses to existing users
You can assign Zoom Contact Center licenses to your existing Zoom users.
Note: To assign more than 100 licenses at once, see the section to batch assign licenses.
- Sign in to the Zoom web portal.
- In the navigation menu, click Contact Center Management then Users.
- Click Add.
- In the General section, specify the following required information:
- User(s): Click Add, select the users to assign licenses to, then click Add.
- Role: Select the role to assign to the user.
- (Optional) Change the user’s settings.
- Click Save to assign licenses to the selected users.
Users will also receive an email notification.
How to view or edit existing Zoom Contact Center users
- Sign in to the Zoom web portal.
- In the navigation menu, click Contact Center Management then Users.
- Use the following options to search of filter users.
- Search field: Enter keywords to search contact center users.
- Queue drop-down menu: Select a queue to only display users assigned to a specific queue.
- Active Status drop-down menu: Select a user access status to only display active or inactive users. You can change users' access status in user settings.
- Locate a user you want to edit, then click the ellipses icon
for these options:
- Edit: Change user settings.
- Remove: Remove the Zoom Contact Center license from the user.
Note: To remove several users at once, select the check boxes beside the Name column, then click Remove at the top of the table.
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