Managing Zoom Contact Center users

Zoom Contact Center admins can can assign or remove Zoom Contact Center licenses to existing Zoom users. After adding users, you can change users' settings.

This article covers:

• How to assign Zoom Contact Center licenses to existing users
• How to view or edit existing Zoom Contact Center users

Prerequisites for managing Zoom Contact Center users

• Account owner or admin privileges; or relevant role/privilege
• Pro, Business, or Education account
• Zoom Contact Center license

How to assign Zoom Contact Center licenses to existing users

You can assign Zoom Contact Center licenses to your existing Zoom users.

Note: To assign more than 100 licenses at once, see the section to batch assign licenses.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Contact Center Management then Users.
3. Click Add.
4. In the General section, specify the following required information:
   • User(s): Click Add, select the users to assign licenses to, then click Add.
   • Role: Select the role to assign to the user.
5. (Optional) Change the user’s settings.
6. Click Save to assign licenses to the selected users.
   Users will also receive an email notification.

How to view or edit existing Zoom Contact Center users

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Contact Center Management then Users.
3. Use the following options to search of filter users.
   • Search field: Enter keywords to search contact center users.
   • Queue drop-down menu: Select a queue to only display users assigned to a specific queue.
   • Active Status drop-down menu: Select a user access status to only display active or inactive users. You can change users' access status in user settings.
4. Locate a user you want to edit, then click the ellipses icon for these options:
   • Edit: Change user settings.
   • Remove: Remove the Zoom Contact Center license from the user. 
     Note: To remove several users at once, select the check boxes beside the Name column, then click Remove at the top of the table.