Creating folders for Zoom Chat

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Folders gives Zoom Chat users the ability to organize their chats and channels into meaningful groups on the sidebar, allowing them to spend less time scrolling and more time chatting!

You can create up to 200 folders and have up to 50 items in each folder, including channels, group chats, and 1-on-1 chats. The order of folders and their contents can be adjusted by clicking-and-dragging.

Folders are personal and just for you. No other users will see your folder names or be impacted by how you group and organize your chats or channels. Your folders and organization are also synced with your account, so the organization follow you from device to device. 

This article covers:

Prerequisites for folders in Zoom Chat

  • Zoom desktop client
    • Windows: 5.10.0 or higher
    • macOS: 5.10.0 or higher

Limitations of folders for Zoom Chat

  • Maximum of 200 folders and up to 50 items in each folder, including channels, group chats, and 1-on-1 chats.
  • Each channel, group chat, and 1-on-1 chat can only be in one location at a time, including both folders and the Starred section.
  • Folders cannot be shared between users.
  • Duplicate folder names cannot be used.
  • Dragging items to rearrange is only available in folders, and does not include the Starred section, which remains sorted alphabetically.

How to create folders in Zoom Chat

Creating your first folder

  1. Open the Zoom desktop client and sign in.
  2. Click the  Chat tab.
  3. On the left panel above the Starred section, click the  Create a Folder option.
    The Create a Folder window will open.
  4. In the Folder Name section, provide a name for this folder.
  5. In the Add Contacts, Chats, or Channels section, recent chats and channels are shown by default or you can begin typing names of specific contacts, group chats, and channels you want to include in this folder.
    Note: This can be adjusted after you finish creating the folder.
  6. Click Create Folder.

The new folder will appear on the left panel above the Starred section and is easily distinguished by the folder  icon. Clicking on the folder icon or name will open the folder, listing the contained chats and channels.

Creating additional folders

After creating your first folder, new folders can be created from any chat or channel.

  1. At the top left of the chat or channel window, click the button.
  2. Click Create a Folder.
  3. In the Folder Name section, provide a name for this folder.
  4. In the Add Contacts, Chats, or Channels section, recent chats and channels are shown by default or you can begin typing names of specific contacts, group chats, and channels you want to include in this folder.
    Note: This can be adjusted after you finish creating the folder.
  5. Click Create Folder.

How to manage folders

Manually assigning a chat or channel to a folder

You can add a chat or channel to an existing folder from within that chat window:

  1. At the top left of the chat or channel window, click the  button.
  2. Below the Move to Folder section, click one of the folder names listed to move this chat or channel to that folder.

Alternatively, you can add any chat or channel to a folder from the left side panel:

  1. Hover over a chat or channel and click the .
  2. Click Move to Folder and select the folder you want to move it to.

Adding and organizing folders with drag and drop

You can easily drag and drop chats and channels between folders, Chats, Channels, and Starred sections to reassign them, as well as within folders to create a custom order of items in that folder.

Chats and channels dropped into the Starred, Chats, or Channels sections will be sorted either alphabetically (Starred section) or by most recent (Chats and Channels sections).

Editing and deleting folders

  1. To the right of the folder name, click the ellipses  button.
    The following options are provided:
  2. Create a new folder: Another method to create an additional folder.
  3. Edit Folder: Edit the name and assigned chats and channels.
  4. Delete: Delete the selected folder. Any assigned chats and channels will be placed in their default section, either Channels, Chats, or Recents, depending on your sidebar settings.

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