Sending audio and video messages in Zoom Team Chat

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Users can send short audio and video messages to others. Asynchronous audio and video messages allow users the time to consider their responses and then record as needed to provide thoughtfully crafted responses, with the added personal touch and emotional context that audio and video provide.

This article contains:

Prerequisites for audio and video messages

Sending audio messages

  • Zoom desktop client
    • Windows: version 5.2.0 or higher
    • macOS: version 5.2.0 or higher
    • Linux: version 5.7.0 or higher
  • Zoom mobile app
    • Android: version 5.2.0 or higher
    • iOS: version 5.2.0 or higher

Sending video messages

  • Zoom desktop client
    • Windows*: version 5.10.0 or higher
    • macOS*: version 5.10.0 or higher
  • Zoom mobile app
    • Android: version 5.10.0 or higher
    • iOS*: version 5.10.0 or higher

*Note: Recording video messages with virtual background or touch-up appearance requires version 5.12.0 or higher and a device that supports virtual backgrounds

How to enable or disable audio or video messages

Account

To enable or disable audio or video messages for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then IM Management.
    Note: If you signed up for a new Zoom account after August 21, 2021; or the New Admin Experience is enabled on your account, IM Settings have been moved to Account Settings under the Zoom Chat tab.
  3. Click the IM Settings tab.
  4. Under Sharing, click the following toggles to enable or disable them:
    • Audio Message
    • Video Message
      Note: The Video Message feature must be enabled by Zoom.
  5. If a verification dialog appears, click Enable or Disable to verify the change.
  6. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Groups

Note: If you signed up for a new Zoom account after August 21, 2021; or the New Admin Experience is enabled on your account, IM groups have merged with Groups. Learn how to create groups and change group settings.

To enable or disable audio or video messages for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit IM groups.
  2. In the navigation menu, click Account Management then IM Management.
  3. On the IM Groups tab, click the applicable group name from the list.
  4. Click Advanced Settings.
  5. Under Sharing, click the following toggles to enable or disable them:
    • Audio Message
    • Video Message
      Note: The Video Message feature must be enabled by Zoom.
  6. If a verification dialog appears, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.

How to send audio or video messages in Zoom Team Chat

Sending an audio message

  1. Below the chat box, click the Audio button.
    Zoom will open the audio recorder.
  2. Click the recording  button to begin recording audio.
    Your default microphone is used to record an audio message up to 60 seconds long.
  3. Click the stop  button to end the recording.
  4. Click the play  button to listen to your recording, then click the send  button to send the audio message.
    The message will be sent to the chat or channel and can be listened to, reacted to, replied to, and pinned.

Sending a video message

  1. Below the chat box, click the  Video button.
    Zoom will open the video recorder.
  2. (Optional) Click the virtual background button to adjust the background or touch-up appearance options for your video message. 
    Note: This requires version 5.12.0 or higher and a device that supports virtual background. By default, your meeting virtual background choice is used for video messages. 
  3. Click the Record  button to begin recording audio and video.
    Your default microphone and camera are used to record a video message up to 3 minutes long.
  4. Click the stop  button to end the recording.
  5. In the middle of the video preview, click the play  button to view to your recording
  6. Click Retake  to record a replacement video, or click the Send  button to send the video message.
    The video message will be sent to the chat or channel and can be viewed, reacted to, replied to, and pinned.

Note: Sending a video message is currently only supported on Windows and macOS.

Sending an audio message

  1. To the right of the chat box, tap the mic  icon .
    Zoom will open the audio recorder.
  2. Tap the Start  button to begin recording audio.
    Your default microphone is used to record an audio message up to 60 seconds long.
  3. Tap the stop  button to end the recording.
  4. Tap the play  button to listen to your recording, or tap X Cancel to discard the audio recording.
  5. Tap the Send  button to send the audio message.
    The message will be sent to the chat or channel and can be listened to, reacted to, replied to, and pinned.

Sending a video message

  1. To the left of the chat box, tap the more icon  .
  2. Tap the Record Video  button.
    Zoom will open the video recorder. You can record your video message in portrait or landscape mode.
  3. (Optional) Tap the virtual background button to adjust the background or touch-up appearance options for your video message. 
    Note: This requires version 5.12.0 or higher on iOS (Android currently not supported) and a device that supports virtual background. By default, your meeting virtual background choice is used for video messages. 
  4. Tap the record  button to begin recording audio and video.
    Your default microphone and camera are used to record a video message up to 3 minutes long.
  5. Tap the stop  button to end the recording.
  6. In the middle of the video preview, tap the play  button to view to your recording
  7. Tap Retake to record a replacement video, or tap the send  button to send the video message.
    The video message will be sent to the chat or channel and can be viewed, reacted to, replied to, and pinned.

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