Viewing user feature entitlement reports

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Zoom Phone user feature entitlement reports allow admins to view phone users that have access to the certain features.

You can see a summary of phone users or see a list of specific phone users with access to these features. To learn more about enabling or disabling features, see a list of Zoom Phone policy settings.

Note: User feature entitlement reports are separate from the Zoom Phone usage reports.

This article covers:

Prerequisites for viewing user feature entitlement reports

  • Business, or Education account
  • Account owner or admin privileges
  • Zoom Phone license (any license that includes Zoom Phone Pro features)
  • Zoom Phone Power Pack add-on

How to view user feature entitlement reports

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Analytics & Reports.
  3. Click User Feature Entitlement Reports.
  4. Use the these options to filter data:
    • Key User Settings Percentages: Displays the percentage of total users in the account that have access to each feature. Click the elipses icon (...) to select more feature to display.
    • Site drop-down menu: If you have multiple sites, select the site to only view data from a specific site.
    • Export: Export data currently viewable in the table to a CSV file.
    • Search by department / Search by cost center: If you've configure departments or cost centers, enter keywords to search by the assigned department or cost center.

Available data

The following information is available in user feature entitlement reports:

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