Viewing Feature Entitlement and Membership Reports

Zoom Phone Feature Entitlement and Membership Reports ( previously named User Feature Entitlement Reports) allow admins to view phone users with access to certain features.

You can see a summary of phone users or see a list of specific phone users with access to these features. To learn more about enabling or disabling features, see a list of Zoom Phone policy settings.

Note: Feature Entitlement and Membership reports are separate from the Zoom Phone usage reports.

This article covers:

• How to view user feature entitlement reports
• Available data

Prerequisites for viewing user feature entitlement reports

• Business, or Education account
• Account owner or admin privileges
• Zoom Phone license (any license that includes Zoom Phone Pro features)
• Zoom Phone Power Pack add-on

How to view user feature entitlement reports

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Analytics & Reports.
3. Click User Feature Entitlement Reports.
4. Use these options to filter data:
   
   • Key User Settings Percentages: Displays the percentage of total users in the account that have access to each feature. Click the ellipsis icon (...) to select more features to display.
   • Site drop-down menu: If you have multiple sites, select the site to only view data from a specific site.
   • Export: Export data currently viewable in the table to a CSV file.
   • Search by department / Search by cost center: If you've configure departments or cost centers, enter keywords to search by the assigned department or cost center.

Available data

The following information is available in user feature entitlement reports:

• Name: Profile display name and email of the phone user.
• Ext: Extension number of the phone user.
• Department / Cost Center (only visible if you configured departments or cost centers): Associated department or cost center of the phone user.
• Site (only visible if you have multiple sites): Associated site of the phone user.
• Visible features:
  • Assistant for
  • Automatic Call Recording
  • Ad-hoc Call Recording
  • Call Overflow
  • Call Transferring
  • Call Forwarding to External Numbers
  • Call Handling Ring Mode
  • Call Handling & Forwarding
  • Call Queues
  • Call Pick Groups
  • Delegation
  • Device Type
  • Elevate a Call to a Meeting
  • Hand Off to Room
  • International SMS
  • Mobile Switch to Carrier
  • Outbound Caller ID
  • Personal Voicemail & Videomail
  • Phone Numbers
  • SMS
  • Time Zone
  • User Status
  • VM Greeting in Business Hours