System limitations for Zoom Events hosts

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Zoom Events offers event management with many features, such as branded events hubs, registration and ticketing, and enhanced reporting. Some of these features have limitations based on maximum ticket capacity, Zoom Events licensing, payment methods, and so on.

You can also review the image and video specifications for Zoom Events hosts. For details, please visit Image and video specifications for Zoom Events hosts.

This article covers:

Prerequisites for Zoom Events

  • Zoom desktop client
    • Windows: 5.7.6 or higher
    • macOS: 5.7.6 or higher
  • Zoom mobile client
    • iOS: 5.7.6 or higher
    • Android: 5.7.6 or higher
  • Pro, Business, Enterprise, or Education account
  • Zoom Events license

Notes:

  • There is a dependency with Windows' Webview package for Windows platform; while version 5.7.6 does support Zoom Events, it may cause a blank lobby experience for hosts.
  • For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

Limitations for Zoom Events accounts

While access to Zoom Events is generally available worldwide, whether a user can register for and join an event, as well as the ability to host free and/or paid events, is determined by which country or region the user—host or attendee—is located in.

For more information, please visit Geographic availability for Zoom Events.

Attendees

All attendees will need a Zoom account to register and attend a Zoom Event. All that is needed is a free Basic Meetings account.

Hosts

Similar to Zoom Webinars, you must have a Meetings license to purchase a Zoom Events license. Purchasing Zoom Events gets you everything you would get with a Zoom Webinars license, plus the added features.

Similar to Zoom Webinars capacity tiers, Zoom Events can support up to 50,000 Attendees. For events with more than 10,000 people, contact sales.

During a Zoom Events conference:

  • A limit of up to 500 conference sessions can be scheduled per event conference.
  • A maximum number of 15 sessions being livestreamed to the lobby will appear in the event lobby, but only 5 will be shown in the main lobby at a time. If more than 5 sessions are livestreaming to the lobby, attendees will be able to scroll and see each livestream.
    Note: Event organizers can configure lobby-livestream details such as rotation times, cover images, and custom image or video.

Limitations for ticket capacity for Zoom Events

The event ticket capacity depends on the number of attendees that your Zoom Events license allows for. The maximum number of participants that your Zoom Meetings license allows for has no effect on the event ticket capacity for your Zoom Events.

For more information, please visit the Support article on the maximum ticket capacity for Zoom Events.

Limitations for event duration limit

Your meeting will automatically end based on the idle time, type of account, and the number of participants. These time limits apply to meetings and webinars regardless of the device used to start the meeting (client, app, or phone).

Limitations for event sessions

Lobby livestreamed sessions

Zoom Events can support all sessions that have opted to livestream to the lobby. There is no limit to the number of sessions to be livestreamed in the lobby concurrently.

However, at any given time, an attendee can only see up to 5 active livestreams in the lobby (with the option to scroll through the livestreams). Loading latency may incur when more than 5 livestreamed concurrent sessions are configured.

Note: Expo livestreaming sessions do not stream to the lobby and are excluded from the number of concurrent livestreamed lobby sessions.

Limitations for scheduling Zoom Events with PayPal

Zoom Event hosts can create and schedule paid events on any date.

When you create a paid event and PayPal is the online payment platform linked to your Zoom Events hub, your event's paid ticket registration will not be available for attendees until 29 days before your paid event is scheduled to start.

If your Zoom Events hub is linked to both a PayPal business and Stripe account, your event's paid ticket registration will not be available until 12 months before your paid event is scheduled to start.

Limitations for scheduling Zoom Events with Stripe

Zoom Event hosts can create and schedule paid events on any date.

Only the attendee paid ticket registration is limited for up to 12 months before a paid event is scheduled to start. For accounts outside the US, the attendee paid ticket registration will start within the next 89 days from the event publication date.

When you create a paid event and Stripe is the online payment platform linked to your Zoom Events hub, your event's paid ticket registration will not be available for attendees until 12 months before your event is scheduled to start.

If your Zoom Events hub is linked to both a Stripe and PayPal Business account, your event's paid ticket registration will also not be available for attendees until 12 months before your event is scheduled to start.

Limitations for conference events

The conference event uses meetings and webinars to run a multi-day event that contains multiple tracks and multiple sessions. The conference event has the following limitations:

Basic Information tab

  • The Conference Name has a maximum character limit of 75 characters.
  • A conference can only have 1 Category.
  • A conference can only have a maximum of 5 tags.
  • A conference can have a maximum of 6 dates.
  • You can add up to 20 co-editors.

Conference Profile tab

  • The cover image size of 1920x1080 pixels is recommended. Only a JPG/JPEG/PNG file not exceeding 10MB can be used.
  • You can add 1 additional video. The maximum video length is 60 seconds and the maximum video size is 50 MB, MP4 files only.

In-session Branding tab

  • You can only add 1 Webinar Wallpaper.
  • You can add up to 20 Name Tag Design templates.
  • You can add up to 20 Virtual Backgrounds.
  • The maximum number of users for in-session branding is unlimited, but generally, a session will not exceed 1,000 users.

Sessions tab

  • There currently is no maximum number of total sessions that hosts can add to an event.
  • The session Title has a maximum character limit of 200 characters.
  • The session Duration has a maximum time limit of 24 hours and 45 minutes.
  • You can add only 1 Session Image. An image size of 1920x1080 pixels is recommended. Only a JPG/JPEG/PNG file not exceeding 10MB can be used.
  • You can add only 1 Session Video for attendees to view.
  • You can add up to 200 speakers in a session. However, this also depends on the capacity.
  • You can add up to 200 alternative hosts in a session. However, this also depends on the capacity. You cannot have more than 1,000 alternative hosts.
  • You can add up to 200 panelists in a session. However, this also depends on the capacity. You cannot have more than 1,000 panelists.
  • There currently is no maximum number of total tracks in a session.
  • There currently is no maximum number of Product, Level, and Audience tags.
  • You can add up to 20 total interpreters for each session.
  • You can add up to 50 polls/quizzes per session.
    • A basic poll/quiz has a maximum limit of 10 questions.
    • An advanced poll/quiz has a maximum limit of 50 questions.

Speakers tab

  • There currently is no maximum number of total conference speakers.
  • You can only add 1 Speaker Photo. The recommended image size is 160x160 pixels. The image format is only JPG/JPEG/PNG up to 2MB.
  • The Speaker’s Name has a maximum character limit of 128 characters. It also has a maximum character limit of 20 Chinese characters.
  • You can only add 1 Company Logo image. The recommended size is 160x160 pixels recommended. The image format is only JPG/JPEG/PNG up to 2MB.
  • The Speaker’s Biography has a maximum character limit of 2,000 characters.

Sponsors tab

  • Expo can have up to 100 sponsors per event.
  • Each sponsor can have up to 20 sponsor representatives.

Expo tab

  • Expo can have up to 100 sponsored booths.
  • Expo can have up to 200 non-sponsored booths.
  • Each non-sponsored booth can have up to 20 booth representatives per booth owner.
  • Expo can have up to 300 total booths per event.
  • Expo can have up to 20 sponsor representatives.
  • Expo can have an unlimited number of Expo sessions–but those sessions are included as part of the total number of the event’s (Expo and non-Expo) sessions. The total maximum capacity of sessions is currently 5,000.
  • Only 1,500 concurrent users can be on the Expo floor per event.

Advanced Options tab

The Conference Lobby advanced option has the following limitations:

  • The conference lobby can be open for attendees 365 days before the event start date.
  • The conference lobby close date can be scheduled 365 days after the event date(s).

The Survey advanced option has the following limitations:

  • Event survey: You can only add 1 event survey.
    • The event survey has a maximum limit 10 of questions.
  • Session Survey: You can only 1 survey per session.
    • The session survey has a maximum limit of 10 questions for each survey.

Tickets tab

  • You can add up to 3 Privacy Policy Links in Registration Requirements.
  • The maximum number of total tickets depends on the number of attendees that your Zoom Events license allows for. Ensure that the number of total tickets does not exceed Zoom Events license capacity.
  • The Ticket Name has a maximum character limit of 128 characters.
  • The ticket Description has a maximum character limit of 140 characters.
  • You can add a maximum number of 5,000 user emails to the guest list for each ticket type.
    Note: This is just the invited guest list; the actual registered attendee number will be less than it. This is also subject to capacity limitation.
  • You can add up to 50 members of specified company domains for each ticket type.
  • You can add a maximum of 100 custom registration questions to your event.

Limitations for Host Analytics Dashboard (Analytics & Control)

The Host Analytics Dashboard for conference events has the following limitation:

  • You can add up to 20 moderators.

Limitations for entering CSV file information for Zoom Events

Entering CSV file information for Zoom Events has the following limitations:

  • Event organizers cannot assign themselves as a panelist or speaker.
  • You cannot have duplicate email addresses in the same line as duplicate roles.
  • When adding email addresses for speakers, use the same email address the speaker will use to sign in to Zoom.

Limitations for the hub content library media

The hub content library has the following limitations:

  • Users can only upload a total of 1,024 files in the content library per hub.

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