Zoom Phone optimization for VDI

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Similar to the optimized meeting experience, the VDI plugin offloads Zoom Phone media on select operating systems and virtual desktop agents. This creates a high-quality experience through a direct network connection to the plugin and processes the media on the local machine.

Prerequisites for Zoom Phone optimization

  • Organizations using Citrix XenDesktop or VMware Horizon server published desktop, or Windows Remote Desktop
  • Citrix Workspace, VMWare Horizons, AVD client or Windows remote desktop client
    Note: Citrix Workspace app from Microsoft store is not supported.

Supported platforms for Zoom Phone optimization

As of release 5.9.0, the following table displays which platforms are supported for Zoom Phone optimization:

  Citrix VMWare Azure Virtual Desktop (AVD)
HP ThinPro
Dell ThinOS  

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