Viewing the Zoom Phone phones & devices dashboard

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The Phones & Devices dashboard contains a global heatmap of phones and devices that are online or offline for the entire account or specific site. For example you can view the metric to see the number of desk phones that are assigned, then drill in to see the name of the users they are assigned to and their location.

This article covers:

Prerequisites for viewing the Zoom Phone phone & devices dashboard

  • Business, Education, Enterprise account
  • Account owner or admin privileges
  • Zoom Phone license

How to view the phone & devices dashboard

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Dashboard.
  3. Select the Zoom Phone tab, then click Phones & Devices.
  4. (Optional) If you have multiple sites, click the drop-down in Phones & Devices Global Heatmap to filter data by site.
  5. (Optional) To customize the summary chart, on the top right click the three dots , then select Customize Summary Chart. In the pop-up dialog box select the following as desired:
    • Online Phones
    • Assigned Phones
    • Users with Phones
    • HaaS Phones (visible only if using HaaS Phones)
  6. Click Save.

Dashboard sections and metrics

You can access the following sections and metrics in the phones & devices dashboard.

Note: For the metric below, admins can see the breakdown for different types of hardware phones such as desk phones, conference phones, cordless, analog telephone adapter, paging and intercom, and others.

Online Phones

Displays the overall number of online/offline devices versus the total number of assigned phones

  • Hover over the circle or a device type, then click Drill in to view the list of devices that are online or offline to display the display name of the devices, vendor/model, mac address, category, etc.

Assigned Phones

Displays the total number of assigned phone devices versus the total number of hardware phones within the account.

  • Hover over the circle or a device type, then click Drill in to view the list of device types that are assigned or unassigned to display the display name of the devices, vendor/model, mac address, category, etc.

Users with Phones

Display the percentage number of users with assigned phone devices versus the total number of phone users.

  • Hover over the circle or a device type, then click Drill in to view the list of users that are using a phone and display the display name of the devices, vendor/model, mac address, category, etc.

HaaS Phones

Display the share of device types that are HaaS being used.

Notes: This section is visible when using Zoom Phone Hardware as a Service (HaaS).

Hover over the circle or click on the desired device type and display the name of the devices, vendor/model, mac address, category, etc.

Phones & Devices Global Heatmap

Display a global glance view of hardware phones that are online/offline.

Notes:

  • The heatmap is refreshed every 10 minutes to get the latest hardware phone’s status.
  • If your account doesn’t use multiple sites, the heatmap will not show up.
    • On the right side, click the site drop-down menu to select a site (if you are using multiple sites you can select multiple sites), or hover over the global map, then click Drill in to view the list of online or offline devices at that location, and display the display name of the devices, vendor/model, mac address, category etc.

Additional Zoom Phone dashboards

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