Address book fields for contacts

Agents can customize these fields when using the Profile tab to add or edit a contact.

Admin and supervisors can also customize these address book fields when using the Zoom web portal to add or edit a contact.

This article covers:

• Required fields
• Optional fields

Prerequisites for adding or editing a contact

• Using Zoom desktop client: Zoom desktop client for Windows or macOS, 5.9.3 or higher
• Using Zoom web portal: Account owner or admin privileges
• Pro, Business, or Education account
• Zoom Contact Center license

Required fields

• Display name: The customer's display name.
• Phone number: The customer's caller ID number. Click Add Number to add more phone numbers.
• Email: The customer's email address. Click Add Email to add more email addresses.
• Address book: The address book that the caller belongs to. You can assign multiple address books to the user. Address books are determined by your admin.

Optional fields

• Location (Optional)
• Account number (Optional)
• Company (Optional)
• Role (Optional)

Note: If you see other fields that's not covered in this article, they are custom address book variables.