Zoom error code 10004

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Addressing this error depends on which category it belongs to:

  • You received an error code after your macOS desktop client failed to perform an auto-update. 
  • You received an error code in some other scenario.

How to fix the macOS desktop client auto-update issue

Devices running macOS 13 Ventura beta 5 or higher with Zoom desktop client versions 5.11.6 - 5.12.0 may encounter this error when updating the desktop client. 

To resolve the issue, visit the Download Center and manually install the newest version of the desktop client. 

Note: IT deployments using a .plist file are unaffected

What to do when you receive this error code in all other scenarios

Submit a request to Zoom Support for troubleshooting assistance. Please provide the following:

  • What operating system you are using
  • What you were doing when you received this error
  • Meeting ID, if in a meeting or trying to join/start a meeting

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