Managing centralized payment solutions

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Zoom Events provides a centralized location to manage payment and billing information for all hubs that fall under a corporate-level account. From the centralized location, you can apply or remove the payment solution and billing information used for all hubs.

This article covers:

Prerequisites for managing centralized payment solutions

  • Zoom desktop client
    • Windows: 5.8.6 or higher
    • macOS: 5.8.6 or higher
  • Zoom mobile client
    • iOS: 5.8.6 or higher
    • Android: 5.8.6 or higher
  • Pro, Business, Enterprise, or Education account
  • Account owner or admin privileges

How to manage corporate-level payment solution and billing information

Allow all hubs to create paid events and add fundraisers

Account owners or admins will be able to select whether or not hubs under the account can create paid events or not, in addition to enabling the fundraising feature for use in events. If hubs can create paid events, then account owners and admins can select whether hubs must use the payment solution and billing address listed at the corporate account or whether they can designate their own payment solution and billing address.

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Manage.
  3. In the top-left corner under Organization, click Billing Management.
  4. Click the Hub Control tab.
  5. (Optional) Under Setting, click the Allow all hubs to create paid events toggle; the Hub List section will appear.
  6. (Optional) Under Hub List and to the right of the hub you want to manage, click the drop-down menu :
    • Allow Hub to Add Billing Info: Select to allow hubs to add a payment solution and input a billing address that is different from the corporate account.
    • Use Corporate Billing Info: Select to require hub to use the payment solution, billing address, and tax information (if applicable) that are listed under the corporate account.
      Note: When selected, the Billing Information and Cancellation Policy tabs will be removed from the hub's navigation menu of affected hubs.
  7. (Optional) Under Setting, click Allow all hubs to add fundraising in future events; when enabled, adding fundraisers will be allowed and the fundraising section will appear in the Conference Profile section when creating a conference, and the Event Profile section when creating an event.
    Note: Enabling or disabling the toggle will affect existing hubs and events only, and will have no affect on hubs and events that are created after enabling or disabling the toggle.

Set corporate-level payment solution and billing address

The account owner or admin must link a Stripe or PayPal payment solution to the corporate-level account before any hub under the account is allowed to create paid events or not.

Set corporate-level payment solution

The corporate-level payment solution is the mandatory payment solution used by all hubs under the account if hubs are allowed to create paid events but are required to use the listed corporate-level payment solution.

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Manage.
  3. In the top-left corner under Organization, click Billing Management.
  4. Click the Hub Control tab.
  5. Select the payment solution you want to add:
    • Click Create and Link to add a Stripe payment account
    • Click Link to add a PayPal payment account

Set corporate-level billing address

The corporate-level billing address is the billing address listed for all hubs under the account if hubs are allowed to create paid events but are required to use the listed corporate-level payment solution.

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Manage.
  3. In the top-left corner under Organization, click Billing Management.
  4. Click the Billing Information tab and enter the required information.
    Note: Your address is used to calculate tax and for other purposes as stated in the Zoom Events Privacy Statement.
  5. Click Save as New Address.

Disallow all hubs to create paid events

All hubs under the corporate-level account must have all of the following activities closed out before you will be able to disable the Allow all hubs to create paid events toggle:

  • Published events with sales of paid tickets
  • Paid events
  • Pending transactions
  • Pending payout for a completed event

To disallow all hubs from creating paid events:

  1. Sign in to Zoom Events.
  2. In the top-left corner, click Billing Management.
  3. Click the Hub Control tab.
  4. Under Setting, click the Allow all hubs to create paid events toggle.

How to set hub-level payment solution and billing information

Even when hubs are allowed to create paid events, and use a different payment solution and billing address, the hub can still use the payment solution and billing address listed at the corporate-level account.

Set hub-level payment solution

If a hub is allowed to create paid events, the account owner, admin, or hub owner will be able to set a payment solution and billing address that is different from what is listed under the corporate-level account. A hub must have a payment solution linked to it—either the payment solution linked at the corporate-level account or the hub's own payment solution—before it is able to create paid events.

To set a hub's payment solution:

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Manage.
  3. In the left navigation menu, click the hub dropdown menu and select the hub you want to set the payment solution.
  4. Click Billing Information.
  5. Click the Payout Methods tab.

If a payment solution set at the corporate level is linked to the hub:

  1. Click Unlink.
  2. Select the payment solution you want to add:
    • Click Link New Account to add a new Stripe payment account.
    • Click Link New Account to add a new PayPal payment account.

If a payment solution set at the corporate level is not linked to the hub, under Stripe or PayPal:

  • Click Use Corporate Account to use the payment solution listed under the corporate-level account.
  • Under Stripe or PayPal, click Link New Account to add a new Stripe or PayPal payment solution.

Set hub-level billing address

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Manage.
  3. In the left navigation menu, click the hub dropdown menu and select the hub you want to set the billing address.
  4. Click Billing Information.
  5. Click the Billing Information tab.
  6. Enter the required information or click Use Corporate Billing Address.
    Note: If Use Corporate Billing Address is selected, the hub will inherit the tax information (if applicable) that is applied to the corporate account.

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