Using conference lobby chat

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Chat in a conference event allows for attendees to interact with each other, in addition to giving the hosts and sponsors the opportunity to communicate with their attendees. To use the chat feature as an attendee, your account admin must have the Zoom Chat feature enabled for your account.

Notes:

  • If the host creating the event has chat disabled (either in their personal settings or by the account admin), chat will not be available for the event.
  • If a user has their chat disabled (either in personal settings or by their account administrator), they will not be able to participate in chat regardless of the host settings.
  • Upon entering the event, attendees will see the default Main Lobby Chat in the right panel.

This article covers:

Prerequisites for using conference lobby chat

  • Zoom desktop client:
    • Windows: 5.8.6 or higher
    • macOS: 5.8.6 or higher
  • Zoom mobile app:
    • Android: 5.8.6 or higher
    • iOS: 5.8.6 or higher
  • Zoom Events web browser:
    • Chromium Edge: 80 or higher
    • Google Chrome: 53.0.2785 or higher
    • Safari: 10.0.602.1.50 or higher
    • Firefox: 76 or higher
    • Internet Explorer: 10 or higher
      Note: Microsoft has ended support for Internet Explorer (IE) 11 on August 17, 2021. Based on this date, Zoom has ended support for IE on September 30, 2021. Users can still use Zoom on IE after this date but we will no longer be supporting IE, fixing issues related to IE, or offering any customer support related to IE.
  • Basic user

How to use conference lobby chat for the desktop client

Understand the chat panel's navigation view in the desktop client

In the Chat panel's navigation view, attendees will see chat notifications. Private chats have numbered notifications (e.g. 1:1) and public chats have general notifications (e.g. lobby chats).

Additionally, when you view the list of all attendees in chat, you can see the number of event participants. After 1,000 users join the lobby chat, the total number of participants will be displayed as 1,000+, 2,000+, and so on.

Note: The first five users displayed at the top of the list will be users with special roles in the event, followed by the most recent active participants. The special roles will be listed by order of priority:

  1. Host
  2. Moderator
  3. Speaker
  4. Sponsor
  5. Exhibitor
  6. Interpreter

When you're in a chat, the back navigation arrow back-arrow-button.png will always be visible; click this to enter the navigation view from a chat view. The navigation view includes:

  • Main Lobby Chat channel: When you click this, you enter the lobby's main chat.
  • Connections: When you click this, you will view your list of connections, at this event, and any pending connection requests.
  • Chats: This includes all 1:1 chats at this event. You can click this dropdown to expand or minimize your 1:1 chats. When you click a chat, you will enter that specific chat channel.
  • Sessions: This includes the chat channel for each session that you're registered for; the chat channels will be named after the session's name. You can click the Sessions dropdown to expand or minimize your sessions' chats. When you click a chat, you will enter that specific chat channel.
  • Sponsors: This includes the chat channel for each sponsor that you interact with. You can click the Sponsors dropdown to expand or minimize your sponsors' chats. When you click a chat, you will enter that specific chat channel.

View active users in chat

At the top of your current chat channel, other attendees' avatars are displayed, along with the number of active participants in chat. When you click the active number, the chat's participant list will appear, displaying all chat participants in your current chat. In the chat's participant list, attendees' Zoom Events names and avatars are shown. 

With the participant list, you can view the following:

  • All chat participants in your current chat (up to 100 participants) in a single-scrolled list
  • Participants ordered alphabetically (based on first name)
  • Search bar (to search by a participant's name)

Additionally, in the participant list, you can hover your mouse over a participant's avatar to display their profile card. 

Note: This feature is limited to active chat participants only (people who actually sent messages in chat) and to the 100 last active people (maximum).

View special role users in chat

Special role users in the chat will be differentiated by a different bubble color with their role displayed next to their name.

These special roles will be differentiated in the chat:

  • Host
    • Host
    • Alternative host
  • Speaker
    • Panelist
    • Primary speaker
    • Speaker
  • Sponsor
    • Sponsor
    • Sponsor representative
  • Moderator
  • Interpreter

How to use chat on the desktop client

  1. Join a conference event lobby.
  2. In the Chat panel, find and click the chat that you want to access.
    • View, enter, and reply to chat messages in the chat channel.
      Other event participants will see your messages; they can react and respond to your messages.
    • Hover your mouse over a message, and under the message, click the reaction reaction-button_chat.png button to send a reaction to other participants' chat messages.
    • In the top left of the chat view, click the back back-arrow-button.png arrow to return to the Chat panel's navigation view.
    • To upload files (in a private chat), click the file upload files-button.png button , then select your file.
      Note: Attendees can upload files in private chats only.

Notes:

  • Attendees can only send URLs and upload files in private chats only.
  • Hosts and moderators can upload files and send URLs in public chats.

How to add contacts from chat

You can add other attendees as contacts directly from the lobby chat.

How to report a user

  1. In a chat conversation, hover your mouse next to the user's name.
  2. Hover over and click the ellipses more-button__1_.png.
  3. Click Report User.
  4. In the What happened? box, click the dropdown menu and select an option.
    • (Optional) Check Include desktop screenshot to provide a screenshot with the report.
    • (Optional) Click View Screenshot to view the screenshot you are including.
  5. In the Report to box, click the dropdown menu and select an option.
  6. Click the Submit button.

You will submit a report to the Trust & Safety team.

How to block a user

  1. In a chat conversation, hover your mouse next to a user's name.
  2. Hover over and click the ellipses more-button__1_.png.
  3. Click Block User.

How to unconnect from a user

  1. In a chat conversation, hover your mouse next to a user's name.
  2. Hover over and click the ellipses more-button__1_.png.
  3. Click Unconnect.

How to use conference lobby chat for the web browser

How to use conference lobby chat on desktop and mobile web browsers

To use the chat feature as an attendee, your account admin must have the Zoom Chat feature enabled for your account.

Notes:

  • If the host creating the event has chat disabled (either in their personal settings or by the account admin), chat will not be available for the event.
  • If a user has their chat disabled (either in personal settings or by their account administrator), they will not be able to participate in chat regardless of the host settings.
  • Upon entering the event, attendees will see the default Main Lobby Chat in the right panel.

Desktop web browser chat panel's navigation view

In the Chat panel's navigation view, attendees will see chat notifications. Private chats have numbered notifications (e.g. 1:1) and public chats have general notifications (e.g. lobby chats).

Additionally, when you view the list of all attendees in chat, you can see the number of event participants. After 1,000 users join the lobby chat, the total number of participants will be displayed as 1,000+, 2,000+, and so on.

Note: The first five users displayed at the top of the list will be users with special roles in the event, followed by the most recent active participants. The special roles will be listed by order of priority:

  1. Host
  2. Moderator
  3. Speaker
  4. Sponsor
  5. Exhibitor
  6. Interpreter

When you're in a chat, the back navigation arrow back-arrow-button.png will always be visible; click this to enter the navigation view from a chat view. The navigation view includes:

  • Main Lobby Chat channel: When you click this, you enter the lobby's main chat.
  • Connections: When you click this, you will view your list of connections, at this event, and any pending connection requests.
  • Chats: This includes all 1:1 chats at this event. You can click this dropdown to expand or minimize your 1:1 chats. When you click a chat, you will enter that specific chat channel.
  • Sessions: This includes the chat channel for each session that you're registered for; the chat channels will be named after the session's name. You can click the Sessions dropdown to expand or minimize your sessions' chats. When you click a chat, you will enter that specific chat channel.
  • Sponsors: This includes the chat channel for each sponsor that you interact with. You can click the Sponsors dropdown to expand or minimize your sponsors' chats. When you click a chat, you will enter that specific chat channel.

View special role users in chat

Special role users in the chat will be differentiated by a different bubble color with their role displayed next to their name.

These special roles will be differentiated in the chat:

  • Host
    • Host
    • Alternative host
  • Speaker
    • Panelist
    • Primary speaker
    • Speaker
  • Sponsor
    • Sponsor
    • Sponsor representative
  • Moderator
  • Interpreter

View active users in chat

At the top of your current chat channel, other attendees' avatars are displayed, along with the number of active participants in chat. When you click the active number, the chat's participant list will appear, displaying all chat participants in your current chat. In the chat's participant list, attendees' Zoom Events names and avatars are shown. 

With the participant list, you can view the following:

  • All chat participants in your current chat (up to 100 participants) in a single-scrolled list
  • Participants ordered alphabetically (based on first name)
  • Search bar (to search by a participant's name)

Additionally, in the participant list, you can hover your mouse over a participant's avatar to display their profile card. 

Note: This feature is limited to active chat participants only (people who actually sent messages in chat) and to the 100 last active people (maximum).

Mobile web browser chat panel's navigation view

When you join the conference lobby on your mobile device's web browser, a floating action button Expo_chat.png will appear at the bottom left of your screen. This button will open chat and allow you to enter chat when chat is minimized. When you are in chat, a floating action button exit_chat.png to minimize chat (while chat is maximized) will appear at the bottom left corner of your screen.

The mobile web browser chat contains the same functionalities as the desktop web browser chat's navigation view.

View active users in chat

At the top of your current chat channel, click the 3 vertical dots 3_dots.png, then click View Participants. The chat's participant list will appear, displaying all chat participants in your current chat. In the chat's participant list, attendees' Zoom Events names and avatars are shown. 

With the participant list, you can view the following:

  • All chat participants in your current chat (up to 100 participants) in a single-scrolled list
  • Participants ordered alphabetically (based on first name)
  • Search bar (to search by a participant's name)

Note: This feature is limited to active chat participants only (people who actually sent messages in chat) and to the 100 last active people (maximum).

How to use chat

Notes:

  • Attendees can only send URLs and upload files in private chats.
  • Hosts and moderators can upload files and send URLs in public chats.

Desktop web browser

  1. Join a conference event lobby.
  2. In the Chat panel, find and click the chat that you want to access.
  3. View, enter, and reply to chat messages in the chat channel.
    Other event participants will see your messages; they can react and respond to your messages.
  4. Hover your mouse over a message, and under the message, click the reaction button reaction-button_chat.png to send a reaction to other participants' chat messages.
  5. In the top left of the chat view, click the back arrow back-arrow-button.png to return to the Chat panel's navigation view.
  6. To upload files (in a private chat), click the file upload button files-button.png, then select your file.
    Note: Attendees can upload files in private chats only.

Mobile web browser

  1. Join a conference event lobby from your mobile device.
  2. Tap the floating chat icon Expo_chat.png.
  3. Find and tap the chat that you want to access.
  4. View, enter, and reply to chat messages in the chat channel.
    Other event participants will see your messages; they can react and respond to your messages.
  5. Under a message, tap the reaction button reaction-button_chat.png to send a reaction to other participants' chat messages.
  6. In the top left of the chat view, click the back arrow back-arrow-button.png to return to the Chat panel's navigation view.
  7. To upload files (in a private chat), tap the add button add-button-with-circle-border.png, then tap the file upload button files-button.png to select your file.
    Note: Attendees can upload files in private chats only.

Add contacts from chat

Notes:

  • When you start a new 1:1 chat with an attendee who is not connected with you, you will have the options to Say Hi! or Connect in the new 1:1 chat with them.
  • When you accept a connection, you will share your profile and contact information with this person.
  • When you are chatting 1:1 with another attendee who requested to connect with you, you will see Connection request along with the Ignore and Accept buttons at the top of your 1:1 chat with them.

Attendees can add contacts from chat. They must view another participant’s profile card:

  • Desktop web browser: Attendees can access a profile card by hovering their mouse over an avatar in chat or expo. Then, they can request to Add Contact.
  • Mobile web browser: Attendees can tap another participant's profile card and tap to Add Contact.

If the recipient accepts, they will become a connection of the attendee.

Additional chat list actions

Desktop web browser

  1. In a chat conversation, hover your mouse next to their name.
  2. Hover over and click the ellipses more-button__1_.png.
    • Choose from the following actions:
      • Report User: You will submit a report to the Trust & Safety team. Follow the prompts to submit the report and attach a screenshot of the incident.
      • Block User: By blocking this person, they can no longer send you any chat messages and the person's name will be removed from your chat list (and your name will be removed from their chat list).
      • Unconnect: This removes the contact from your connections list in chat. The contact will no longer have access to your profile and contact information.

Mobile web browser

  1. In a chat conversation, to the right of the contact’s name, tap the 3 vertical dots 3_dots.png.
    • Choose from the following actions:
      • Report User: You will submit a report to the Trust & Safety team. Follow the prompts to submit the report and attach a screenshot of the incident.
      • Block User: By blocking this person, they can no longer send you any chat messages and the person's name will be removed from your chat list (and your name will be removed from their chat list).
      • Unconnect: This removes the contact from your connections list in chat. The contact will no longer have access to your profile and contact information.

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