Managing the Ticketing tab in Zoom Events

The Zoom Events Ticketing tab is where you can add paid ticket types, manage your event's registration window, and manage other ticketing-related customizations. You can also set registration restrictions for attendees and pre-bookmark sessions for your attendees.

Learn more about creating a Zoom Event.

Note: After an event is published, the host can edit their event’s ticket type details even if it already has registrants. The Quantity, Ticket Type Name, Description, Registration Starts/Ends fields are editable and will apply to future registration after they are updated. Additionally, hosts can add to or delete from the guest list.

This article covers:

• Understand setting ticket registration restrictions
  • Understand conditions for setting ticket registration restrictions
• How to access the Ticketing tab in Zoom Events
• How to add ticket types
  
  • Set registration restrictions
  • Set ticket type permissions
    • Configure attendee permissions
    • Populate bookmarked sessions
• How to edit ticket types
• How to delete ticket types
• How to manage ticket cancellation policy
• How to manage attendee access for special roles

Prerequisites for managing the Ticketing tab in Zoom Events

• Pro, Business, Enterprise, or Education account
• Zoom Events Unlimited license or Zoom Events Pay Per Attendee license
• Stripe or PayPal Business account is required to create paid events

Note: For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

Understand setting ticket registration restrictions

To make a ticket private, apply a domain or email address restriction to restrict it to a specific audience, or select the Specified email addresses or Specified company domains checkbox and leave it blank to remove the ticket from registration. These restrictions are applied to anyone who can access the registration link. Control your registration authentication rules in the Links & Event Access tab.
Note: These restrictions will not apply to pre-registrations, group join links, and integrations.

If you do not select the Specified email addresses or Specified company domains checkboxes (under Set Registration Restrictions), any user who can pass the link authentication rules will be allowed to register.

Hosts can use the same registration link for attendees. Invitations through the email allow lists will send an invitation link to those users.

Understand conditions for setting ticket registration restrictions

When hosts select the Specified email addresses or Specified company domains checkbox, the following conditions will apply, depending on what the host specifies:

• If no allow list is specified, any user with the registration link can register for the ticket type.
• If an allow list is applied, only users fitting this criteria will be presented with the ticket type.
• If the checkbox is selected without any domain or email address, this ticket type will not be available in the registration link without a domain or email addresses identified.

Note: If there is a change after the ticket is created, the change will update all future registrations and will not impact previous registrations.

How to access the Ticketing tab in Zoom Events

1. Create a Zoom Event or edit an upcoming event to access the event setup.
2. In the event creation flow navigation menu, click Registration & Join, then click Ticketing.

How to add ticket types

1. Access the Ticketing tab in Zoom Events.
2. Click + Add Ticket Type.
   A panel will appear.
   Note: You can add up to 50 ticket types.
3. For paid events, at the top of the panel, select if the ticket type will be Free or Paid.
   Note: Your ticket type options will depend on your selected event type from the Links & Event Access tab.
4. (Optional) Click the Set Ticket Quantity toggle to enable or disable it. When enabled, set the number of tickets to be made available.
   Note: Ticket quantity must be equal to or less than 1,000,000.
5. (Optional) If the event is a Paid event, enter the ticket cost in the Price field.
   Note: Indirect taxes (VAT, GST, etc.) and other fees may impact the payout you receive as a host. For further information where you may have indirect tax reporting requirements, Zoom Events GST and VAT. Hosts will be responsible for any foreign currency transaction fees charged by the third-party payment processor.
6. Enter the Ticket Type Name (ex. Early Bird, General Admission, etc.).
7. Under What kind of attendee experience do you want?, select from the following options:
   
   • Virtual: The event will only be online.
   • Hybrid: The event will be online and in-person.
   • In-Person: The event will only be in-person.
8. (Optional) Under Ticket Type ID, click the copy icon  to copy the ticket type ID.
9. (Optional) In the Description text box, enter a description for the type of ticket or a message for your attendees.
10. Under Sale Starts, set the start date and time when the tickets will be available for purchase.
    Notes:
    • The attendee-paid ticket registration is limited by the hub’s payment provider requirements. Availability for the paid ticket registration will follow the payment provider’s (Stripe or PayPal) requirements.
    • Attendees can view the paid event registration open date and choose to receive an email reminder to return to the paid event page to complete registration once it’s available.
11. (Optional) Click Customize... to set the Sale Ends date and time when the ticket sale will stop.
    Notes:
    • The Sale Ends date of paid tickets must be set to close on a date that is no later than the event's end date.
    • Before the event lobby is closed, you can set any free ticket type's Sale Ends date to end after the event is over and before the lobby closes, allowing users who did not attend the event to purchase tickets to view the video recordings from the event.
    • You can also click Default to set your Sale date and time to the end of your event.
12. Under Set Registration Restrictions, manage the ticket's registration restrictions.
13. Under Set Permissions, select your ticket's permissions to specific sessions or customize attendee agendas for certain ticket types.
14. Click Save.

Set registration restrictions

These rules restrict the ticket to only a specified audience for registration, after the link authentication rules. Leaving this blank will allow any user who can pass the link authentication rules to register.
Control your registration authentication rules in the Links & Event Access tab.

1. Add a ticket type.
2. Under Set Registration Restrictions, manage the ticket's restrictions by selecting one or both of the following checkboxes:
   • Specified email addresses: Email addresses you add will receive an email invitation.
     • To add users to your event's invite list by email:
       Note: Only users added to the invite list can view and register for this ticket type.
       1. Click Add email address.
          An Add Users to Invite List pop-up window will appear.
       2. Under Enter email addresses, enter email addresses of the users you want to invite, then press Enter. Click X by a user’s email address to remove the user.
       3. Click Save.
       4. (Optional) Click Add to add more users by email.
       5. (Optional) Click View to view your guest list, search for guests, or delete email addresses.
     • To import multiple users' emails to your event's invite list:
       1. Click Add email address.
          An Add Users to Invite List pop-up window will appear.
       2. In the window, select Import email addresses from CSV. 
       3. Drag and drop the CSV file into the window, or click Choose Files to find the CSV file you want to import, then click Open.
          Note: Maximum items must be less than 5,000 per CSV file. The new imports will be added to the existing records.
       4. Once the CSV file has been imported, click Save.
          The number of added specific users will appear under Specified email addresses.
       5. (Optional) To the right of the number of specified email addresses, click View.
          The invited user list will appear.
       6. Manage your invited users:
          • View your invited user list or search for invited users.
          • Delete individual users:
            1. To the right of a user, click the trash icon .
            2. In the confirmation window, click Delete.
          • Delete multiple users:
            1. In the invited user list, select the user checkboxes that you want.
            2. (Optional) Select the Email checkbox to select all checkboxes.
            3. At the top of the box, click Delete.
            4. In the confirmation window, click Delete.
   • Specified company domains: Members of the domains you specify will be able to register for events on the event detail page.
     • To add all users from a specified domain to your event’s invite list:
       1. Click Add domain.
       2. Enter a valid domain.
          Note: For example, to invite all members of the ABC company (with members having name@abc.co email addresses), add abc.co as the domain. If you have multiple domains, separate them by commas in the text box.
       3. Click Save.
     • To import multiple specified domains to your event's invite list:
       1. Click Add domain.
          A pop-up window will appear.
       2. In the window, select Import domains from CSV.
       3. Drag and drop a CSV file into the window, or click Choose Files to find the CSV file you want to import, then click Open.
          Note: Maximum items must be less than 20,000 per CSV file. The new imports will be added to the existing records.
       4. Once the CSV file has been imported, click Save.
          The number of added specific domains will appear under Specified company domains.
       5. (Optional) To the right of the specified domains, click View.
          The invited domain list will appear.
       6. Manage your allowed domains:
          • View your allowed domain list or search for domains.
          • Delete individual domains:
            1. To the right of a domain, click the trash icon .
            2. In the confirmation window, click Delete.
          • Delete multiple domains:
            1. In the allowed domain list, select the domain checkboxes that you want.
            2. (Optional) Select the Domain checkbox to select all checkboxes.
            3. At the top of the box, click Delete.
            4. In the confirmation window, click Delete.
3. Click Save.

Set Ticket Type Permissions

Configure attendee permissions 

Hosts can control the permissions of a ticket option or restrict the availability of tickets.

1. Add a ticket type.
2. In the Set Permissions section, under Configure Attendee Permissions, click Edit Permissions. 
   A panel will appear.
3. In the panel, select one of the following ticket options for attendee permissions:
   • All Sessions: Users can access all the sessions in your event.
   • Specific Sessions: You can select the individual sessions in your event for users to access:

     • Filter Sessions by Track: Choose the tracks you created to find the sessions you’re looking for.

     • Sessions With No Tracks: Sort your sessions alphabetically, recently created, or through search.

     • Select the checkboxes of a specific session or choose all sessions.
   • None: Users will not have access to any sessions.
4. Click Save.

Populate bookmarked sessions

Hosts can pre-define itineraries for certain ticket types so that attendees with multiple tickets can have pre-built agendas for their multiple registered sessions. The host can choose to enable or disable this feature and associate sessions with the ticket type. The host can only add sessions that the attendees can access to the customized itinerary.

If a host makes changes after a ticket has been issued, this change will only be reflected for new registrations after that change. The host can update the itinerary for all attendees for a given ticket if the lobby has not been opened yet. If the lobby has been opened, only new registrants for the ticket will receive the latest updates; previous registrants will not be updated. This feature is disabled by default.

1. Add a ticket type.
2. In the Set Permissions section, under Populate Bookmarked Sessions, click Edit Bookmarks. 
   A panel will appear.
3. In the panel, select from the following options:
   • All Sessions: All sessions will be visible to attendees.
   • Specific Sessions: You can select the individual sessions in your event for users to access:

     • Filter Sessions by Track: Choose the tracks you created to find the sessions you’re looking for.

     • Sessions With No Tracks: Sort your sessions alphabetically, recently created, or through search.

     • Select the checkboxes of a specific session or choose all sessions.
   • None: No sessions will be visible.
4. Click Save.

How to edit ticket types

1. Access the Ticketing tab in Zoom Events.
2. Under Ticket Types, on the ticket type you want to edit, click Edit .
3. Edit the necessary information.
4. Click Save.

How to delete ticket types

1. Access the Ticketing tab in Zoom Events.
2. Under Ticket Types, on the ticket type you want to delete, click Delete .
   A confirmation window will appear.
3. In the confirmation window, click Delete.

Note: Hosts can remove any ticket type with zero sales from an event at any time.

How to manage ticket cancellation policy

If this is a paid event, set the ticket cancellation policy. By default, it will use the policies set in the ticket Cancellation Policy section of your account.

1. Access the Ticketing tab in Zoom Events.
2. Under Ticket Cancellation Policy, select one of the following options:
   • Attendees can cancel their ticket: This option allows you to issue a full refund 1 hour before the start of the event.
   • No ticket cancellations: This option allows attendees to request a refund later.
3. Click Save.
   Changes will not be displayed to attendees.

How to manage attendee access for special roles

1. Access the Ticketing tab in Zoom Events.
2. Click the Tickets tab.
3. Under Attendee Access for Special Roles select the following access options that the speaker, alternative host, interpreter, and exhibitor have for your event:
   
   • Grant attendee access: Special roles can join all sessions as an attendee would.
   • Grant no attendee access: Special roles must be granted attendee access through pre-registration.