Managing the Tickets and Registration tab

The Zoom Events Tickets and Registration tab is where you can add your privacy policy, add paid ticket types, manage your event's registration window, and manage other registration-related customizations. You can also create custom registration questions for attendees.

For more information about the event creation process, please visit Creating a Zoom Event.

Notes:

• Ticket capacity is determined by your Zoom Events license.
• After an event is published, the host can edit their event’s ticket type details even if it already has registrants. The Quantity, Ticket Type Name, Description, Registration Starts/Ends fields are editable and will apply to future registration after they are updated. Additionally, hosts can add to or delete from the guest list.

This article covers:

• How to access the Tickets and Registration tab in Zoom Events
• How to manage the Tickets tab
  • Manage event capacity
  • Manage ticket types
  • Edit ticket types
  • Delete ticket types
• How to manage the Registration Settings tab
  • Manage attendee access for special roles
  • Manage registration requirements
  • Create a message for confirmation email
  • Manage ticket cancellation policy
  • Manage registration for users without Zoom accounts

Prerequisites for managing the Tickets and Registration tab in Zoom Events

• Zoom desktop client for Windows, macOS, or Linux: Global minimum version or higher
• Zoom mobile app for Android or iOS: Global minimum version or higher
• Pro, Business, Enterprise, or Education account
• Zoom Events Unlimited license or Zoom Events Pay Per Attendee license
• Stripe or PayPal Business account is required to create paid events

Note: For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

How to access the Tickets and Registration tab in Zoom Events

1. Create a Zoom Event or edit an upcoming event to access the event setup.
2. In the event creation flow navigation menu, click Registration, then click Tickets and Registration.

How to manage the Tickets tab

Manage event capacity

Overselling is allowed when creating free events, and event organizers will see a notice with a toggle to allow overselling for the event. Controlling overselling numbers allows event organizers to control their oversell ratio, and their budget/spend amount for an event’s capacity. 

1. Access the Tickets and Registration tab in Zoom Events.
2. Click the Tickets tab.
3. (Optional) Edit the number of attendees who can join the event to reduce the maximum number of attendees.
4. (Optional) Click the Allow Oversell toggle to enable or disable it.
   When enabled, this allows more than your capacity to register for this event. Some organizers do this to account for no-shows on the day of the event. If you choose to oversell this event, some registrants may be prevented from joining if the event is full.
   1. Under Registration Limit, enter the registration limit for your event. You can also use the up and down arrow buttons to set the limit.
   2. (Optional) Click Customize a message for attendees that join after the event is full to create a customized message, then click Save.
   3. (Optional) Click the Email me when the event has reached the registration capacity checkbox to receive a notification email.
5. (Optional) Click View Event Performance to view your event's overall progress.
   You will be directed to the host Overview tab.

Manage ticket types

The Zoom Events license type that you hold—which determines the maximum capacity for the event—is displayed to let you know the maximum number of tickets that you can make available for the event.

Note: Meeting-type sessions have a maximum capacity of 1,000 participants. Registrants who join after the session reaches capacity will be able to watch the session live from the event lobby.

In addition, you will be able to see the total number of tickets that you have made available, as well as the number of ticket types that have been allocated to each special role by clicking Tickets Used by Special Roles to see.

1. Access the Tickets and Registration tab in Zoom Events.
2. Click the Tickets tab.
3. In the Ticket Types section, click + Add Ticket Type.
4. For paid events, at the top of the Edit Ticket Type page, select if the ticket type will be Free or Paid.
   Note: Your ticket type options will depend on your selected event type from the Event Detail Page tab.
5. (Optional) Click the Set Ticket Quantity toggle to enable or disable it. When enabled, set the number of tickets to be made available.
   Note: This cannot exceed your Event Capacity- 1 (If your capacity is 1000, the max amount of tickets will be 999).
6. (Optional) If the event is a Paid event, enter the ticket cost under Price.
   Note: Indirect taxes (VAT, GST, etc.) and other fees may impact the payout you receive as a Host. For further information where you may have indirect tax reporting requirements, Zoom Events GST and VAT. Hosts will be responsible for any foreign currency transaction fees charged by the third-party payment processor.
7. Enter the Ticket Type Name (ex. Early Bird, General Admission, etc.).
8. (Optional) Under Ticket Type ID, click the copy icon to copy the ticket type ID.
9. (Optional) In the Description text box, enter a description for the type of ticket or a message for your attendees.
10. Under Registration (free)/Sale (paid) Starts, set the start date and time when the tickets will be available for purchase.
    Notes:
    • The attendee-paid ticket registration is limited by the hub’s payment provider requirements. Availability for the paid ticket registration will follow the payment provider’s (Stripe or PayPal) requirements.
    • Attendees can view the paid event registration open date and choose to receive an email reminder to return to the paid event page to complete registration once it’s available.
11. (Optional) Click Customize... to set the Registration (free)/Sale (paid) Ends date and time when the ticket sale will stop.
    Notes:
    • The Registration/Sale Ends date of paid tickets must be set to close on a date that is no later than the event's end date.
    • Before the event lobby is closed, you can set any free ticket type's Registration/Sale Ends date to end after the event is over and before the lobby closes, allowing users who did not attend the event to purchase tickets to view the video recordings from the event.
    • You can also click Default to set your Registration/Sale date and time to the end of your event.
12. Click Save.

Set Ticket Type Permissions

Hosts can control the permissions of a ticket option or restrict the availability of tickets.

1. Add a ticket type.
2. In the Set Ticket Type Permissions section, select one of the following options for your ticket type:
   • All Sessions: Users can access all the sessions in your event.
   • Specific Sessions: You can select the individual sessions in your event for users to access.
3. (Optional) Click Need to see or edit your sessions? to view your sessions.
   You will be directed to the Sessions tab.
4. Click Save.

Edit ticket types

1. Access the Tickets and Registration tab in Zoom Events.
2. Click the Tickets tab.
3. Under Ticket Types, on the ticket type you want to edit, click Edit Ticket Type.
4. Edit the necessary information.
5. Click Save.

Delete ticket types

1. Access the Tickets and Registration tab in Zoom Events.
2. Click the Tickets tab.
3. Under Ticket Types, on the ticket type you want to delete, click Delete Ticket Type.
   A confirmation window will appear.
4. In the confirmation window, click Delete.

Note: Hosts can remove any ticket type with zero sales from an event at any time.

How to manage the Registration Settings tab

Manage attendee access for special roles

1. Access the Tickets and Registration tab in Zoom Events.
2. Click the Registration Settings tab.
3. Under Attendee Access for Special Roles select the following access options that the speaker, alternative host, interpreter, and exhibitor have for your event:
   
   • Grant attendee access: Special roles can join all sessions as an attendee would.
   • Grant no attendee access: Special roles must be granted attendee access through pre-registration.

Manage registration requirements

Customize Registration Questions

1. Access the Tickets and Registration tab in Zoom Events.
2. Click the Registration Settings tab.
3. In the Registration Requirements section, click Customize Registration Questions to select the details you want registrants to include during the registration process and to create a questionnaire for them to answer during the registration process.
   Note: Once an event is published, an event organizer will be able to add, change, or delete registration questions.
   • Registrant's Details tab: Under the Field column, select the checkbox(es) next to the detail(s) you want registrants to provide when they register for the event; if the registrant is required to provide the detail(s) you selected, select the checkbox under the Required column.
     • (Optional) At the top of the window, select the box next to Field and/or Required to select all the boxes under their respective column.
   • Custom Questions tab: Click + New Question to add questions to your survey. You can use different question formats to get feedback on what's most important to you.
4. Click Save All to save your settings.

Manage Privacy Policy Link

You can upload up to 3 privacy policies for your event. Your organization’s privacy policy will appear when users register for your event.

1. Access the Tickets and Registration tab in Zoom Events.
2. Click the Registrations Settings tab.
3. In the Registration Requirements section, under Privacy Policy Link, click + Add.
   A text box will appear.
4. In the text box, enter the URL of your privacy policy.
5. (Optional) Repeat steps to add up to two more privacy policy links.
6. (Optional) Click the delete icon to delete a privacy policy link.
7. Click Save.

Manage marketing consent

1. Access the Tickets and Registration tab in Zoom Events.
2. Click the Registrations Settings tab.
3. In the Registration Requirements section, under Marketing Consent, give external registrants the option to receive marketing communications when they register for your event:
   • I want to ask external registrants to opt-in or opt-out for marketing communications: Select this option to allow Zoom Events to capture marketing consent from attendees.
     • Opt-in: Select to give external registrants the option to receive marketing communications. Opt-in checkbox will not be selected by default on the registration page. Attendees will need to check a box in order to opt-in to marketing.
     • Opt-out: Select to give external registrants the option to not receive marketing communications. Opt-in checkbox will be selected by default on the registration page. Attendees will need to uncheck a box to opt-out of marketing.
   • I don’t want to ask external registrants to opt-in or opt-out for marketing communications: Select this option if you do not need Zoom Events to capture marketing consent from attendees. Attendees will not be asked if they want to opt-in to marketing.
4. Click Save.

Create a message for confirmation email

1. Access the Tickets and Registration tab in Zoom Events.
2. Click the Registration Settings tab.
3. (Optional) Under Message for Confirmation Email, enter a message for your registrants.
4. Click Save.

Manage ticket cancellation policy

If this is a paid event, set the ticket cancellation policy. By default, it will use the policies set in the ticket Cancellation Policy section of your account.

1. Access the Tickets and Registration tab in Zoom Events.
2. Click the Registrations Settings tab.
3. Under Ticket Cancellation Policy, select one of the following options:
   • Attendees can cancel their ticket: This option allows you to issue a full refund 1 hour before the start of the event.
   • No ticket cancellations: This option allows attendees to request a refund later.
4. Click Save.
   Changes will not be displayed to attendees.

Manage registration for users without Zoom accounts

Note: This section only appears for public Zoom Events.

You can enable or disable the option to allow users without a Zoom account to access and join a public Zoom Event by using their email addresses. Users who register may sign up for a Zoom account or allow Zoom to store their emails and profile information for use at future events.

1. Access the Tickets and Registration tab in Zoom Events.
2. Click the Registrations Settings tab.
3. Under Users Without Zoom Accounts, click the Allow users without Zoom accounts to register and join event toggle to enable or disable it.
4. Click Save.