Managing the Tickets tab

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The Tickets tab is where you will see the special role tickets that were automatically created as you added special roles to the event, in addition to adding your privacy policy and other ticket-related customizations.

For more information about the conference event creation process, please visit Creating a Zoom Events conference.

Notes:

  • Ticket capacity is determined by your Zoom Events license.
  • After a conference event is published, the host can edit their event’s ticket details even if it already has registrants. The Quantity, Ticket Name, Description, Registration Starts/Ends fields are editable and will apply to future registration after they are updated. Additionally, hosts can add to or delete from the guest list.

This article covers:

Prerequisites for using the Tickets tab

  • Zoom desktop client
    • Windows: 5.7.6 or higher
    • macOS: 5.7.6 or higher
  • Zoom mobile client
    • iOS: 5.7.6 or higher
    • Android: 5.7.6 or higher
  • Pro, Business, Enterprise, or Education account
  • Stripe or PayPal Business account is required to create paid events
  • Zoom Events license

Notes:

  • There is a dependency with Windows' Webview package for Windows platform; while version 5.7.6 does support Zoom Events, it may cause a blank lobby experience for hosts.
  • For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

How to manage reserved tickets

The tickets that were assigned to each role as you created the conference will appear under this section. These are reserved tickets for special roles: speakers, alternative hosts, panelists, interpreters, sponsors, expo, and moderators.

To see who has been assigned a ticket for a role, click View Details.

How to manage registration requirements

Privacy Policy Link

You can upload up to 3 privacy policies for your event. Your organization’s privacy policy will appear when users register for your event.

  1. In the Registration Requirements section, under Privacy Policy Link, click + Add.
    A text box will appear.
  2. In the text box, enter the URL of your privacy policy.
  3. (Optional) Repeat steps to add up to two more privacy policy links.
  4. (Optional) Click the delete icon trash-button.png to delete a privacy policy link.
  5. (Optional) Choose to display or hide the optional marketing opt-in check box at the attendees' event registration. Select the following check box: Display optional Marketing Opt-In for external registrants during registration.

How to manage tickets for registration

Customize Registration Questions

  1. In the Tickets for Registration section, click Customize Registration Questions to select the details you want registrants to include during the registration process and to create a questionnaire for them to answer during the registration process.
    Note: Once a conference is published, an event creator will be able to add, change, or delete registration questions.
    • Registrant's Details tab: Under the Field column, select the check box next to the the detail(s) you want registrants to provide when they register for the conference; if the registrant is required to provide the detail(s) you selected, check the box under the Required column.
      • (Optional) At the top of the window, check the box next to Field and/or Required to select all the boxes under their respective column.
    • Custom Questions tab: Click + New Question to add questions to your survey; you can use different question formats to get feedback on what's most important to you.
  2. Click Save All to save your settings.

Bulk-edit ticket quantities

Instead of editing the number of tickets allocated to each ticket type one by one, you can save time by bulk-editing the quantity of each ticket type you have added so far.

  1. Click Edit All Ticket Quantities.
  2. To the right of the ticket type you want to change the quantity of, enter the new quantity in the box above Quantity.
  3. (Optional) Repeat to edit the quantity of another ticket type.
  4. Above the box of the first ticket type, click Save.

Add tickets

The Zoom Events license type that you hold—which determines the maximum capacity for the event—is displayed to let you know the maximum number of tickets that you can make available for the event.

Note: Meeting-type sessions have a maximum capacity of 1,000 participants. Registrants who join after the session reaches capacity will be able to watch the session live from the event lobby.

In addition, you will be able to see the total number of tickets that you have made available, as well as the number of tickets that have been allocated to each special role by clicking Tickets Used by Special Roles to see.

  1. In the Tickets for Registration section, click + Add Ticket.
  2. Select if your tickets will be Paid or Free tickets.
    Note: Your ticket type options will depend on your selected event type from the Basic Information tab.
  3. For paid events, at the top of the Add Ticket page, select if the ticket will be Free or Paid.
  4. By Quantity, set the number of tickets available.
    You can also click the Suggested quantity number to automatically set your Quantity.
    Note: This cannot exceed your Event Capacity- 1 (If your capacity is 1000, the max amount of tickets will be 999).
  5. (Optional) If the event is a Paid event, enter the ticket cost under Price per Ticket.
    Note: Indirect taxes (VAT, GST, etc.) and other fees may impact the payout you receive as a Host. For further information where you may have indirect tax reporting requirements, Zoom Events GST and VAT. Hosts will be responsible for any foreign currency transaction fees charged by the third-party payment processor.
  6. Enter the Ticket Name (ex. Early Bird, General Admission, etc.).
  7. (Optional) In the Description text box, enter a description for the type of ticket or a message for your attendees.
  8. Under Sale Starts, set the start date and time of when the tickets will be available for purchase.
    Notes:
    • The attendee paid ticket registration is limited by the hub’s payment provider requirements. Availability for the paid ticket registration will follow the payment provider’s (Stripe or PayPal) requirements.
    • Attendees can view the paid event registration open date and choose to receive an email reminder to return to the paid event page to complete registration once it’s available.
  9. (Optional) Click Customize... to set the Sale Ends date and time of when the ticket sale will stop.
    You can also click Default to set your Sale date and time to the end of your event.

Set Visibility Rules

Hosts can control the visibility of a ticket option or restrict the availability of tickets. Hosts can set the ticket visibility rule to Public, which allows all attendees to view and register for the event associated with the ticket, or Private, which restricts visibility of the ticket to only the invitation list (invited attendees).

  1. In the Set Visibility Rules section, select one of the following options for your ticket:
    • Public: All users can see and register for the event associated with this ticket.
    • Private: Only invited users can register for the event associated with this ticket.

Invite Attendees

Note: Designated users are limited to 1 registration per user and cannot register on behalf of other users.

  1. In the Invite Attendees section, select and configure who can register for your event:
    • Invite attendees by email addresses: Email addresses you add will receive an email invitation. Any email address can either be manually entered in the Invited Users field or imported from a CSV file. Please note that if you add or import any attendee email address that is not associated with a Zoom account, the attendee will need to sign up for a Zoom account (with their email address that you added/imported) before they can register for your event.
      Note: Only the users added to the guest list are allowed to view and register for this ticket type.
      • To add users to your event's guest list by email:
        1. Select the Invite attendees by email addresses check box.
        2. Click + Add users.
          An Add Users to Guest List pop-up window will appear.
        3. In the pop-up window, select Enter email addresses.
        4. In the Invited Users box, enter the users' email addresses.
        5. Click Save.
        6. (Optional) Click Add to add more users by email.
        7. (Optional) Click View to view your guest list, search for guests, or delete email addresses.
      • To import multiple users' emails to your event's guest list:
        1. Select the Invite attendees by email addresses check box.
        2. Click + Add users.
          An Add Users to Guest List pop-up window will appear.
        3. In the pop-up window, select Import email addresses from CSV.
        4. Click Import.
        5. Find and select the CSV file you want to import, then click Open.
        6. Once the CSV file has been imported, click Add.
        7. Click Save.
    • Invite members of specified company domains: Members of the domains you specify will be able to register for events on the Event Details page. Enter the specified domains you want to allow users to register. If using multiple domains, add a comma between domains to separate them.
      • To add all users from a specified @domain to your private event’s guest list:
        1. Select the Invite members of specified company domains check box.
        2. Enter a valid domain or multiple valid domains.
          Note: For example, to invite all members of the ABC company (with members having name@abc.co email addresses), add abc.co as the domain.
        3. Click Save.
    • Invite members of my Zoom account: Members of your Zoom account will receive an email invitation. Only the users who belong to your account can register for your event.
  2. Click Confirm.
    After you click Confirm:
    • If your event is already published, the event invitation will be sent to the invited email addresses.
    • If your event is not published yet, the event invitation will be sent to the invited email addresses after you publish your event.
  3. (Optional) Click + Add Ticket to add more ticket types.
  4. (Optional) Enter a Message for confirmation email for your registrants.

How to manage pre-registration

Pre-Registration is upfront registration for both internal and external guests. This applies to only free events created in both public and private hubs. The host can pre-register guests by entering email addresses or importing a CSV file of email addresses.

Once the event is published:

  • Invited internal pre-registered guests will receive the join links in invitation emails.
  • Invited external pre-registered guests will receive an RSVP email with a Complete Registration link, which will open a webpage for external guests to complete the preregistration. Then, external attendees will receive a confirmation email with join links.

Add guests to the pre-registered guest list

  1. In the Pre-Registration section, click Add Guest to add guests to the pre-registered guest list.
    An Add Guests pop-up window will appear.
  2. In the pop-up window, click the drop-down menu to select the ticket type you want to add, then click Next.
    Note: The drop-down menu contains all the ticket types you have already added.
  3. Choose whether guests will need to answer event registration questions or not:
    • Click Yes if the guest will be required to register for the event; guests will need to answer the registration questions you added, and provide marketing consent—if configured—in order to receive their join link.
    • Click No if the guest will not need to register for the event; guests will receive a join link and terms of use.
  4. Choose whether you want Zoom Events to send all email communications on your behalf or not:
    • Click Yes to have Zoom Events send out invitations, reminders, and transactional emails for you.
    • Click No to send out all email communications yourself.
  5. Choose how many guests you want to pre-register.
    • Click Single Guest to pre-register a single guest:
      1. Enter the guest's email address.
      2. (Optional) Enter where the platform the guest registered from.
      3. (Optional) Enter a unique identifier for tracking purposes.
      4. Click Register.
    • Click Multiple Guests to pre-register multiple guests:
      1. Click Upload CSV to upload a CSV file with the email address(es) of the guest(s) to be pre-registered.
      2. Choose a CSV file to upload.
      3. Click Open.
  6. (Optional) Repeat to add more guests.
  7. Click Publish or Save.
    An email will be sent to the invited guest(s)—when configured—to let them know they are invited and pre-registered for your event for your event. If not, registration or join links will be available for you to send out via your own email communications.

You can see the number of guests added to the pre-registered guest list under Pre-Registration.

Manage added users in the pre-registered guest list

Click Manage Guest(s) to manage users added to the pre-registered guest list:

  • To search for a user added to the pre-registered guest list, in the search bar at the top of the window, type at least 3 characters of a user's email address.
  • To remove a user added to the pre-registered guest list:
    1. To the right of the user you want to remove from the pre-registered guest list, click trash-button.png; a pop-up window will appear.
    2. In the Message to your registrant box, type a message to the guest that is being removed from the pre-registered guest list.
    3. Click Remove.
    4. Click Save.

How to control session access for special role ticket holders

  1. Under Reserve Tickets for Special Roles, select the access special role ticket holders will have:
    • Grant attendee access: Special role ticket holders will be able to join all sessions an attendee would.
    • Grant no attendee access: Special role ticket holders must be granted attendee-accessible sessions via pre-registration.
      1. Click pre-registration to add guests to the pre-registered list.
  2. (Optional) To the right of the special role type you want to see details of, click View Details to see who has been invited to that role and the status of their invitation.

How to manage Ticket Cancellation Policy

If this is a paid event, set the ticket cancellation policy. By default, it will use the policies set in the ticket Cancellation Policy section of your account.

  1. Under Conference Event Ticket Cancellation Policy, select from one of the following options:
    • Attendees can cancel their ticket for a full refund 1 hour before the start of the Conference
    • No ticket cancellations will be accepted
  2. Click Save.
    Changes will not be showed to attendees.

Editing Tickets tab features

This table displays the features found under this tab, the different stages of the event cycle, and whether or not the feature is editable at that stage of the event.

Feature

Editable after event is  published or is upcoming

Editable after a ticket has sold Editable during live event Editable post event
Privacy Policy Link  
Display optional Marketing Opt-in for external registrants during registration      
Pre-Registration Add Guest  
Add Ticket - free and paid
Customize Registration Questions  
Message for confirmation email  
Reserve Tickets for Special Roles  
Grant attendee access  
Grant no attendee access  

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