Managing the Analytics Sessions tab

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Under the Analytics section of the event creation flow, the Sessions tab provides metrics for each of the event’s sessions.

This article covers:

Prerequisites for managing the Analytics Sessions tab

  • Zoom desktop client
    • Windows: 5.8.6 or higher
    • macOS: 5.8.6 or higher
  • Zoom mobile client
    • iOS: 5.8.6 or higher
    • Android: 5.8.6 or higher
  • Pro, Business, Enterprise, or Education account
  • Zoom Events license

Note: For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

How to manage the Sessions tab under Analytics

Event Sessions

You can keep track of each session’s information. Under any of the categories, click the column name to sort to view more specific information about a session, such as the session duration, session speaker, and Q&A poll results. See more about the Views, Attendees, Bookmarks, Livestream views, Recording views, Q&A, and Chat messages each event session has implemented or received.

  • Session name: This is the name of the session.
  • Date & Time: The date and time the session was scheduled.
  • Attendee: This measures the total number of unique attendees who successfully join a session meeting or webinar.
  • Livestream Views: This includes the unique views of the livestreaming video of a specific session in the lobby.
  • Recording Views: This includes the unique views of the recording of a specific session in the lobby, event detail page, or hub.
  • Unique Visits: This measures the number of unique visits made by users to various session detail's pages.
  • Bookmarks: This is a list of the number of times a session was bookmarked by users.
  • Chat messages: This measures the total number of messages sent in the session lobby. Messages sent in in-meeting chat are not counted.
  • Q&A: This measures the number of questions and answers submitted in a Q&A during a session.
  • Type: This displays the session type.

Use the dropdown menu under the table to display results 10, 25, or 50 results per page.

In addition, you can click the name of a session in the list to see more details for that session. In the focused view, you will also be able to see:

  • Session Length: How long the session was active.
  • Capacity: The maximum attendance capacity allowed for the session.
  • Speakers: The speakers who were assigned to the session.
  • Unique Visits: The unique page view of a session's content in the lobby.
  • Attendees: The total unique attendance of a session.
  • Bookmarks: The session's total bookmarks.
  • Livestream Views: The unique views of the livestreaming video of a specific session in the lobby.
  • Recording Views: The unique views of the recording of a specific session in the lobby, event detail page, or Hub.
  • Q&A: The number of Q&A that attendees submitted during a session.
    Note: Click download.png Download to download the poll results as a CSV file.
  • Chat Messages: The number of chat messages made in the session's lobby.
    Note: Click download.png Download to download the poll results as a .CSV file.
  • Reactions Sent: The number of reactions sent during a session.
  • Surveys Taken: The number of surveys taken during a session.
    Note: Click download.png Download to download the poll results as a CSV file.
  • Avg Survey Response Rate: Averaging the response rates of all the surveys in the session.
  • Polls Taken: The number of polls taken during a session.
    Note: Click download.png Download to download the poll results as a CSV file.
  • Avg poll response rate: Averaging the response rates of all the polls in the session.
  • Number of Material Downloads: Includes the unique download (unique users/emails who downloaded the reports). This shows the PDF name and number of session PDF downloads.
    Note: The PDF name is the file the host uploaded during the event creation flow.
  • Session ID: The session number associated with an event session.
  • Meeting ID: The meeting number associated with an instant or scheduled meeting.

Enable or disable columns

You can select the columns and the columns' information that you want to hide or display in the Event Sessions section. You can either use the Columns button and enable or disable column toggles, or you can use the vertical dots by each column name to select the columns you want to hide or display.

Use the Columns button

  1. In the top left corner of the Event Sessions section, click the Columns button.
    A menu will display the column toggles you can enable or disable. 
  2. (Optional) In the column menu, use the search box to find a column.
  3. To the left of each column name, click the toggle to enable or disable it.
    When enabled, the column and its information will be displayed. When disabled, the column and its information will be hidden.
  4. (Optional) Click the Hide all button to disable all column toggles.
    All Event Sessions columns and their information will be hidden.
  5. (Optional) Click the Show all button to enable all column toggles.
    All Event Sessions columns and their information will be displayed.

Use the vertical dots

  1. In the Event Sessions section, hover your mouse over a column name.
  2. To the right of the column name, click the 3 vertical dots 3_dots.png, then select the following actions: 
    • Hide: Selecting this will hide the column and its information.
    • Show columns: Selecting this will make the column toggle menu appear, where you can enable or disable columns you want to display or hide.

Sort Event Sessions

Each column has a sorting icon that shows that the columns can be sorted. A column with the double arrow icon double_arrow.png indicates that sorting is not active for this column. Clicking the double arrow icon will sort the column in descending order.

After the click, the double arrow icon will be changed to a down arrow down.png. Clicking the down arrow will sort the column in ascending order. After the click, the down arrow icon will be changed to an up arrow up.png.

You can also click the 3 vertical dots 3_dots.png by each column name to choose how to sort the column's information. You can sort by:

  • Unsort
  • Sort by ASC
  • Sort by DESC
  • Filter
  • Hide
  • Show columns

How to download CSV reports

At the top right of the page, click Download CSV. Then, select which report(s) you want to download:

  • Event Sessions: This includes all metrics from the Event Sessions.
    • Additionally, hosts can see the specific session livestreaming (in lobby) that attendees viewed, attendees who viewed the session recording, and the viewing duration from this report.
    • Duration (mins) for session livestreaming counts when the session livestreaming is shown as the main streaming window in the lobby and livestreaming is not paused or stopped, whether by users' intentional selection of the stop/pause function. It also counts a user joining any session. Duration for recording views counts the latest view time of the video progress bar. 
  • Session Attendance: In the pop-up window, select the check box of the session that you want an attendance report for, then click Download. Hosts can see the specific session livestreaming (in lobby) that attendees viewed, attendees who viewed the session recording, and the viewing duration from this report. This report also includes only information for your selected session:
    • Display name
    • Registrant Email
    • Marketing Opt-In
    • Attendance (session)
    • Duration (mins) (in session)
    • Chat Messages (number of chat messages sent)
    • Reaction Sent
    • Q&A Submitted
    • Polls Taken
    • Number of Material Downloads (all PDF file names an attendee downloaded for this session)
    • # of Tickets
    • Ticket Type
    • Ticket Name
    • Custom registration Q&A
    • Source of Registration: Source tracking registration from pre-registration source or public source tracking inputs.
    • Unique Identifier: Tracks attendee registration from pre-registration inputs.

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