Managing the Analytics Sessions tab

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Under the Analytics section (Host Analytics Dashboard) of the event creation flow, the Sessions tab provides metrics for each of the event’s sessions.

This article covers:

Prerequisites for managing the Host Analytics Dashboard

  • Zoom desktop client
    • Windows: 5.7.6 or higher
    • macOS: 5.7.6 or higher
  • Zoom mobile client
    • iOS: 5.7.6 or higher
    • Android: 5.7.6 or higher
  • Pro, Business, Enterprise, or Education account
  • Zoom Events license

Notes:

  • There is a dependency with Windows' Webview package for Windows platform; while version 5.7.6 does support Zoom Events, it may cause a blank lobby experience for hosts.
  • For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

How to manage the Sessions tab under Analytics

Event Sessions

You can keep track of each session’s information. Under any of the categories, click the column name to sort to view more specific information about a session, such as the session duration, session speaker, and Q&A poll results. See more about the Views, Attendees, Bookmarks, Livestream views, Recording views, Q&A, and Chat messages each event session has implemented or received.

  • Session name: This is the name of the session.
  • Views: This measures the number of unique visits made by users to various session detail's pages.
  • Attendees: This measures the total number of unique attendees who successfully join a session meeting or webinar.
  • Bookmarks: This is a list of the number of times a session was bookmarked by users.
  • Livestream views: This includes the unique views of the livestreaming video of a specific session in the lobby.
  • Recording views: This includes the unique views of the recording of a specific session in the lobby, event detail page, or hub.
  • Q&A: This measures the number of questions and answers submitted in a Q&A during a session.
  • Chat messages: This measures the total number of messages sent in the session lobby. Messages sent in in-meeting chat are not counted.

In addition, you can click the name of a session in the list to see more details for that session. In the focused view, you will also be able to see:

  • Date and Time: The date and time the session was scheduled.
  • Length: How long the session was active.
  • Capacity: The maximum attendance capacity allowed for the session.
  • Tracks: The tracks associated with the session.
  • Speakers: The speakers who were assigned to the session.
  • Views: The unique page view of a session's content in the lobby.
  • Attendees: The total unique attendance of a session.
  • Bookmarks: The session's total bookmarks.
  • Livestream views: The unique views of the livestreaming video of a specific session in the lobby.
  • Recording views: The unique views of the recording of a specific session in the lobby, event detail page, or Hub.
  • Q&A: The number of Q&A that attendees submitted during a session.
    Note: Click download.png Download to download the poll results as a CSV file.
  • Chat messages: The number of chat messages made in the session's lobby.
    Note: Click download.png Download to download the poll results as a .CSV file.
  • Reactions sent: The number of reactions sent during a session.
  • Polls taken: The number of polls taken during a session.
    Note: Click download.png Download to download the poll results as a CSV file.
  • Session ID: The session number associated with an event session.
  • Meeting ID: The meeting number associated with an instant or scheduled meeting.

Sort Event Sessions

Each column has a sorting icon that shows that the columns can be sorted. A column with the double arrow icon double_arrow.png indicates that sorting is not active for this column. Clicking the double arrow icon will sort the column in descending order.

After the click, the double arrow icon will be changed to a down arrow down.png. Clicking the down arrow will sort the column in ascending order. After the click, the down arrow icon will be changed to an up arrow up.png.

How to download CSV reports

At the top right of the page, click Download CSV. Then, select which report(s) you want to download:

  • Event Sessions: This includes all metrics from the Event Sessions.
    • Additionally, hosts can see the specific session livestreaming (in lobby) that attendees viewed, attendees who viewed the session recording, and the viewing duration from this report.
    • Duration (mins) for session livestreaming counts when the session livestreaming is shown as the main streaming window in the lobby and livestreaming is not paused or stopped, whether by users' intentional selection of the stop/pause function. It also counts a user joining any session. Duration for recording views counts the latest view time of the video progress bar. 
  • Session Attendance: In the pop-up window, select the check box of the session that you want an attendance report for, then click Download. Hosts can see the specific session livestreaming (in lobby) that attendees viewed, attendees who viewed the session recording, and the viewing duration from this report. This report also includes only information for your selected session:
    • Display name
    • Registrant Email
    • Marketing Opt-In
    • Attendance (session)
    • Duration (mins) (in session)
    • Chat Messages (number of chat messages)
    • # of Tickets
    • Ticket Type
    • Ticket Name
    • Custom registration Q&A

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