Managing the Controls tab

After accessing the Manage section in the event creation flow, you can modify the lobby home masthead, enable or disable your event’s chat, and pause or resume expo from the Controls tab. The Controls tab helps host manage a centralized control panel for their lobby, chat, and expo settings.

This article covers:

• How to manage the Lobby Home Masthead
  • Rotation time
• How to configure chat
  • Enable or disable chat types
  • Reset lobby or expo chats
  • Enable or disable sponsor or session chats
  • Reset sponsor or session chats
• How to pause or resume expo
  • Pause expo
  • Resume expo
• How to enable or disable session bookmark numbers
• Editing Controls tab features

Prerequisites for managing the Controls tab

• Zoom desktop client
  • Windows: 5.7.6 or higher
  • macOS: 5.7.6 or higher
• Zoom mobile client
  • iOS: 5.7.6 or higher
  • Android: 5.7.6 or higher
• Pro, Business, Enterprise, or Education account
• Zoom Events license

Notes:

• There is a dependency with Windows' Webview package for Windows platform; while version 5.7.6 does support Zoom Events, it may cause a blank lobby experience for hosts.
• For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

How to manage the Lobby Home Masthead

You can select content to be displayed on your Lobby Home Masthead by managing the following settings.

Rotation time

This will control how content (including livestreaming, session image, custom image, and video) will display in the lobby home masthead.

1. Under Rotation time, click the dropdown menu to select if you would like your current live sessions to be rotated every 1 min, 2 mins, or 5 mins. You can also choose to have No rotation.
   Currently, live sessions will be displayed in the masthead.
2. (Optional) Under What else you want to showcase besides live streaming, select the check boxes that you want:
   • Selected sessions cover image & video
     A Selected sessions cover image & video pop-up window will appear.
     1. In the pop-up window, select the session with the cover images/videos that you want to display in the lobby home masthead.
     2. Click Display selected sessions.
        The cover images/videos of the selected sessions will be displayed in the lobby masthead.
     3. If you want to edit your selected sessions cover image and video, to the right of the Selected sessions cover image & video check box, click ___ session(s) selected.
   • Custom image or video
     A Custom image or video pop-up window will appear.
     1. In the pop-up window, under Add Image, hover your mouse over the image box and click Change Image.
     2. Upload a promotional cover image or company logo.
        Note: Recommended image dimensions are 744x488 pixels. JPG/JPEG/PNG files are only accepted with a maximum image size of 10MB.
     3. Under Add Video, click + Add Video to upload a video.
        Note: The maximum video length is 60 seconds. The maximum video size is 50MB, MP4 files only.
     4. Click Display in masthead to confirm your custom settings.
        Your custom image or video will be displayed in the lobby masthead.
     5. If you want to edit your custom image or video, to the right of the Custom image or video check box, click Manage.
        Notes:
        • Resizing images is possible after image uploads.
          • Event creators can manually resize all uploaded images to fit into the image window.
          • Event creators can search for the image to upload.

How to configure chat

In the Controls section, you can configure your lobby chat settings. The Chat section displays your lobby chat settings and if you have enabled or disabled chats. The following chats are displayed in this section:

• Main Lobby Chat
• Custom Chat Channel 1
• Custom Chat Channel 2
• Sponsor Chats
• Private Chat
• Session Chats
• Expo 1:1 Chat

Enable or disable chat types

If a chat is enabled, a green dot next to Enabled will appear, along with the number of enabled chats. If a chat is disabled, a gray dot next to Disabled will appear, along with the number of disabled chats.

To enable or disable the following chat types—Main Lobby Chat, Custom Chat Channel 1, Custom Chat Channel 2, Private Chat, or Expo 1:1 Chats:

1. If the chat type is displayed as Enabled, click Disable to disable the chat.
2. If the chat type is displayed as Disabled, click Enable to enable the chat.

Reset lobby or expo chats

You can also Reset chats for the lobby or expo. This allows hosts and moderators to remove all messages in chat after disabling chat; you can access this content in the event chat logs.

To reset chat for the Lobby Home or Expo 1:1 chats:

1. Ensure that your Lobby Home or Expo 1:1 chat is disabled.
   The Reset option will be available when chat is disabled.
2. Click Reset.
3. In the verification dialog box, click Reset to confirm.
   Note: All content for this chat will be removed for attendees. Please note that this action cannot be undone.

Enable or disable sponsor or session chats

To enable or disable a chat for Sponsor Chat or Session Chat:

1. To the right of Sponsor Chats or Session Chats, click Configure.
   A pop-up window that displays your enabled and disabled chats will appear.
2. To the right of each sponsor or session name, click the Enabled or Disabled toggle to enable or disable it.
   You can also click Enable all or Disable all at the top of the pop-up window.

Reset sponsor or session chats

You can also Reset chats for sponsors or sessions. This content can be accessed in the event chat logs.

To reset chat for Sponsor Chat or Session Chat:

1. To the right of Sponsor Chats or Session Chats, click Configure.
   A pop-up window that displays your enabled and disabled chats will appear.
2. Next to each individual toggle, click Reset.
3. In the verification dialog box, click Reset to confirm.
   Note: All content for this chat will be removed for attendees. Please note that this action cannot be undone.

How to pause or resume expo

Notes:

• You can pause or resume expo during its open hours or before the start of expo.
• When expo is paused, special-role users can stay on the expo floor.
• The event organizer and co-editors with permission to edit expo can make updates to expo during the time expo is paused; their updates will be reflected when expo resumes. Special-role users, if they are still on the expo floor, will need to refresh the lobby or rejoin expo to see the updates.

Event organizers and co-editors with expo permission can Pause Expo or Resume Expo—without having to completely delete expo from your event—during an event. Pausing expo will close the expo floor and remove attendees from expo, directing them back to the lobby. Resuming expo will allow the expo floor to be open again (within the expo hours of operation).

Pause expo

When expo is live, a green dot and the following text will be displayed: Expo is live and the floor is open.

Choose when to close the expo:

1. To the right of the Expo is live and the floor is open text, click Pause Expo.
   A Pause Expo pop-up window will appear, asking you to choose when to close expo.
2. In the pop-up window, select when to close expo:
   • Now
   • In 1 minute
   • In 5 minutes
   • Custom: If you select Custom, enter or arrow up or down the number of minutes to schedule expo to be closed.
3. After making your selection, click Pause Expo.
   Expo will be paused for your event and the expo floor will be closed. Attendees will be notified and removed from expo.

Resume expo

When expo is paused, a red dot and the following text will be displayed: Expo is paused and the floor is closed.

1. To the right of the Expo is paused and the floor is closed text, click Resume Expo.
   A Resume Expo pop-up window will appear.
2. In the pop-up window, click Resume Expo to confirm.
   Expo will resume and the expo floor will be open immediately. Attendees will be allowed to rejoin expo.

How to enable or disable session bookmark numbers

Hosts can now choose whether to show or hide the number of users who bookmarked a session in the event lobby Sessions tab.

1. Access the Controls tab.
2. Under Bookmark, click the toggle to enable or disable it.

When enabled, attendees can see how many people bookmarked a session. When disabled, the session's bookmark number is hidden from attendees.

Editing Controls tab features

This table displays the features found under this tab, the different stages of the event cycle, and whether or not the feature is editable at that stage of the event.

Feature	Editable after event is  published or is upcoming	Editable after a ticket has sold	Editable during live event	Editable post event
Rotation time	✔	✔	✔	✔
Selected sessions cover image and video	✔	✔	✔	✔
Custom image or video	✔	✔	✔	✔
Lobby Home Chat	✔	✔	✔	✔
1:1 Chat	✔	✔	✔	✔
Session Chats	✔	✔	✔	✔
Sponsor Chats	✔	✔	✔	✔